THE OUTNET.COM Reviews

1.5 Rating 123 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.5

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact THE OUTNET.COM?

Helpful Report

(2 weeks ago)

You can contact THE OUTNET.COM by Live Chat, Email and Telephone.

Helpful Report

(2 weeks ago)

57.89%

Industry Average

“ I am so dissapointed and frustrated, I have never experienced such bad customer service. ”

- Anonymous

“ No customer service, count your blessings if you receive your order, forget about your money if you don't The Outnet refused to refund me my 200 euro order that I never received, or signed for. It has been 2 months of me asking for updates over email; they responded twice then ignored my emails. ”

- Anonymous

“ Horrible service! If you're in the EU and need to return an item, it's going to be a damn nightmare! This is what they wrote me in an email and they're not responding anymore: 'I am sorry to know that you want to return your order 0605Z7WR12401H. ”

- Anonymous

THE OUTNET.COM Reviews

Customer Service - Average