THE OUTNET.COM Reviews

1.6 Rating 112 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.6

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does THE OUTNET.COM resolve customer queries?

Helpful Report

(1 month ago)

Greater than 62% of reviewers feedback is THE OUTNET.COM takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

41.18%

Industry Average

“ I ordered a dress and need it in a week time, however 4 days past, it still hanging there showed waiting to be packed. Send couples email to customer service enquiry about it, not response at all. Don’t know what can I do now. A shopping made me into trouble. ”

- Anonymous

“ They sent me a wrong item. I have contacted the customer service and there still not a Solution after a few days. ”

- Anonymous

“ DO NOT PURCHASE. WORST CUSTOMER SERVICE. THE QUALITY IS NOT GOOD. I do not recommend purchasing from them. They have the worst customer service. They are rude and do not care about their customers. It took more than one month for my package to be delivered. I called them for the refund, they refused to do it. The quality of their clothing and shoes are not good. I bought a pair of JIMMY CHOO shoes and it looks fake. ”

- Anonymous

THE OUTNET.COM Reviews

Customer Service - Bad