THE OUTNET.COM Reviews

1.5 Rating 115 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.5

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does THE OUTNET.COM resolve customer queries?

Helpful Report

(1 week ago)

Greater than 65% of reviewers feedback is THE OUTNET.COM takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

47.37%

Industry Average

“ Dreadful service,no refund after waiting 6 weeks for a 425 euros dress ! These people are crooks and are blaming missing item on UPS but will not refund the money ”

- isabelle du bourg

“ I would give them zero stars if I could. Very poor customer service and they don't honor promised payments and refunds even when you have proof of hundreds of dollars that they owe you. Do not shop here or risk being scammed. ”

- Anonymous

“ I ordered a dress and need it in a week time, however 4 days past, it still hanging there showed waiting to be packed. Send couples email to customer service enquiry about it, not response at all. Don’t know what can I do now. A shopping made me into trouble. ”

- Anonymous

THE OUTNET.COM Reviews

Customer Service - Bad