THE OUTNET.COM Reviews

1.5 Rating 123 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.5

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does THE OUTNET.COM deliver?

Helpful Report

(2 weeks ago)

THE OUTNET.COM delivers items by Courier.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ You receive an email from UPS to say that your parcel is out for delivery and at the end of the day when you have waited in, another email arrives to say that your delivery has been rescheduled!! Any returns have to be sent via UPS and when there are issues with their service UPS end up delivering the parcel back to you!! Be very carful and aware on ordering. ”

- J Lewis

“ I have been hang up the phone two times by the customer department and lost much time on endless email exchange in order to explain that I shouldn't pay for delivery fee as long as my order was above euro 300 (shop policy free delivery for orders above euro 300). Still not refunded this fee. ”

- AY

“ I attached pictures to maje and explained in the email its unaccaptable, not only the delivery was delayed but it arrived in horrible condition. ”

- Sofya Liudchyk

THE OUTNET.COM Reviews

Delivery - Average