THE OUTNET.COM Reviews

1.6 Rating 112 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.6

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does THE OUTNET.COM deliver?

Helpful Report

(1 month ago)

THE OUTNET.COM delivers items by Postal Service and Courier.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ I have been hang up the phone two times by the customer department and lost much time on endless email exchange in order to explain that I shouldn't pay for delivery fee as long as my order was above euro 300 (shop policy free delivery for orders above euro 300). Still not refunded this fee. ”

- AY

“ I attached pictures to maje and explained in the email its unaccaptable, not only the delivery was delayed but it arrived in horrible condition. ”

- Sofya Liudchyk

“ I would have appreciated communication and a credit for the overnight delivery. ”

- Anonymous

THE OUTNET.COM Reviews

Delivery - Average