THE OUTNET.COM Reviews

1.6 Rating 112 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

Questions

Metrics

1.6

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is THE OUTNET.COM returns process?

Helpful Report

(1 month ago)

Greater than 90% of reviewers feedback is THE OUTNET.COM returns process could be better.

Helpful Report

(1 month ago)

0.00%

Industry Average

“ I have not received money back for four returns starting from September. It’s been 5 months they keep lying to me. The sum is over thousand pounds. Please don’t trust this company. Worst ever experience ”

- Yulia Hlushchenkova

“ i returned the more expensive one (note no tracking on returns so you don't know when they've got it) and they refunded me for the cheaper one. ”

- Genevieve

“ They used to be great. Website and app easy to navigate, great product and specific sizing info. Then they went and changed the app and took away most of the product info, replacing it with very generic descriptions. They also changed it so you couldn’t just tap on the designer after viewing a certain product to see the rest of the pieces by same designer. THEN they changed from using DHL for international orders to a cheaper local alternative (but delivery charge remains same) and now it not only takes forever to get the item, but returns are also more complicated! I used to shop lots from them but no more! ”

- Edie Hong Kong

THE OUTNET.COM Reviews

Returns - Difficult