The Perfume Shop Reviews

2.2 Rating 136 Reviews

29 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.2

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does The Perfume Shop deliver? How long does The Perfume Shop take to deliver? Does The Perfume Shop deliver on time? How is accuracy and good condition of items delivered by The Perfume Shop?

Returns

Customer Service

How can I contact The Perfume Shop? How quickly does The Perfume Shop resolve customer queries?

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How long does The Perfume Shop take to deliver?

Helpful Report

(3 weeks ago)

The Perfume Shop normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

50.00%

Industry Average

“ I ordered perfume from them on 30 November (a Christmas present for my wife). I received an order acknowledgement email promising delivery in 10 working days. Since then I've had nothing, and no reply to my chasing emails. I finally received a response on 28 December (not much use for Christmas) promising to look into this. Absolutely hopeless. I'd suggest shopping elsewhere! ”

- Anonymous

“ uncontactable chat is down. phone lines not being answered. terrible customer services. Still after 2 weeks no confirmation of order. No delivery. ”

- Clare Davies

“ Customer service is really bad and I’ve ordered a perfume next day delivery and it been 4 days now still haven’t received it yet and I’ve called them five time no one picks it up. Don’t buy it guys really bad service. ”

- Sarin

The Perfume Shop Reviews

Delivery - Average