The Perfume Shop Reviews

2.2 Rating 138 Reviews

29 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.2

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does The Perfume Shop deliver? How long does The Perfume Shop take to deliver? Does The Perfume Shop deliver on time? How is accuracy and good condition of items delivered by The Perfume Shop?

Returns

Customer Service

How can I contact The Perfume Shop? How quickly does The Perfume Shop resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of The Perfume Shop.

How long does The Perfume Shop take to deliver?

Helpful Report

(1 week ago)

The Perfume Shop normally delivers within 5 Days.

Helpful Report

(1 week ago)

33.33%

Industry Average

“ I ordered with Parfume Shop in November...Still not received .l have sent plenty e mails to Costumers Service after 3 weeks reply , that DX delivery service couldn't find my property (very funny).Since then no reply , no refound (l have asked many times).Costumers Service is the worst l have seen ever .Don't buy , if you don't want to loose your money , please . ”

- Anna

“ I ordered perfume from them on 30 November (a Christmas present for my wife). I received an order acknowledgement email promising delivery in 10 working days. Since then I've had nothing, and no reply to my chasing emails. I finally received a response on 28 December (not much use for Christmas) promising to look into this. Absolutely hopeless. I'd suggest shopping elsewhere! ”

- Anonymous

“ uncontactable chat is down. phone lines not being answered. terrible customer services. Still after 2 weeks no confirmation of order. No delivery. ”

- Clare Davies

The Perfume Shop Reviews

Delivery - Slow