The Perfume Shop Reviews

2.2 Rating 136 Reviews

29 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.2

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does The Perfume Shop deliver? How long does The Perfume Shop take to deliver? Does The Perfume Shop deliver on time? How is accuracy and good condition of items delivered by The Perfume Shop?

Returns

Customer Service

How can I contact The Perfume Shop? How quickly does The Perfume Shop resolve customer queries?

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How quickly does The Perfume Shop resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 61% of reviewers feedback is The Perfume Shop takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

65.22%

Industry Average

“ Walked in at Oxford store and mentioned I've seen a good deal, online. Within a few mins of describing what I wanted, I was sold and bagged the item, and out of there, smiling. Good customer service! ”

- Lee Harbert

“ Excellent service and very quick free delivery ”

- Anonymous

“ I neede perfume in a hurry but couldn't get to the shop they had a very good online sale fast service and helpful ”

- Anonymous

The Perfume Shop Reviews

Customer Service - Average