The Perfume Shop Reviews

2.2 Rating 136 Reviews

29 %

of reviewers recommend The Perfume Shop

Company Reviews

Questions

Metrics

2.2

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does The Perfume Shop deliver? How long does The Perfume Shop take to deliver? Does The Perfume Shop deliver on time? How is accuracy and good condition of items delivered by The Perfume Shop?

Returns

Customer Service

How can I contact The Perfume Shop? How quickly does The Perfume Shop resolve customer queries?

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How do I contact The Perfume Shop?

Helpful Report

(3 weeks ago)

You can contact The Perfume Shop by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

65.22%

Industry Average

“ I went into the Broadway The Perfume Shop, and was served by a pretty young lady with great customer service called Satty. ”

- Ruby

“ Very good service, 24h delivery and very easy to deal with website. ”

- Riccardo C

“ Excellent service by Sheika at the Wembley central brunch. She had amazing product knowledge,helped me pick a perfect gift and rapped it beautifully. I'm definitely going back and will highly recommend this shop. ”

- Empress

The Perfume Shop Reviews

Customer Service - Average