Name: Vestiaire Collective
Rating: 1.52

“I have had the same experience several times with VC. I sold an item, which I had left with VC storage, so they shipped the sold item on 25/10/22. Buyer received item on 26/10/22. VC sent me mail on 26/10/22 that my money would be transferred within 24 hours(over £1500) What has happened since, has just been a nightmare. On the 27th i queried why there was no email confirming the transfer(standard practice by VC) i was informed the transfer had been made and a screenshot purporting transfer will be processed on that day sent…Cut a long story short, transfer was never made, as im writing this message i am without my money, VC has taken to ignoring ALL my request to know where is my money. I have received 5 or 6 different messages claiming they understand and they are sorting it and 3 times confirmed its been transferred, all lies. Customer service at VC is a total joke, they are uninformed, disjointed and at the very least incompetent. If anyone else did this with your money, it would be classed as an attempted theft. VC has now held my money for over 6 days, against my wishes(im sure there is an illegality there ) There is no way to contact a sane person at the company and understand what they are doing, they have done this exact thing to me 3 other times, so leads me to believe, its the company’s MO. At the very minimum its very dubious practice, if not illegal. They have literally no resolution platform, apart from a skeleton staff, who just respond abstractly with stock emails of the company’s standard”one size fits all” response. They are literally the worst Customer service of any company in the industry. VC are holding my money and probably, literally millions of other peoples money, against those peoples wishes and all communication to sort it, are simply ignored by VC. This is as close to Sharp practice as it gets in UK law.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I was a former seller with Tradesy and did an enormous amount of sales with them, never had any problems whatsoever...then they were bought by Vestiaire. Wow, what a mistake. No sales, only likes, people asking for ridiculous prices because they have to pay custom fees, customer service is awful. Have switched back to Ebay and Poshmark, slowly removing everything from Vestiaire. If you're on Tradesy and they want you to swtich...DON'T DO IT!!!! Save yourself time and aggravation, go somewhere else to sell. Plus I understand they are going to raise fees too. Tradesy, you did us wrong! I hope you don't go down with the french ship!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Make sure to get back to us and provide with further information, if you still require support, we'd be glad to help ! We hope to see you again really soon, Best regards, The Vestiaire Collective team

Posted 2 years ago

“Scammers, buyer and sellers beware. I was trying to sell of $450 LV purse and they wanted me to provide $700 in Amex prepaid cards to validate my account for fraud. BS they are the frauds. They were supposed to refund $1200 into my account within 12-24 hours and never happened, Then they wanted $200 more for a greendot? Dont know what that is. No one to speak to, no phone, only email with the same gibberish over and over. FRAUD, SCAMMERS. So I sold a purse for $775 and it went back to Vestiaire so I will not be receiving my $775 for that either. This is the worst experience I have ever had. Too bad they are not still Tradesy, they were great. This new company is a fraud.”

Helpful Report

Posted 2 years ago

Dear Kim, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I received an email TODAY at 8.40 am that they are changing the brands they accept: "Vestiaire Collective One or more of your items will be delisted soon We wanted to let you know that from now on, we will no longer be able to accept items from the following brands: • Topshop • Miss Selfridge • Asos • Coast • WAREHOUSE • Karen Millen • DOROTHY PERKINS • Nasty Gal • OASIS • ATMOSPHÈRE • Burton • Fashion nova • NA-KD • Cider We constantly review our catalogue to make sure that the items and brands available on Vestiaire Collective are in line with our values as a community. Unfortunately, the removal of these brands means that some items currently listed on your account will be delisted within the next 24 hours. We’re really sorry if this causes any disappointment, and we appreciate your understanding. The Vestiaire Collective team" I wanted to remove my items and list them somewhere else as description and taking pictures is time consuming, however Vestiaire has NO RESPECT for their customers, absolutely ZERO. As I hour later the items are gone, my work is gone, because the shady company simply deleted it. Be aware that this is how you are treated, while they charge a premium commission they offer very little and use the cheapest and nastiest shipping companies they can get away with, as a result if they lose your item, you are running around, supplying them with sensitive documents like copies of your passport that the shipping companies do not require and you have to send it in an email that can easily be intercepted to somebody in a call center, putting you at risk of identity fraud. This is just a trick by Vestiaire to try to stop you from claiming. As a buyer you pay a lot for delivery, as a seller you pay a commission that is sky high, what do you get for it? Nothing! It doesn't matter if you are the buyer or the seller, for Vestiaire you are nothing but a cash cow. Cue, a generic copy and paste reply from Vestiaire is yet to follow.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! This is why we will keep on delisting fast fashion brands. Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Deleted my account, I tried to sell some high end items, mostly shoes, I was pestered by "special interest people" who wanted me to send them pictures worn to a telegram address or talk about their to put it politely "special interest" in the items. I am cool with selling items I do not need or wear anymore, I am not cool with sexual harassment and being a fetish delivery system. I am not a prude but this is not how I imagined selling designer goods!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Very poor customer service and unfair business model. I shipped an item to a buyer on the day of a purchase, 16 days ago. Vestaire Collective successfully collected money from the buyer. The buyer didn’t pick up the shipped item for about two weeks. I am still not paid. I’ve contacted customer serice a few times and asked for my item to be shipped back since the buyer didnt want to pick up the item from the collection point. My request hasnt been addressed and there is no help so far. This is a serious flaw in Vestaire Collective’s business model as far as customer satisfaction is concerned. But presumably Vestaire Collective is earning interest on the money they pay to sellers with significant delay. I still havent been paid.”

Helpful Report

Posted 2 years ago

Dear Member, Thank you for taking the time to bring your request to our attention ! We kindly inform that our team got back to you in the meantime, regarding our action with your buyer. Make sure to check our message, we've sent to you via our help chat in the App, for further informations. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Previously I complained about that VC doesn't answer how I can protect myself from fraudulent buyers who claim an item was not as described, as this has happened before, VC claimed they would be in contact with the buyer and the seller at all times, right now an item has been delivered, is overdue, every flaw was mentioned and shown as much as possible (they were very minor) again pay out did not happen, again NO contact from Vestiaire at all, 5 days after it has been delivered it is still "waiting for confirmation from the buyer" - again NOTHING from VC, the buyer previously was fully aware of the flaw and tried to haggle a low price down even more in chat despite me having switched offers off. The direct shipping is such a risk, and the fact that VC claims to be in contact with seller and buyer is a joke, there is absolutely NOTHING. This time it is 21858236, previously it was a dress that was cut very small and which I went to pains to point out that it is designer sizing and gave all the measurements! I also complained about the software, yet I got the usual generic answer, showing how uninterested VC is, or how awful there technical department is. What seemed like a great idea is dragged down by a company who really couldn't care less and cuts corners at every turn! Furthermore if you are a woman and you are selling your items, be aware that guys (especially with a foot fetish) will pester you for pictures of items worn, let me stress, I have no issue with anybody's fetish, but I do not want to be the object of their "desires"”

Helpful Report

Posted 2 years ago

Dear Larisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Can you get your blasted software in order? You keep sending the "confirm availability or your items get delisted" with increasing frequency, despite that I have done so. When I do try it doesn't work. Is this a new form of harassment? Do you actually have an IT, and does that IT know that a lot of people might use MacIntosh products and do not use your app (which by the way totally crashed an expensive iPhone so I am not touching that rubbish again). Given the way that you are so sloppy with your software, all the bugs in the system, I wonder how secure my sensitive personal information is with such a company, especially payment information and ID. Along with Evri shipping, the cheapest and nastiest option where so many items are lost and it is hell on wheels! Customer service seems to be non existent!”

Helpful Report

Posted 2 years ago

Dear Gaby, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“The very first item I sold on Vest. went badly. The buyer claimed the box was empty. I got no real information from Vestiaire but was able to chat with an agent. They told me that they were investigating but I would get my money back. Then I got an email tonight saying the wallet (expensive one!) was being returned, but how is that possible when the buyer claims they didn't get the wallet. Then I get another email saying the wallet didn't match the description, it was going to hurt my seller rating and that I should be more careful! I tried to chat and email, but both functions were not working. I couldn't do anything and now wonder whats going to happen. sellers beware. Don't sell anything expensive until you feel safe on the site. I don't and once I get paid for two other items I sent (if I get paid) I will close my account unless they contact me to resolve the issue I also got a message from a buyer in Europe who bid 607 Euros on an item. I saw their bid as 500 dollars. Not sure why it was a hundred less, and then when they tried to check out, their price was 880 euros. So I lost the sale of course. They were charging over 200 for customs?”

Helpful Report

Posted 2 years ago

Dear Michael, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I sold my Gucci bag on vestiaire but vestiaire has sent it to wrong address when returning my bag, last time i checked they said-Paul-sait they opened investigation to find my bag but today i get email that my account has been suspended due to fraudulent activity? Whay about my bag you lost vestiaire collective??????? It was worth 3,000$!!!!! THIS IS SCAM!!!!!!! Give me back my bag now or im taking legal action!!!!!!! Not to mention amount of fakes sold on this site-Sellers use ebay-much easier better and u get better price and service than some french ppl who stole bag and provided me horrible service-Ebag all the way!!!!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am new for this app and I submitted couple questions about the product from the seller. I chat with representative and ask him to explain me what I did wrong. His exploration was it is temporary. However the representative told me that I did not do anything right and there is no red flags and he did not see the problem with me doing something wrong. I was very disappointed. I am disabled and former Federal employee. I just asking people to send more detailed information about the product. No cursing, did not use the unprofessional language and ext. I DID NOT DO ANYTHING WRONG JUST BEING CURIOUS ABOUT THE ITEMS. THEY SHOT MY MOUTH FOR A WHO KNOW HOW LONG. THEY ADVISE ME THAT I HAVE TO WAIT FOR 24 hours. I ASK REPRESENTATIVE WHAT I DID WRONG. HIS ANSWER WAS I JUST HAVE TO WAIT WITHOUT EXPLANATION WHAT I DID WRONG. THIS IS INSANE. THIS IS PURE HARASSMENT. AND WHO KNOWS MAYBE SOMEBODY DOES NOT LIKE A US CITIZEN. AND THAT WILL BE. BE DISCRIMINATION. I ASK FOR THE REPRESENTATIVE TO SEND MY DIALOGUE BETWEEN ME AND REPRESENTATIVE TO SEND OUR DIALOGUE TO THE HEAD QUARTERS TO REVIEW MY ACCOUNT AND SEND ME EMAIL BACK WITH THE OUTCOME OF WHAT I DID WRONG. AT THIS TIME I HAVE NOT RECEIVED ANY EMAILS FROM THE HQ. I THINK THIS A BIZARRE AND MY FILLINGS HURT. NO ONE IN THE WORLD CANNOT BANNED SOMEBODY WITH OUT THE REASON. VASILIY.”

Helpful Report

Posted 2 years ago

Dear Vasiliy, We highly regret this situation and to hear how this inconvenience has affected you. Please note that conversation moderation is automatic and a ban is triggered when a message doesn't comply with one of our rules below : https://faq.vestiairecollective.com/hc/en-gb/articles/4406278304529-Buyer-Seller-Chat-Rules?parent=360003085078 In this case, we confirm that you have been banned from the conversation for a delay of 24 hours. This means that you've still had access to the Buyer-Seller chat feature, but not on the conversation on which you have been banned. We unfortunately do not have access to the reason as to why you have been banned, but rest assured that our team will be willing to provide with support if this ever happens again. The Vestiaire Collective team

Posted 2 years ago

“Having an awful experience with their 'Expert Team'. I purchased an item where 1) it was not shipped off the location of the seller (this was a red flag which Vestiare ignored, and 2) the dimensions did not match that of the listing, and I even took photos with a measuring tape to confirm the discrepancy. It is SHOCKING that Vestiare even authenticated the item the first time. I flagged the measurement discrepancy with them within 72 hours and upon the 2nd check, they claimed they found no issue and relisted it. What was more shocking was that Vestiare AMENDED the dimensions in the relisting, which confirms what I've been trying to contest with Vestiare. 3 weeks into my follow up and still no satisfactory response from Vestiare on why they changed the measurements on the relisting despite me showing them the original listing, and how this does not qualify for a refund. I am incredibly upset and have been waiting to hear back from Yann, on their expert team, but dead silence. And subsequent follow ups with their customer service have been SO unhelpful - they told me to "wait patiently". I used to be a fan of Vestiare but this is an outright scam. Vestiare, I'd love to hear your response. Order: 63334974 Ref: 24375038”

Helpful Report

Posted 2 years ago

Dear Claire, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“So you keep pestering me with emails to lower my prices, to confirm my items are still available, so I am trying to do that and I have to do it on Firefox on a Mac because apparently your whole IT is as bad as the rest of your "customer support" only to then get told that my email does not exist, this happens with great regularity! I repeat, the same email you just sent me your more and more frequent harassment to confirm availability, that is one you system then all of a sudden doesn't recognize anymore. You have more bugs in your IT than anything, you customer support is sending copy and paste mails without real answers. How a company that big can be so sloppy and disorganized is beyond me, I guess you are now going to leave a copy and paste reply because nobody at Vestiaire is really interested or apparently qualified, as buyers and sellers, we are just cash cows”

Helpful Report

Posted 2 years ago

Dear Larisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“VC only cares about getting as much commission as possible. They are abusive in this respect, and in situations where they promise not to charge a commission (i.e. reselling within 72hrs of receiving an item u don't want), they come up with excuses to charge it anyway. Very unpleasent web and very poor in the way they comply with their own regulations”

Helpful Report

Posted 2 years ago

Dear Analisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Dissatisfied with the whole experience in general, but above all with the INCREDIBLY bad customer service. Have been trying for weeks to solve a case where I constantly get the same "copy-paste" answer, with which they then close the case without getting the help I asked for at all. Don't think they even read what you write. When I received a defective item in the wrong material (did not match description) I tried to contact both the seller and the customer service as soon as I received the item. The seller did not respond. You have 72 hours efter geting your item to report errors to their support, which I did. As they did not solve my problem and ended the conversation again and again, I passed that timeframe. Now they mean that I can't get help because of this, that I "didn't do anything within 72 hours of receiving the product", which I did. In addition to the defect in the product, I was also promised a refund by the seller, who forgot to put the price on what we had agreed on in the chat. Of course I was scammed, and he took advantage of the fact that he knew I wouldn't get any help with this from Vestiaire's customer service. I have offered them screenshots of our entire conversation from beginning to end, but as I said, they don't read what you write. Can't even give a bad review to this seller who not only lies about the defect and material, but also about promises of refunds. A seller that others shouldn't risk buying from, in other words. I feel cheated by both the seller and Vestiaire in so many ways. Do not use this app! If something goes wrong, you won't get help, regardless of whether you do the right thing.”

Helpful Report

Posted 2 years ago

Dear Member, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We'll gladly reopen your case, as we have noticed that pictures of the defects you have mentioned haven't been required and wish to apologize on that matter. Therefore, we kindly invite you to send us a message in Me > Help or fill in our contact form that you'll find in our FAQ article "Contact Us". We thank you in advance for your upcoming contact and remain at your availability, The Vestiaire Collective team

Posted 2 years ago

“These is no customer service at all. The Chat line is never open and emails take over a week to resolve.”

Helpful Report

Posted 2 years ago

Dear Member, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. We kindly invite you to share with us further information on your request, so that we can identify your request. Thank you for your understanding and see you really soon ! The Vestiaire Collective team

Posted 2 years ago

“Awesome finds ! If your item is a bit pricey, you can place an offer and discuss the price. Been using it since 2016 and still love ittt”

Helpful Report

Posted 2 years ago

Dear Jack, We thank you very much for taking the time to share your feedback with us 😊 We wish you a lovely day ahead and really hope to see you again really soon ! The Vestiaire Collective team

Posted 2 years ago

“Totally ignored all my messages when my parcel went missing, never again the mental stress it caused over 3 weeks, horrendous company.”

Helpful Report

Posted 2 years ago

Dear Member, We highly regret to hear that your parcel's status hasn't been updated yet! To make sure to your request has been handled, we invite you to get back to us and provide your order number or item's reference. Thank you in advance, The Vestiaire Collective team

Posted 2 years ago

“A shame. I used to like VC especially when they had the premium membership. Now they just steal from you, literally. Items of normal brands like Mango etc. With some reduced prices become double the price when checking out, at the end is the same as buying it in the store new! They add huge tax % plus the post. Don't get me started with designer clothes when you need authentication. I will be using other companies from now on.”

Helpful Report

Posted 2 years ago

Dear Ire, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I sold an item and they are holding my money saying i need to verify my email. The problem is that somehow, i don't get their verification emaiI. Ive been trying for two weeks!! I started two chats with them and they just drop off and leave the chat without resolving the problem. I dont know what yo do to get my money!!”

Helpful Report

Posted 2 years ago

Dear Virginia, We first would like to congratulate you on your sale ! Indeed, we have noticed that you haven't yet registered your payment method. Make sure to complete all steps right below : https://www.vestiairecollective.com/get-paid/ > Your payment on hold will be automatically processed, without any further action requested on your side! Thank you for your attention, The Vestiaire Collective team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews