Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a pair of kayaks. 3rd party delivery company, was supposed to be 2/26/21. Didn't arrive. Operator very kind, offered 10% refund, delivery rescheduled to 2/28. Again, never arrived. Operator rescheduled for 3/2/21. Midday, still no communication from 3rd party delivery company. So, called customer service. While the operators are very polite, apparently the left-hand doesn't know what the right hand is actually doing. Walmart self elected to process a new order with yet another freight company for 3/4/21 and that the order would be rushed. It was at this point, I asked if there is any way to have the kayaks delivered to one of their stores. When I asked why that could not be done, the reply was, "That is not possible." So, now I'm on the hook for yet a FOURTH DAY rescheduling and waiting. Honestly, this is a clear example of why I am not a regular Walmart customer.”

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Posted 4 years ago

“I signed up for Walmart+ just for grocery delivery. I really enjoyed grocery shopping, and hope to do so again soon, but Id really rather not get into the Covid game. For people considering this for those reasons, there's two things you need to know. 1. Walmart will present having things in stock when according to them, they do not. So every order you make, I will guarantee you something wont make it. I've tried ordering days in advance, and even this doesn't work. Not entirely sure why this is, but it's really, really angering at times. 2. They will lie about screwing up a delivery. On multiple occasions, I've made an order for delivery. You schedule the delivery for a time, so say 5 o'clock. Clock reads 5:30...no delivery. After you jump through any number of hoops to finally get someone on the phone, they will begin with "Well our driver cancelled." Then it's "We've had multiple drivers cancel." Then it's "We've had multiple drivers cancel, and one had to go to the hospital." Right. This is a necessary service for our current day and age. I would even go so far as to say it may very well have saved lives. The moment Covid ends or is under control? Cancel your membership immediately.”

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Posted 4 years ago

“I usually don't have a reason to deal with the customer service staff because everything throughout the store provides the best service should I need a sales associate's assistance while on the floor. My recent visit was with customer service was excellent, and I walked away as a delighted customer. The team was great at making me satisfied, and I did receive 5-star service. Their professionalism, politeness, and job knowledge paid off.”

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Posted 4 years ago

“I started shopping at Wal Mart to limit my chances of catching COVID. I have been ordering my groceries on line and then just picking them up. Today I went on line to order just like I have been and everything was labeled in store purchase only or the price had been raised so much it was price gouging to say the least. one example would be I have paid $1.74 just last week for Harvest Snaps which are a healthy alternative to chips (they are made from vegetables). Today the cost is $7.99. Amy's All American Veggie Burgers are 4 for $33.99. Jimmy Dean Delights are 12 for $36.59. I guess since Texas survived SNOVID now they are trying to take advantage of us this way. This is insane. A good way to lost customers, to say the least! I did not place an order.”

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Posted 4 years ago

“In the last year the Walmart near me has gone completely downhill. Shelves are always empty. Online ordering is a joke. They deliver the wrong order to my home then another order they blocked my front door and I couldn't get out. I had to call my neighbor to please move the groceries so I can open the door thank God there wasn't a fire because I would have been trapped. In in a wheel chair and with the snow I can't get out they the back because of the snow. If you call the store no one ever answers. I have been doing at this store for over 10 years. The only good about the Walmart on Taylor Square is the pharmacy. The pharmacists are wonderful, always helpful and knowledgeable. The techs are great. The pharmacist Jaime and the tech named Saide (not sure if I spelled that correct) are both very helpful. When the scripts were messed up when my Dad was released from the hospital they fixed everything and quick. They know he was diabetic and that his insulin was needed immediately he's an uncontrolled diabetic. His sugar could talk or go thru the roof. All of the other techs and pharmacist Kristen are very good as well. I think the rest of the store should take lessons.”

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Posted 4 years ago

“Walmart + membership charged me $98 again in February after I paid the annual fee in January. I would be leery of allowing Walmart to have access to ANY credit card info in the future. I have made 9 phone calls, sent a multitude of emails & chats with no resolution except they canceled my membership and charged me another $12.95 monthly fee. Their representatives are very uninformed and today they told me they can’t return my money or reinstate my membership and that I must call my bank. AVOID WALMART PLUS!”

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Posted 4 years ago

“If you plan on returning a big item DON'T PURCHASE AT WALMART.COM it's been nothing but a hassel and headache. The delivery didn't come on time. They were 1 day delay. Time wasting to returning my foam couch. They said they had set a pick up schedule which their customer service never did, cause Fed Ex did not receive their order and Wal Mart never gave me a confirmation order. They did 3 X same mistake. The item has been here for over a 10 days now. Wal mart customer service are incompetent to getting the pick up order right. The supervisor is not responding as well to my call.”

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Posted 4 years ago

“Walmart refused to allow a return for a product that was misrepresented. I purchased a fitbit tracker at Walmart that said it was Windows 10 compatible and it isn't. In order to use it you have to have an iphone. It was over 90 days. The package clearly stated Windows 10 and I had purchased a fitbit before, so it never seemed to be an issue. I did wait too long. BUT THE PRODUCT WAS MISREPRESENTED/MISLABELD/FALSE CLAIM Walmart should address this with fitbit - who basically didn't even know it was a problem and until recently their customer service was clueless - but even fitbit doesn't take responsibility for their lie.”

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Posted 4 years ago

“There is no customer service at walmart there was no one in check out you would ask and employee for help and they would say they don’t have anyone to do check out and keep walking bye they want you to do self check out so they don’t have to pay someone and you do the work for them I don’t work for wal mart why should I self check out I don’t work for them they don’t pay me anything that’s the last time I’m going to walmart.”

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Posted 4 years ago

“Its a great grocery store i love going there becasue its cheap”

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Posted 4 years ago

“I used to be a big Walmart shopper, but recently they started to save money by hiring low quality employees, who do not even like thier jobs, I stopped shopping at thier stores.”

Walmart 1 star review on 21st February 2021

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Posted 4 years ago

“I ordered a automotive tester from wal-mart .they could not fill order so i cancelled . i received an apology from them for not being able to fill order & saying that since it was there fault they would ship me one at no cost . they did ,i couldn't be any happier with there service . They are awesome ! Thank u Wal-Mart !!!!!!!”

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Posted 4 years ago

“was 30 day return was late 3 weeks found out i had cancer now will not let me return item won.t buy from walmart no more”

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Posted 4 years ago

“My app purchase, quality of itmes, and customer experience was great as always. I am even REALLY PLEASED with delivery. Something that must be mentioned is FED EX placed both deliveries on the ground at at the garage door. There was no knock nor doorbell by the delivery person. If it was not for the WALMART EMAIL we would have never known the box(s) had been delivered. Not to mention its a blindspot from the residence windows. Walmart should address this with FED EX DALLAS GEORGIA.”

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Posted 4 years ago

“Worst run store 3 registers open out of nine, completely incompetent managers should be fired immediately every time I come here same thing, useless”

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Posted 4 years ago

“DO NOT ORDER ANYTHING ONLINE FROM WALMART. ordered a bench and they delivered a bed. Did the return on Jan 12 2021, until today, no refund. Called walmart customer service multiple times but they still can't do the refund for some reason. The agents keeps saying to give 48 hrs and does not really know whats going on. Lesson learn, don't buy from walmart because its $20 less 😂.”

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Posted 4 years ago

“I ordered 4x6 photo from walmart.com on 16th Jan. In order tracking it showed me photo is printed and delivered to store on 22nd Jan by Fedex. After the estimated date of delivery which is 25th Jan. it started showing delayed on my order. I contacted customer support, they told me to check with store. I went to store, check with pickup and photos department with my order id. Both don't have any clue about my package. I told them name of the person who received order using Fedex tracking id. They said no one with this name works here. I again contacted customer support, they said we will escalate this to store and store will reply back in 24-36 hrs. No reply from store. I again contacted customer support, they kept me on hold to check with store and replied back, store could not find your order. You can consider this as lost by store. My only concern is, those are printed photos of my daughter and it is delivered to store, it should not be misused somewhere. If it's any other order, I would have cancelled it. But how walmart can be so much careless about printed photos ?”

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Posted 4 years ago

“Hello, I purchased a mini fridge that was discounted. The box was taped shut so I could not look at it. A sticker was on it that stated "minor flaws". Minor flaws are fine, such as a dents, scratches, discolored. I drove home. This was not my local Walmart so it was further. I open it and the first thing I notice is it is missing the shelf. Then I tried to close it and the door tilts so it would not close. Minor flaws does not mean broken. I went to the Walmart near me without the receipt. A gift card for the value would have been suitable. They refused to take it because the bar code had a black line through it. There was another bar code on the box that worked. I went home and got the receipt. I went back and they still refused to take it back and told me to go back to the original store. With the receipt they would not take it. Missing parts and broken they would not take it. I tried to return it the same day it was purchased. I am disappointed in the customer service. I have always been told you can return to any Walmart with a receipt and since it was not a close distance, accommodations could have been made. I would like to mail this back to you if that is what I have to do. Please provide instructions or have the local Flowood MS store take it back”

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Posted 4 years ago

“OMG! Walmart is going downhill so fast. I just placed an online order. They will deliver half and I have to drive an hour to pick up the other half. If I have to go to the store I would just pick it all up. I call the 800 number , the first ding dong hangs up, on accident. The second lady tells me I have to order something else in order to have it delivered. Its cat food. I will just pick it up at Market Basket. I buy EVERYTHING there. I'm so done! THUMBS DOWN!!!”

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Posted 4 years ago

“If I could give less than one star I would. How I have been treated during this pandemic has been the last straw. Late spring time during pandemic I bought items not knowing they wouldn't be taking them back as returns if they didn't fit. I didn't see any signs saying so and no one at the register said anything. Had I known I would have waited to buy the items. The very next day when I went to return them the lady behind the counter said, "We will not be taking any clothes items back while the pandemic is going on." Well that made it sound like it was going to be a very long time. I waited a few months or so and still the pandemic didn't end. So many trips to Walmart later I finally got curious. I went to the return desk and asked how long it would be before they would start taking items back. The lady looked at me and talked back to me in a way I didn't like. She said that happened a long time ago, shortly after I bought the items. We will not take any old items back anymore. I was shocked and upset. I didn't see any signs, which they only put up small ones by the return counter, which I don't pass by normally. Between the way she and the previous return counter lady talked to me and the money tied up in what I bought I got mad. I walked out and cried. With all the additional things going on I just can't go to Walmart anymore. I am done. Never again will I shop there. I don't feel walmart treats its customers well. They didn't seem very transparent during these hard times.”

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Posted 4 years ago

Walmart is rated 1.9 based on 1,101 reviews