Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a pair of curtains for my spare bedroom and I was pleased with them but then I washed them and the blackout backing has been badly damaged. I washed them probably. And wilko won’t take them back, that’s very disappointing as apparently they say they’re not there’s but they are... I know it’s unfortunate that I no longer have my receipt but I really thought they would help... waiting for customer service to get back to me...”

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Posted 5 years ago

“Never again will I use yoyr serve online After your website having a glitch you toke 5 lots of payments from my account without dispatching anything and when that was sorted I gave you the benifit of the dought and placed the order again over the phone and was told delivery would be refunded back into my account it never did and the goods again was never put through propperly so I have hopfully another refund coming my way and I will be taking my busniss else were! Thanks a bunch”

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Posted 5 years ago

“I like the items on sale at Wilko , and they are very competitive on price with similar hardware shops. The problem is that once you’ve chosen your items and put them in your trolley , you then have to wait for an eternity to pay for the damn things. The store in Porthmadog is the one that I used to be a customer at , there are eight tills , but only one or two are manned , and the queuing system they operate means that you can be waiting ages to be called up to pay . I will try the store again , but if I am forced to wait more than three minutes to pay for my items , I will simply leave them where I was standing , and simply walk out.”

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Posted 5 years ago

“Friendly service, quick and effective.”

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Posted 5 years ago

“Awful service Unbelievable and very very disappointing customer service. Bought a metal jug vase which I placed on a coaster on my new unit with flowers in only to wake up in the morning to see it had leaked and damaged my unit. I emailed my concern with pictures of the jug and damage endured. End result a £5 gift card to buy products to clean my unit. My unit is damaged NOT dirty I clean it regularly, I was also told by customer services that the product description said it was only for artificial flowers online, which may be the case but I bought it in store and there was NOTHING on the jug to say DONT put water in it!!!! And they also said they would give me a refund even though I had no receipt, very kind although the girl on the checkout said she needed to check this with her manager then tried to put it on a gift card but when I said I wanted cash she told me not to have attitude just because I was (in her words) p*ssed off about my vase and unit. What lovely people WILKOS employ! I really can’t believe the rudeness and unhelpfulness of the company and its staff members.....”

Helpful Report

Posted 5 years ago

“I ordered a security light from Wilko knowing that it came without a bulb. However I then discovered that the local Worthing store did not stock a suitable bulb for this light. I received two emails from Wilko, the first to confirm my order, the second a few days later to say my order had been dispatched. I then did not receive any message to say that it had arrived at the store, so I called in to the store 5 days after the second email, only to be told that it still had not arrived. Luckily I spoke to a member of staff who decided to investigate, and it had arrived but had not been input to the store's system. The only good thing about this saga was the ease with which I was able to get a refund. To add insult to injury the review I tried to put on Wilko's website was rejected because it did not meet their criteria! Presumably because it was too critical.”

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Posted 5 years ago

“Very happy shopping at wilko., staff very helpfull good shopping experience. I shop at Carolewolverhampton branch.”

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Posted 5 years ago

“Nice staff and good service”

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Posted 5 years ago

“I couldn't believe that I travelled 15miles to wilko in birstall retail park to get lol decorations as advertised on the internet and they didn't even have an LoL section and now the next delivery/collection date is the day after my little girls birthday when I needed them ! Thanks Wiko Great Job!!!!”

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Posted 5 years ago

“very good experiance”

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Posted 5 years ago

“Great variety of products to choose from at very reasonable prices.”

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Posted 5 years ago

“I was able to buy good bird food products at good value”

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Posted 5 years ago

“Awful packaging,!!! 2 items were missing,!!& other contents were bashed & damaged!!!”

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Posted 5 years ago

“Good and quick service. Friendly and helpful staffs. Excellent value for quality products.”

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Posted 5 years ago

“WILKOS MOVED TO CROWN POINT NORTH DENTON IT IS A GREAT SHOP FOR MOST HOUSEHOLD PRODUCTS ANDGREAT FOR DIY THINGS LONG MAY IT STAY.”

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Posted 5 years ago

“Fast quick service”

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Posted 5 years ago

“Great site easy to use, uses click and collect which was fast and easy no waiting around and products are great quality”

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Posted 5 years ago

“Really good quality for the price. Same Christmas decoration cost more, than double in tesco”

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Posted 5 years ago

“Staff always very friendly, and if you cannot find what you are looking for they will check if they have it in stock”

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Posted 5 years ago

“Regular online shopper, always receive excellent service. Highly recommended.”

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Posted 5 years ago

Wilko is rated 2.7 based on 625 reviews