Wilko Reviews

2.7 Rating 632 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.7

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Does anyone know a number that I cN actually speak to a Human on at Wilko.com i cannot Stand speaking on these Live chats that don’t actually answer your question properly and really help i have an order that has gone missing

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Asked by Giovanni (1 day ago)

I ordered 6 days ago and have not had any emails do u no why

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Asked by Natalie coulter (1 year ago)

has anybody had trouble with wilko brand lettuce seeds? little or no germination from them other brands no problems

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Asked by david davron (1 year ago)

Need to recovered my phone recording message I had saved in my files I can't find them

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Asked by Charlie (3 years ago)

Your refund policy without a reciept, even tho it has Wilko brand printed on the item is an absolute disgrace. I will never shop at Wilko again. A refund I can understand but to not even offer an exchange!!! Whoever changed the exchange policy without a reciept needs to look at this again, surely with on line shopping coming more popular and so many shop having to close down, they would want people's business... Very disappointed ex customer.