Wilko Reviews

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Wilko take to deliver?

Helpful Report

(2 weeks ago)

Wilko normally delivers within 5 Days.

Helpful Report

(2 weeks ago)

51.11%

Industry Average

“ I ordered a bed for my daughter and it arrived 6 days later than the arranged delivery date. Customer service is shocking and very slow to respond & reply as its all done via email. Will not use Wilko ever again!! ”

- Anonymous

“ A courier service which i've never heard of with no website or business address came a day before delivery date and left a card saying it had been returned to depot. ”

- Matt

“ Ordered a large item for the garden with a delivery of almost 4 weeks which I was prepared to wait. However, it’s been another 4 weeks and no item. Trying to talk to them via the chat is useless. Really poor communication and I am still awaiting a response. Had my money for 2 months now and I am fed up with them. Your money is better spent elsewhere. ”

- Mark

Wilko Reviews

Delivery - Average