Wilko Reviews

2.6 Rating 669 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How do I contact Wilko?

Helpful Report

(3 weeks ago)

You can contact Wilko by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

58.95%

Industry Average

“ Honestly, very poor, ordered a hoover, came without the battery or charger, requested to return it on the 3rd of January and been constantly told 'wait 48 hours for a response from the relevant department' obviously been waiting more than 48 hours, it's vile customer service and I'm still likely to be charged for a product I cannot physically use, trying to get a return address is like getting blood out of a stone. ”

- ""

“ Dishonest Company with Shocking Customer Service Wilko is, without a doubt, one of the most unprofessional companies I’ve ever dealt with. ”

- David

“ don't go near stay away cheap nasty shop won't send broken parts take your money and don't care go elsewhere you get service only good thing about Wilko is a open shop for shoplifters cause I'd never money again rip of scammers ”

- Mary McCabe

Wilko Reviews

Customer Service - Average