Wilko Reviews

2.7 Rating 632 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.7

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How do I contact Wilko?

3 Helpful Report

(1 week ago)

You can contact Wilko by Telephone, Email and Live Chat.

3 Helpful Report

(1 week ago)

61.96%

Industry Average

“ Always Excellent service from TINA T she is always positive and happy to help, as a long-standing memeber of the wolverhampton branch never ever had a problem with the service, even thou I loved my local branch on corner of SNOWHILL, but the newer branch in the mander centre has a lot more stock, and still great deals on offer thankyou kind regards Stacey ”

- Stacey

“ The service from Julie Jarrow branch was outstanding from start to finish helped with brands to brushes on the paint department knowledge was spot on so happy that she even helped me to my car as it was very heavy what a star ⭐✨ ”

- Nicola Routledge

“ Good service off Dawn today . Very helpful . Wilko has been my favorite shop for years. Can always get what you want ”

- Susan Payne

Wilko Reviews

Customer Service - Average