Wilko Reviews

2.7 Rating 632 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.7

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Wilko deliver on time?

Helpful Report

(1 week ago)

Greater than 32% of reviewers feedback is Wilko normally delivers on time.

Helpful Report

(1 week ago)

51.11%

Industry Average

“ They refused to deal with me until after my given delivery date, when they did eventually deal with me it turned out they hadn’t put in my order with their supplier (I only found this out from their supplier). ”

- Anonymous

Wilko Reviews

Delivery - Average