Wilko Reviews

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Wilko deliver on time?

Helpful Report

(2 weeks ago)

Greater than 32% of reviewers feedback is Wilko normally delivers on time.

Helpful Report

(2 weeks ago)

51.11%

Industry Average

“ I ordered a product that never arrived and wonder how many people have been in this position. It was £23.95 with delivery fees it may not seem a lot but if this is happening to lot of people they will accumulate a lot of money . Totally disgusted ”

- Fiona Hill

Wilko Reviews

Delivery - Average