Wilko Reviews

2.6 Rating 669 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Wilko deliver? How long does Wilko take to deliver? Does Wilko deliver on time? How is accuracy and good condition of items delivered by Wilko?

Returns

How is Wilko returns process?

Customer Service

How can I contact Wilko? How quickly does Wilko resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Wilko.

Visit Website

How quickly does Wilko resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 62% of reviewers feedback is Wilko takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

58.95%

Industry Average

“ Absolutely vile customer service. I would not recommend anyone to shop online at Wilko! You will not get your refund back if item is faulty, damaged or for any other reason. Stay away from this company for your own peace of mind. ”

- Emma

“ Main Christmas gift ordered weeks ago, not delivered on date stated on tracking. No update, no refund, no sense from customer service. Will never order from there again. ”

- Anonymous

“ Their customer service is beyond terrible. ”

- Anonymous

Wilko Reviews

Customer Service - Average