Wilko Reviews

2.7 Rating 632 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.7

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Wilko deliver? How long does Wilko take to deliver? Does Wilko deliver on time? How is accuracy and good condition of items delivered by Wilko?

Returns

How is Wilko returns process?

Customer Service

How can I contact Wilko? How quickly does Wilko resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Wilko.

Visit Website

How quickly does Wilko resolve customer queries?

Helpful Report

(1 week ago)

Greater than 64% of reviewers feedback is Wilko takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

61.96%

Industry Average

“ I ordered two 5 litre cans of paint, one of which had a split on arrival. Judging by the level of mess I suspect it was the courier who had done the damage as he completely ignored the 'This Way Up' sign on the parcel also. I asked Wilko for a refund and within 2 hours they had refunded me the full amount, (including the undamaged can) as well as giving me a further 20% discount on a future purchase. Excellent service all round! ”

- Chris

“ I was on the self service so did not press enough button to obtain the receipt. ”

- Kirsty Atkin

“ The customer service is very good everyone was so friendly and very helpful when I was trying to find items I was looking for. ”

- Anonymous

Wilko Reviews

Customer Service - Average