Wilko Reviews

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Wilko deliver? How long does Wilko take to deliver? Does Wilko deliver on time? How is accuracy and good condition of items delivered by Wilko?

Returns

How is Wilko returns process?

Customer Service

How can I contact Wilko? How quickly does Wilko resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Wilko.

Visit Website

How does Wilko deliver?

Helpful Report

(2 weeks ago)

Wilko delivers items by Courier.

Helpful Report

(2 weeks ago)

51.11%

Industry Average

“ I wouldn't use them again ! Happy with products but it was a shambles getting them ! Main concern is you cant speak to anyone , only via online chat , & takes an average of 2 hours to get a response! The couriers are OK, updates about delivery etc , & it's not their fault that wrong items are sent! But I never expected that ordering 2 items was going to be such a mission. ”

- ""

“ waiting in for experience delivery all week , time off work on day due but still no order, no refund and no way of sorting it out. ”

- Charlene Hobbs

“ Don't waste your time or money I've been waiting a month for delivery, taken the day off work and never received ”

- ""

Wilko Reviews

Delivery - Average