Wilko Reviews

2.7 Rating 632 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.7

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Wilko deliver?

Helpful Report

(1 week ago)

Wilko delivers items by Courier.

Helpful Report

(1 week ago)

51.11%

Industry Average

“ Don't waste your time or money I've been waiting a month for delivery, taken the day off work and never received ”

- ""

“ I ordered a bed for my daughter and it arrived 6 days later than the arranged delivery date. Customer service is shocking and very slow to respond & reply as its all done via email. Will not use Wilko ever again!! ”

- Anonymous

“ A courier service which i've never heard of with no website or business address came a day before delivery date and left a card saying it had been returned to depot. ”

- Matt

Wilko Reviews

Delivery - Average