Name: Discover Car Hire
Address: Karla Ulmana gatve 2, Riga, Riga
Rating: 4.44

“Paid extra money for bigger car to travel with family, received small Vauxhall Astra, rude costumer service, and telling me to wait 3 weeks for simple answer”

Helpful Report

Posted 2 years ago

Dear Customer, We are very sorry about this fact. It was not possible to find your reservation with this email. We want to help you and compensate you for this unusual event. Send us a message to reviews@discovercars.com with our reservation number, DC xxxxxxx, and we will proceed with this case. Thank you for your message, it will help us to improve our services. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“I did not receive a confirmation email about the booking so I phoned on Sunday, after 8 pm to check where is it and spoke with Martin, then Paul, who not just found the booking but also made amendments because I booked the wrong days. I can't express my gratitude enough to these guys, they are the best! Thank you very much, guys!”

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Posted 2 years ago

“everything wen as planned, the price was the best on the web”

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Posted 2 years ago

“Dishonest and unlawful terms and conditions caused us much stress and more than doubled the price of hiring the car. When we came to pick up the car we were told that we cannot get the car unless we have full insurance, as the company has terms in which a UK driving licence holder needs to have an international driving licence as well. This is against the Brexit rules between the UK and EU, which states that UK licences issued while the UK was in the EU were treated as if issued in the EU and it is not lawful to require an international driving licence from holders of the UK driving licence. We were forced to buy the full insurance more than doubling the price of the car hire. Also, we were overcharged by not taking into account the deposit we paid.”

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Posted 2 years ago

Dear Daniel, We are very sorry for this incident. I don't see any notes on this reservation, in these cases, we always recommend that the customer call us so that we can solve the problem directly with the operator. We are returning the amount paid on our website as a way to compensate you for this discomfort. Each agency has its rules and conditions, some of them accept the UK driving license and others do not. If you still have any questions, send us a message at reviews@discovercars.com and we will help you. Thank you for your feedback, it helps us to improve our services. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“After initial issues with the booking and collecting our car, please to advise that the support team have managed to solve our issue and covered the extra cost of the upgraded car we had to take instead of the originally booked one. Happy with how things were resolved and booked with them many times”

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Posted 2 years ago

Dear Anton, We are very sorry about this. This type of situation does not normally happen, and we contacted the local agency requesting information on why your reservation was not included in their system. It was an error in the local system and I see that our operator followed the correct procedure, guided you to rent the other car and make the claim for the extra amount paid. Our refund department takes a long time to process the cases, this is due to the collecting all the necessary documents and carrying out the bank transfer. I see in our system that we have successfully returned the 350 euros to your account, and therefore we will consider this case resolved. We are sorry once again for this episode, and thank you for your message. It is important for us to improve our services and that of our providers. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“Avoid at all cost, scammers!”

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Posted 2 years ago

Dear Customer, Thank you for your message. I see in our system that you did not accept our alternative offer and therefore requested a refund. We have successfully refunded the full amount back to your card. If you still have any questions, send us a message at reviews@discovercars.com. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“Arrived to Poland at 1am with 3 hours drive ahead of us with 4 little children to discover that no car is ever been locally booked but money was taken. Disgusting service offering cars that don't even exist”

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Posted 2 years ago

Dear Lenka, Thank you for your message. We regret this fact. I see in our system that our local operator did not have the van with the capacity for 9 people for that day due to a technical problem. I also see that our support team has made a full refund of the amount paid on our website to your card. However, we want to go further and give you a credit of 50 euros to be used in our system for your next trip! We always want to compensate customers when the experience was not as expected. Thanks again for your message. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“Thieves. Hidden fees.”

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Posted 2 years ago

Dear Nicolas, We are sorry that your booking was not as you expected. I see in our system that we reimbursed our coverage as a way to compensate you for this stress. If you still have any questions, send us a message directly at reviews@discovercars.com. Thank you for your feedback, it is important for us to improve our services. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“Extremely poor service, anybody who considers renting with Discovercars should very carefully consider. Booking DC-2415031 Short version: I was left without a car stranded at the airport at night with kids, had to pay over 130 EUR for taxis, figure out the next day that my order is no longer valid and pay twice the price. No car, no service, no answering phone calls, not responding to any emails, not taking any responsibility and after all this still charged me for the booking! Full version: I have ordered a car for me and my family with kids with a late pickup at 9pm at Treviso airport. I provided my flight details just in case. The flight was late and I was at the counter at 9:15 pm to find it was closed. Then I figured out that Discovercars don't answer any phones, including the one they provide on the booking under the guise of "Due to high volumes of calls". Getting into the night with kids, stranded at the airport, I had to take a taxi to my destination and then take a taxi to the airport next day with costs of over 130 EUR. The next day, I figured out that my booking is no longer valid, I have to make a new one, wherever I want and pay twice the price. The agent at the rental said that Discovercars are an extremely problematic agent - they do not forward the full booking details and impossible to get in touch with in case of any issues. All my attempts to get any reaction from Discovercars since then till today (3 weeks) over emails or other media failed. To add to all this - Discovercars charged me 70 EUR for this order that never happened. Be warned and stay away from Discovercars.”

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Posted 2 years ago

Dear Pavel Zaslavsky, We are really sorry about this fact. The tolerance time is only one hour and then the rental company will not deliver the car. I see we have refunded the full 569.65 EUR to your card. We would like to go further and give you a 50 euro credit to offset this stress and misunderstanding, if you are still in doubt please email us at reviews@discovercars.com and we will assist you. We are sorry again and thank you for your message. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“At first the process was simple. However once I went to collect the car the issues started First, they couldn't find me on their list! Had to call some number in Casablanca, and after almost 30mins they found me! After denying I had a reservation. Next they won't accept my card! Even though it's in my name and has more than enough funss, saying it needs to be the same card as the reservation. However discover car took payment via PayPal. The vendor doesn't even know what PayPal is!! And kept repeating has to be the same card. Tried calling the emergency booking issue number provided by discover car, and you know what happened? They f***ing said that I need to email them!! No customer service, just an automated message! While in the airport at the service desk I need to email discover car and wait upto 48 hours for a response! How ridiculous is that? Once they responded after 3 hours, the agent didn't even read my email. Instead told me to use a credit card in my name! Which I clear did and already explained this is the case but the vendor is refusing because I paid initial payment using PayPal! Avoid this company at all costs. They cost me the rental car and my holiday! Ruined my day and of my family. Worst vacation so far all because of discover car. I will remember this company rest of my life. Update: Discover car challenged this review and wanted proof. I emailed them everything yet they ignored it. Update: Discover car replied to my email after 3 weeks. Saying I didn't collect the car because I didn't have enough funds in my card and that according to their terms I won't get a refund. They just keep digging themselves a deeper hole.”

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Posted 3 years ago

Dear Mokbul, We are very sorry about this. We at Discover Cars accept payment with any card in the name of anyone, the credit card in the name of the main driver is only needed to pick up the vehicle, this information was available in the rental conditions before finalizing the reservation and then in your voucher. I see in our system that our special department has made a full refund of the amount paid on our website to your card, as a way of compensating you for what happened. We are very sorry about this fact and have opened an investigation with the local agency so that similar cases do not happen in the future. Thank you for your message, it is important for us to improve our services. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“While the car we ordered was great, and the pick-up process was good, the reason I can only give this 1-star is the HIDDEN FEES and UNEXPECTED CHARGES!!! For example - we were obviously tourists in the city we visited, and on one occasion we drove in an HOV lane, which we later learned was also a toll lane. The toll fee was $1.25. No big deal right? Well - we got the bill for the toll through Discover about 2 months later for $1.25 PLUS a $18 "processing fee"!!! Since we drove in the toll lane on two occasions, we had to pay $2.50 in tolls, plus $36 U.S. in their processing fee! What a load of garbage, how can this possibly cost them $36 to send us a letter? Totally ridiculous.”

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Posted 3 years ago

Dear E. Holt, We are sorry that your reservation was not as you expected. We want to help you and understand your case better, but for that we need our reservation number, DC xxxxxxx, as we couldn't find the reservation with your email. Send us a message to reviews@discovercars.com and we will proceed with your case. Thanks for your message. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“It is important is to separate the company Discover Car Hire from the local service provider. The company is just a website to link the customer and provide additional services such as insurance. What I would like to make the people aware of is the misleading "Full refund" policy for early cancellation. It just happen to me. I booked beginning of June for the period of September. 10 days later, I found another offer and decided to cancel the booking. This company only proposes a voucher for use in future reservations. So BE AWARE that you are stuck with this company if you want to cancel. I contacted the support and I am still waiting for a response.”

Helpful Report

Posted 3 years ago

Dear Joe, Thank you for your message. We could not find your reservation by your name or email. We accept cancellations up to 48 hours before the pick-up. When the customer cancels via the website, the system returns the amount with credit, if you want the amount back on the card, you will always have to send us a message or contact us on our phone. Send us a message to reviews@discovercars.com with your booking number, and we will refund the amount back to your card. Thanks for your feedback. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“I rented a car while I was in Tulum, Mexico. When I arrived at the rental car company (America Car Rental), the associate told me they had ran out of cars. He told me this behind an iron gate because apparently this happens a lot and people tend to get very angry at him. I was aware that this happens, and I was ok. I made do with taxis and renting a bike. The rental car guy said that his boss was arriving later with more cars from Cancun, and he would text me when the cars arrived. He never contacted me. What really angers me is that when I reported this to Discover Cars, they're asking for proof that his actually happened. How am I supposed to prove something that NEVER happened? Basically, they have no idea what's going on at these rental companies, and they accept no responsibility. I want my money back for services not rendered, and I want it back asap.”

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Posted 3 years ago

Dear Kristie, We are very sorry about this. I see in our system that we have successfully refunded the amount paid on our website to your card. This type of situation is not normal to happen, and we have opened an investigation with the local agency so that similar cases do not happen again. We want to offer you a credit of 50 euros to be used on our website for your next trip as a way of compensating you for this unpleasant event. Thank you for your message, it is very important for us to improve our services. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“The team was very helpful with the booking process great service :)”

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Posted 3 years ago

Dear Mel, We really appreciate this message. We have a team that works 24/7 non-stop to make your booking as pleasant as possible! This type of message shows us that we're on the right path. Thanks again for your feedback, and hope to see you again on our site soon. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“Pathetic customer service”

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Posted 3 years ago

Dear Kritika, We are very sorry if your booking was not as expected. We really want to help you, but we can't find your reservation by your name or email, send us a message at reviews@discovercars.com and we will investigate your case. Thanks for your feedback. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“The service provided was as expected they were very helpful and fast. Great service!”

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Posted 3 years ago

Dear Amanda, Thank you very much for your positive feedback. Our goal is to make the booking process even easier so that you can book the car you want on the dates as quickly as possible. Your message is very important and motivates us. Thanks again! Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“The child who handled the rental was directly offensive to me in his remarks and threatening tones. NEVER would I recommend this company. It ruined the first day of my vacation and I ended up walking for a MILE in an area unknown to me. Disgusted!”

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Posted 3 years ago

Dear Elis, We are very sorry for this inconvenience. It was not possible to find your reservation with your email. We really want to help you and better understand your case, but for that we need our reservation number. Send us a message at reviews@discovercars.com and we will proceed with the investigation. We appreciate your feedback, it is important for us to improve our services. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“The child who handled the rental was directly offensive to me in his remarks and threatening tones. NEVER would I recommend this company. It ruined the first day of my vacation and I ended up walking for a MILE in an area unknown to me. Disgusted!”

Helpful Report

Posted 3 years ago

Dear Elis, We are very sorry for this inconvenience. It was not possible to find your reservation with your email. We really want to help you and better understand your case, but for that we need our reservation number. Send us a message at reviews@discovercars.com and we will proceed with the investigation. We appreciate your feedback, it is important for us to improve our services. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“Nice service, rented car there 2 times and everything was ok.”

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Posted 3 years ago

Dear Alex, We're delighted by your message. We really appreciate our loyal customers, and that's why we want to give you a discount on your next booking. Send us a message at reviews@discovercars.com so we can give you your credit. We're looking forward to seeing you whenever you’re planning your next trip. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

“I booked a car 3 days in advance and pay £11 deposit. at the time of booking I was told if I cancel my booking 24 hours before the day of picking Up the car I would get the full refund. although I cancelled my booking one hour after the booking was made and received a message that they refunded £11 to my account , it was three weeks ago and I haven’t received the refund yet. I wouldn’t recommend to anyone this is scam”

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Posted 3 years ago

Dear Customer, Thank you for your feedback. We regret this fact, we accept the cancellation with refund if this is done up to 48 hours before the pick up of the vehicle. Whenever you cancel on the website, the system returns the amount as a form of credit, if you want the amount back on the card, you will have to send us a message or call us. We really want to assist you and refund the amount paid on our website, so send us an email to reviews@discovercars.com with our reservation number, DC xxxxxxx and we will help you. Bruno Fernandes Community Marketing Manager

Posted 1 year ago

Discover Car Hire Reviews