“The absolute worst delivery service. Customer service don't bother to reply. The regular delivery driver went from non stop ringing our doorbell without giving us any time to answer to now not even bothering to knock or ring the door bell, just throwing our items in the bin. Absolute disgrace. Opened the door one day and box obviously thrown down all the items were smashed, a different driver delivered replaced items again, handed the box to me not one thing broken!!”
“My recent experience with dpd was horrible, the driver couldn't find me home, so he just decided to leave my package on the hall where anybody could pick it up and just signed for it.
When I ve raised the issue with Dpd, the driver decided to come to my house and argue me, insisting that he did his job and that is my fault for not being home, he said that his job was to deliver the package, doesn't matter if is dropped somewhere where is not safe. Once again thank you very much Mr T Moriarty, avoid this gentleman at all cost !”
“Yet again - failure
Yet again, failure by DPD
Parcel was left on the wall of our home on the lane. This
is the 3rd time now in 6 months with deliveries either not being delivered, collecting our parcels from a pick up point in a shop because the driver can not be bothered to deliver to us, and now this.
There was plenty of other place the parcel could be put, but left on a wall - on a lane !!. I know there is Covid around, but not the Black Death. Gate was not locked, and additionally 2 large sheds which are open and not locked. The parcel value was 420 euro.
It is a game of Russian Roulette with this company whether you will get you items.”
“Horrible experience altogether, kept saying they will deliver but lied saying they phoned me but couldn't contact me, pure lies. never got my delivery.
Avoid at all cost.”
“James the delivery driver on my route in Carrickaboy provides a brilliant service to me. He is always punctual very friendly and communication with him is very good. Excellent service”
“Parcel from UK to Ireland returned to UK with sticker on it 'could not be released from customs facility' the customs documents in the envelope attached to the parcel hadn't even been opened.”
“PLEASE AVOID THIS COMPANY!!!
2 of DPD staff members came to collect two bags from my husband in UK, to be shipped to me on the 3rd of March 2021, postage costed £36 each, two days after, DPD contacted me to pay custom duty on the two bags, 90 euro in total, which was paid Monday the 8th, One of the bags arrived on Saturday the 13th, up till now, i have not yet received my second bag, I have been in contact with DPD on the northside, they referred me to the head office, I have spoken to different people each time I ring the head office, from Tara, Meghan, Robbie etc,,,,,, I have requested to speak to the Manager, up till now, no one has said anything meaningful or contacted me as to the whereabouts of my bag, HELP! I need my bag PLEASE!!!!!”
“I had two deliveries from Quickcorp this week. Thanks so much to the DPD drivers Keith and Sean both arrived on time, kind and ready to help. I am pleasantly surprised.”
“will never use their services again, the driver dropped the package at the door, no call. the package was an expensive purchase, but they don't give a fuc......I am so angry, thanx god the neighbor took the packet. Avoid, avoid, avoid”
“I really liked them and used them for a good while but after my experience with my last parcel won't use them again. Pick up points refuse parcels when they like, DPD lied to me on 2 separate occasions that they would deliver and didn't. They have my parcel 5 days now in depot 7 who lied to me and are just rude as well. Was supposed to be delivered Friday, didn't bother then it was supposed to be delivered Saturday, I was promised it would be but again they didn't deliver and had it down for Monday! Pack of liars and time wasters.”
“After three weeks and after " paying customs duty" my item was sent " back to England " as they said there was nothing they could do .Ive now lost my £16.50 postage and im collecting it myself again in England.
If they had only answered the phone duty would gave been paid on time.
Please close them down someone in government.”
“Yes very very annoyed with DPD. I got text saying parcel to be delived 8.30 9.30 at 10am decided to track and said parcel delivered . I phoned DPD roscommon lasy very nice said contact driver he told me where he delivered parcel to not near my area at all. Eventually I collected parcel from where driver delivered .I felt so sorry for that Driver as the night staff who actually sirt deliveries for drivers put in the wrong information. They should be held accountable, surprised at Paul Byron shoes using such an incompetent company as they are really good at their online orders.”
“Appalling service, damaged goods in transit, impossible to get in contact with.
Avoid, avoid, avoid. Wrecked an item I sent back to a retailer, still trying to get a refund for the item they damaged. 10 emails to them requesting an update on my refund have been ignored. Under no circumstances would I use this company again.”
“Parcel stuck in Dpd ireland ,, no move for a week ,, no help lines working , live chat does nt work ,, some bit Barry does nt recognize their shipping number
Will to pay other courier to try get the parcel from Dpd , or bribe them again , worst company ever
Don’t use Dpd”
“I recently had to cancel a Curry's order. DPD are Curry's courier partner. DPD have held my order since 21st January. It's in a warehouse somewhere in Ireland and it'll be shipped back to the UK "whenever because there are delays". I've been told numerous times that someone will call me. Curry's won't refund me because they haven't gotten the product back. I'm out of pocket nearly €600. I've had to go to The Department of Consumer affairs for advice and follow their recommendations. Never will I use either company again. €600 is alot of money.
Incase the Ireland team say it's not them. The Ireland Team sent held the parcels from 21Jan -5th Feb. Now The International team have held them since then so who is to blame here?”
“I'm absolutely fuming. Received an email saying customs needed to be paid on a package last Thursday so paid it straight away. Have STILL to stop sending me notifications it needs to be paid money's gone out of my account but no package a week later tried ringing, tried emailing, chatting to bots sending me round in circles emailing everyone and every contact they give with no reply, no phone is ever answered. Even spoke to a delivery driver who was delivering next door, to see if I was being scammed re custom payment he said no I wasn't but try ringing Monday which I did and I've gotten no answer let alone a resolution or the items. It's the most stressed and agitated I could be with the whole set up. Do I pay customs again on the off chance I may receive my package? Or risk loosing the package.? Can't even travel to the depot to pick it up or enquire due to covid restrictions but can't get ANYONE on the phone or otherwise to speak to about it. Do very angry right now. Avoid avoid avoid”
