“We had ordered a gift basket of a jelly bean dispenser as a Christmas gift and they sent something completely different. They have horrible customer service and now we have to dispute the charge through our credit card company. This company is a scam… with low grade cheap products.”
“The hamper I ordered for my friend's first Christmas as a married couple was a disaster, which is very sad, as I was so looking forward to sending them something lovely. I am in the UK and they are in America. The hamper was not packaged sufficiently so the wine bottle smashed, and not only ruined the hamper experience, but also made the items unusable/ inedible. My friends had a hell of mess that arrived and couldn’t enjoy any of it. Instead of being gracious about this, the company were less than helpful and only prepared to replace the wine bottle! I’ve never experienced such terrible customer service in my life. I even had pictures and videos. They also didn’t make my redelivery a priority before Christmas so it didn’t arrive before the holidays and they refused to offer a goodwill gesture too. Simply amateurish, appalling, unfair, and short sighted. I urge anyone never to use this company. I couldn’t be less impressed. The communication on email between myself and “Rica” was very poor; they didn’t read the emails correctly and kept sending standard answers and not replying to the individual points raised. The process was time consuming and painful without the desired outcome. Simply poor and unacceptable.”
“This was the WORST online order I have ever made. This company doesn't warrant any stars but in order to post my review I am forced to list a star rating. I want to start off by expressing my disappointment with this company. I placed a fruit basket order for a family that just lost their mother. For the past four days I have been having to follow up with email inquiries about the status of my order given that when I called to inquiry I was put on hold over 3 hours, ultimately I would have to hang-up as I no longer stay holding. Although I would get responses back through my email inquiries, the information coming back to me was shocking. I was told they do not offer the option to schedule delivery on a specific day and that during peak delivery periods such as holidays, delivery deadlines may be extended to accommodate higher volumes. So basically my order is pushed aside due to higher volume orders? This explains why they said they cannot guarantee that my order would be delivered before or by a certain time of day. After numerous emails, my order was finally shipped out, sadly it was delivered on the day the family was to bury their family mother, unfortunately as a result of no one being home, the order was brought to a Hasty Market location for the recipient to pickup. This family just lost their mother, they are grieving and Hazelton's expect this family to drive to pickup an order that should have been delivered the following day? If they had delivered when they should have, someone would have been home to accept our fruit basket. To avoid further embarrassment, I drove to the Hasty Market, picked up the order and hand delivered to the grieving family. The onus of delivery should not have been on me.
This company's business ethic is appalling! I would stay very clear of this company, don't let their attractive selection of goods tempt you in ordering because you will regret it.”
“Maybe fine with pre set gift baskets by rubbish with flower arrangements. I understand there needs to be some seasonal availability adjustment, however the style and number of candles in the Christmas baskets we ordered where no where near comparable. Done waste your money!”
“I ordered a basket for my cousin in the states to be delivered December 22nd.2023. And as of yet not received it. This order was placed october 31st.. Disgraceful especially it being a christmas present”
“Disappointed. Items I ordered were either missing (serving tray) or swapped for a different item (pineapple instead of grapes.... the recipient is allergic to pineapple). I indicated the requested delivery day, it was delivered 4 days before the requested date.... it was for a birthday surprise.
I called to discuss and cannot get through to customer service. They responded via email to say they're busy at this time of year so sent the order when they could. No mention of the wrong items. Bad service and a
RIP OFF.”
“This place is a total rip off! Do not do business with them. I ordered a gift for some colleagues, it was supposed to be delivered to an office. They sent me an email saying no one was there to take delivery- a lie, and it would take weeks to reschedule a delivery and i'd have to pay extra delivery fees. Don't waste your money with these guys.”
“Terrible service by this company. The delivery date was shown as same day before payment was made and confirmation email showed delivery as same day. Order was to a business that is closed on weekends and delivery to be Friday. Not even an apology was given, only reference to fine print that you’d have to scroll down to even find. Delivery date clearly shown on order as same day. Shameful service.”
“I experienced severe disappointment after purchasing items from https://www.hazeltons.ca/. A gift I had prepared in advance for my daughter's birthday was delivered on a different date than specified, and worse, the delivered cake was squashed. The company mentioned they could only refund 50% of the squashed cake. Despite several requests, a refund for the damaged cake was eventually processed. However, this event was intended to bring joy to my daughter, but it ended in complete disappointment. Furthermore, the thoughtfully written card message was not delivered.”
“This is a scam company. They will do everything in their power not to deliver your gift and then charge you extra to "reattempt". Never trust this company. I doubt the gift basket ever even existed.”
“The gift basket arrived via courier with no indication as to contents or that the contents were perishable and needed refrigeration. When opened, the box contained fruit that was covered in white slime and spoiled beyond consumption. What a horrible waste of money for the sender who was trying to cheer me up after surgery.”
“I ordered a gift basket for my friend’s birthday. I tracked the order and discovered that the basket was not delivered as there was no reply at the door of the condo. My friend confirmed that her door buzzer is faulty, but the door was open for access and no phone call was received. I contacted Hazelton’s to see what the next step would be. Very unhappy to be told that there would be a $20 redelivery charge or I could have a partial refund ($17 deduction!). Reading the other reviews on Trustpilot, my friend has probably had a lucky escape. Dreadful customer service and a total ripoff”
“The item arrived days later. They charged us for the more expensive hamper over the basket, but then used a basket, and will not refund the difference. Seems they specialize in the bait and switch looking at other reviews. They stacked items on the pie and it arrived a mess. There is no reason to refer or reuse this company. They are very short sided in thinking that offering no refund on their dishonestly out weighs future sales.”
“even the review site is a scam.... the entire page has 1 star yet their rating is at 4.7
zero service. switched out products without notice. on an on. just embarrassing.”
“Bait and Switch, Do NOT Order.
We ordered a Liquor Gift basket and paid for a premium bourbon upgrade (Woodford Reserve Bourbon). When the item arrived they switched the alcohol to an entirely different type of alcohol and a much lower price point than we paid (Chivas Regal Scotch) Our friends we sent this to do not even drink Scotch. Hazelton’s did not email or call us to say they were out of our selection nor did they refund the difference we paid. Their only response was they could make substitutions as per their terms. This was underhanded as they also switched the wooden box and glasses we paid for. From our experience, they advertise a premium product and deliver a product you would never order. This completely ruined what was supposed to be a special gift for our dear friends.”
“I ordered a basket for my son’s 55th birthday. He has always had birthday pie instead of cake. I could not be with him for this milestone birthday because I am on the west coast and he is on the east coast so I ordered a gift basket including pie. The pie arrived completely destroyed. I am very embarrassed that the gift I sent him arrived in pieces. When I contacted customer service I was told that it was my fault for not reading the fine print. I should have sent it a different way if I was ordering perishables. I was unaware of this policy and it had never been mentioned. I asked if they would send him a new pie and the answer was no. They would refund half the price of the pie. I did not want a refund. I wanted what I had payed for.
The person I was communicating with was the head of customer service. I think she should pursue a different type of job. She is not suited to this position.
I will never order from Hazelton’s Gift Baskets again and I will never recommend them to anyone. Very very bad service!!”
“Worse experience of a lifetime. Ordered a special gift well in advance of the actual day of the anniversary and it still has not arrived and it is 10 days pending and package not trackable. The company has no consideration for its customers nor have any mission or goal to meet or exceed customer expectations. They don't appear to realize the nature of their business and they clearly not setup to be in this industry. I urge you to use caution and select an alternative provider. The only apparent product they deliver is disappointment and embarrassment, in addition to taking no responsibility in destroying special days and events.”
“As a birthday gift for my brother, I purchased the Sweet Breakfast Gift Basket. To the basket, I added 40$ worth of Gourmet Items, carefully selected by me according to my brother's taste. My brother's birthday is on October 6. I placed my order on October 4. Upon finalizing my purchase, I was informed delivery would take 2 business days, so I was right in time to surprise my brother for his birthday! My gift was delivered on October 10. I was already trying to get in touch with the courier service that Hazeltons chooses to work with, but had no luck there (user-unfriendly website, limited information, customer service chat is a bot and with limited options). I contacted Hazeltons on Monday the 9th of October, because I believe that a company that works with FOOD delivery needs to be accountable for delivering good quality, fresh food. I was concerned that my brother would end up with a basket of stale muffins and expired dips. Got an answer from Regina G. on October 10, saying that my order had been delayed while in transit with the courier due to "unforeseen circumstances". She thanked me for my patentience, and that was all. In my original email to Hazeltons, I addressed my concerns about the quality of the food that would eventually be delivered, since it was taking extra time for the basket to reach my brother. It is not nice to think you have spent 140$ on something that won't be nice, good, fresh, edible even. In her reply, Regina G. did not address any of my food-related concerns. I wrote back and asked for a refund. Regina G. refused to give me one, and upon my insistence, she stopped replying. My brother finally got his gift at the end of the day yesterday, and to our surprise, he got something different than what I originally ordered. The items in his basket DID NOT match the items described in the website for the Sweet Breakfast Gift Basket. In addition, Hazeltons made their own choices regarding what extra items to add, so the CAREFULLY selected Gourmet Items I have chosen (and paid for) were replaced by whatever Hazeltons had laying around. Needless to say, the muffins were stale (and it says on their website, "Our handmade muffins are tender and sweet and have a satisfyingly crunchy. In other words, the perfect way to start your day.", well not if they are stale and old!!). At least we did not have to deal with rotten dips, because they simply decided not to send them (even though I chose and paid for them!!). Honestly, save yourself some frustration and go purchase your things somewhere else. Good luck, fellow customer.”
