“Worse parking experience I've EVER had. After ringing the phone number 8 times (!) and receiving multiple texts telling me to re enter my number plate 30 MINUTES later I gave up and downloaded the app which I'm assuming is what they wanted. My phone is old and the battery was drained and I went over my data allowance. HOW CAN SOMETHING SO SIMPLE BE MADE SO PAINFUL?! I can honestly say this riuned my trip. It took almost 1 hr to sort out parking payment!!!! Absolutely disgusting.”
“I used the Didcot parking on 20/11/2021 and there was no option to pay by machine. Using the number to pay via phone said my account was suspended. I called the next number displayed on the sign post and they also were not able to help as it is not a customer support number as advertised on the sign post.
Then I see that this number is billed as a premium number despite it not being advertised on the sign post. So you make sure customers cannot pay via advertised means and then charge them to call your advertised numbers. Shameful service.”
“Total farce of a company, no way of speaking to anyone. Took parking payment then said account suspended when tried to stop parking charge, so charged in excess of actual time parked. Will never use again. Waiting for response to email !”
“Customer service is very poor
Changed my car but won’t let me change the details on the account.
Tried Chat line and tells me they don’t have staff to man it so tried e mail but no response of any kind from this company !
Sent me back to chat line and so we go in circles”
“Spent 25 minutes trying to to pay for parking at a car park where coin operated Pay & display not working. App wouldn't verify my mobile number. Couldn't log in online - reset password - got into account but got error message that said ": "An error has occurred" and a report logged with Support. Would not allow me to proceed further. Call the telephone number - got an auto-recorded message, something about unverified/outstanding payment (nonsense) and auto-disconnect. No option to speak to anyone, or make payment by phone. Gave up, canx my (now late) appointment & went home. Got online, reactivated account (expired due to inactivity), sent complaint about spending 25 mins trying to pay & asking them to address entirely automated system which can lock out users & provide no alternative. Reply tells me what I already told them (expired a/c, they don't manage car parks, contact council - I told them I already had), details my account log, but also tells me my account was deleted due to inactivity - I check & it has been - since I reactivated 2 days previously! They either cannot/did not read my complaint, or their customer service simply does not care. No consideration for personal experience, just automated guff and don't give a damn. I have deleted the App and will not use again. Appalling service, appalling attitude!”
“Paid for car parking using the app but got the wrong code by error, appealed to the company as I had bought a ticket but they refused to recind the ticket …. I shall by paying in by 1p’s and 2p’s coins from now on and they can have the pleasure of handling all that cash”
“Session wouldn't end, they couldn't end it (tried app, online, phone and live chat) was told on the day to request a refund afterwards as I would be billed for the entire day, now they don't want to refund me!
Will avoid at all costs!”
“Offered on app 2 location codes each 5 figures with only last digit in each different (a1&2)-from car looked at sign and chose wring one so paid for 3 hours at parking where I wasn’t parked(fullwell not Fairlop -Redbridge places.Got £30 fine which I appealed and lost.My beef why didn’t ring go not give me just my actual position and why not if there are 2 possibilities have more figures to differentiate position and aid spotting the one to choose .Make signage a help to choosing position not a contributory factor for confusion.Presumably your computing power is not up to this??”
“Don't use this company parking solution. Avoid them like plague. A trial will affect you seriously. I was deceived by their system and paid but yet I received a ticket which they told me that they cannot do anything to.”
“Everything. We have been trying to access top up for the wallet on the account for the Folkestone control area. RingGo account has no top up option, plus going into visitors parking permits does not recognise the control zone 7545.”
“gave Ringgo my registration number by phone and repeated by robot but when confirmation text sent it gave the wrong number. Have spent over an hour trying to correct online getting nowhere just going round in circles. Did not know I had a password tried to renew and got nowhere ,please man your phones so I can talk to someone.”
