“Glitches and parking traps.
Now we have contactless payments, can't see the point of this other than luring you into a sense of false security so they can get a car parking fine out of you.
First time I was forced to use this as the only means of payment, but there was no mobile reception, so that takes away your 5 minutes grace period.
Second time, again glitched, stated wrong password when nothing at all had changed since the last time (saved on the phone) then waisted 2 hours trying to get it to work.”
“Glitches and parking traps.
Now we have contactless payments, can't see the point of this other than luring you into a sense of false security so they can get a car parking fine out of you.
First time I was forced to use this as the only means of payment, but there was no mobile reception, so that takes away your 5 minutes grace period.
Second time, again glitched, stated wrong password when nothing at all had changed since the last time (saved on the phone) then waisted 2 hours trying to get it to work.”
“Supposedly forgotten my password (I know my password!!!)
So had to get a code form them which is an auto generated system message to my phone. This code does not work at all. So apply again and this time get same code and guess what, still say code incorrect. Tried closing app and trying again but code Sent is still wrong!!! Lost patience and so I drove away”
“It's a nightmare. I tried for hours to get the app to even let me rehgister. It was the only way to pay for parking in Windsor, so we had to skip our tour of the castle there. It should be outlawed!”
“This service is terrible. The app doesn’t work – I tried registering and resetting my password but never received any code or email. At Saxon Square, cash is not a real option either: I had to pay £2 because the machine doesn’t give change, even though the fee was only £1.40. This is basically forcing people to overpay if the app fails. Unreliable, unfair, and very frustrating.”
“Out of the plethora of parking apps being forced on us, RingGo is by far the worst and most frustrating. Not only is it abysmal to use, it appears to have been designed to be as difficult as possible to navigate and with the worst customer service experience ever.
My heart sinks whenever I’m forced to use it and I now actively go out of my way to avoid car parks that use it.”
“I was charged more for 8 minutes of parking than for a full hour. That alone would’ve been fine if they had been prompt with the refund. But it's been over a month since the issue, and I haven't even received a reply to my email. Terrible customer service. I do not recommend this service.”
“Absolutely appalling treatment of someone who was disabled and struggling with their very complex system. In the end I got assistance from someone outside who was familiar with how to manage the parking. This is absolutely unacceptable and councils with a commitment to diversity should not be using this supplier. This supplier should be making payment easy for those who do not use complex apps on their phone. This organisation needs to make major changes and quickly, however they seem completely intransigent.”
“Terrible. Voice commands are not recognized even when repeated very clearly. Cannot register to use the app with a foreign phone. They do not support it. Can use coins, but £1,50 for 15 minutes. It's 2025. Who is still carrying all these coins around anymore. Kiosks should accept tap credit cards. Terrible system in Glasgow. Impossible to park on streets.”
“RingGo has been made to be deliberately difficult to use.
RingGo and the councils that use
them have designed the App to be this way.
When you first try to use this App,
you may very likely find it impossible
to register.
You may very well give up trying but
as you are already parked, they know
you may be very likely not to move on.
They can then legally give you a ticket
Utterly disgusting but that's what it has come to in the UK”
“Ringgo has numerous customer service issue which need to be address immediately including the new user registration process and the phone payment process. Failure to address these issues subjects potential users to parking penalties/fines/tickets or they just can't park in the Ringgo territories. For example, on a recent trip to the U.K.:
I attempted multiple times to register for the RingGo app however it did not accept my U.S. mobile phone number even though I tried all possible ways (without country code, with +1, with 01, with 001, every possible combination). This apparently is a longstanding and well documented problem with RingGo.
I also attempted to use their phone number service (including the help number xxxx-0010) at least 10 times. When asked for the car's make (using only 1 word) it would not accept my answer of "Mercedes", or my one word answer on color "Black". This is also seems to be longstanding and well documented problem with RingGo.
I strongly urge RingGo to fix this problems.”
“I think Ringo and councils are scamming drivers and it should be illegal.
Parking is advertised as 3.70 per hour or 0.61p per 10mins. I was charged 3.40 for 45mins after various charges. This is not right. With no parking meter nearby, do I have a choice but to use the app. Did I ask for sis txts or the convenience? Give drivers a choice instead of unfair charges.”
“If you are thinking about using this company just read the reviews. Absolutely appalling, non existent customer service, unable to speak to a person (obviously deliberate), a totally utterly useless help bot. AVOID AVOID AVOID.”
“Ring go have a poor to a non-existent customer service and deliberately make it difficult to clarify situations when a permit was purchased in error.
How can it be that no-one is available to clear up issues- this very poor service which the council outsourced the parking to.”
