“Absolutely useless app. Tried many attempts to reset password but no response from ringgo. The fines that’ll come to my address will be binned. Clearly set up like this so they can fine people”
“Normally works ok but locations are an issue .i recently got a fine of 95 pounds .it doesnt puck up all car park locations .so 2 were near each other and i paid for a ticket in wrong car park next door.could you improve your location information”
“I tried to download the app but they said i had already registered which I hadn't. So i tried again by creating another password which worked but they then asked me to enter my car registration number which I did. They said it was not recognised!. It was a terrible experience and I was unable to park in Richmond. Surrey. Try to avoid this app at all costs”
“After several attempts and much fiddling, I failed to download the Ring Go parking app, but I had given the company sufficient information for them to relieve me of £2 initially and then £45. Understandably I was upset to have had the money taken from my account and I was not able to use the app. I complained and unlike so many companies today, they politely answered with the minimum of delay, and after 2 or 3 further emails they returned all my money. Parking apps - ugh. Never again, whatever the personal inconveniences but bravo for their public relations.”
“Glitches and parking traps.
Now we have contactless payments, can't see the point of this other than luring you into a sense of false security so they can get a car parking fine out of you.
First time I was forced to use this as the only means of payment, but there was no mobile reception, so that takes away your 5 minutes grace period.
Second time, again glitched, stated wrong password when nothing at all had changed since the last time (saved on the phone) then waisted 2 hours trying to get it to work.”
“Glitches and parking traps.
Now we have contactless payments, can't see the point of this other than luring you into a sense of false security so they can get a car parking fine out of you.
First time I was forced to use this as the only means of payment, but there was no mobile reception, so that takes away your 5 minutes grace period.
Second time, again glitched, stated wrong password when nothing at all had changed since the last time (saved on the phone) then waisted 2 hours trying to get it to work.”
“Supposedly forgotten my password (I know my password!!!)
So had to get a code form them which is an auto generated system message to my phone. This code does not work at all. So apply again and this time get same code and guess what, still say code incorrect. Tried closing app and trying again but code Sent is still wrong!!! Lost patience and so I drove away”
“It's a nightmare. I tried for hours to get the app to even let me rehgister. It was the only way to pay for parking in Windsor, so we had to skip our tour of the castle there. It should be outlawed!”
“This service is terrible. The app doesn’t work – I tried registering and resetting my password but never received any code or email. At Saxon Square, cash is not a real option either: I had to pay £2 because the machine doesn’t give change, even though the fee was only £1.40. This is basically forcing people to overpay if the app fails. Unreliable, unfair, and very frustrating.”
“Out of the plethora of parking apps being forced on us, RingGo is by far the worst and most frustrating. Not only is it abysmal to use, it appears to have been designed to be as difficult as possible to navigate and with the worst customer service experience ever.
My heart sinks whenever I’m forced to use it and I now actively go out of my way to avoid car parks that use it.”
“I was charged more for 8 minutes of parking than for a full hour. That alone would’ve been fine if they had been prompt with the refund. But it's been over a month since the issue, and I haven't even received a reply to my email. Terrible customer service. I do not recommend this service.”
“Absolutely appalling treatment of someone who was disabled and struggling with their very complex system. In the end I got assistance from someone outside who was familiar with how to manage the parking. This is absolutely unacceptable and councils with a commitment to diversity should not be using this supplier. This supplier should be making payment easy for those who do not use complex apps on their phone. This organisation needs to make major changes and quickly, however they seem completely intransigent.”
“Terrible. Voice commands are not recognized even when repeated very clearly. Cannot register to use the app with a foreign phone. They do not support it. Can use coins, but £1,50 for 15 minutes. It's 2025. Who is still carrying all these coins around anymore. Kiosks should accept tap credit cards. Terrible system in Glasgow. Impossible to park on streets.”
“RingGo has been made to be deliberately difficult to use.
RingGo and the councils that use
them have designed the App to be this way.
When you first try to use this App,
you may very likely find it impossible
to register.
You may very well give up trying but
as you are already parked, they know
you may be very likely not to move on.
They can then legally give you a ticket
Utterly disgusting but that's what it has come to in the UK”
