“Absolutely appalling treatment of someone who was disabled and struggling with their very complex system. In the end I got assistance from someone outside who was familiar with how to manage the parking. This is absolutely unacceptable and councils with a commitment to diversity should not be using this supplier. This supplier should be making payment easy for those who do not use complex apps on their phone. This organisation needs to make major changes and quickly, however they seem completely intransigent.”
“Terrible. Voice commands are not recognized even when repeated very clearly. Cannot register to use the app with a foreign phone. They do not support it. Can use coins, but £1,50 for 15 minutes. It's 2025. Who is still carrying all these coins around anymore. Kiosks should accept tap credit cards. Terrible system in Glasgow. Impossible to park on streets.”
“RingGo has been made to be deliberately difficult to use.
RingGo and the councils that use
them have designed the App to be this way.
When you first try to use this App,
you may very likely find it impossible
to register.
You may very well give up trying but
as you are already parked, they know
you may be very likely not to move on.
They can then legally give you a ticket
Utterly disgusting but that's what it has come to in the UK”
“Ringgo has numerous customer service issue which need to be address immediately including the new user registration process and the phone payment process. Failure to address these issues subjects potential users to parking penalties/fines/tickets or they just can't park in the Ringgo territories. For example, on a recent trip to the U.K.:
I attempted multiple times to register for the RingGo app however it did not accept my U.S. mobile phone number even though I tried all possible ways (without country code, with +1, with 01, with 001, every possible combination). This apparently is a longstanding and well documented problem with RingGo.
I also attempted to use their phone number service (including the help number xxxx-0010) at least 10 times. When asked for the car's make (using only 1 word) it would not accept my answer of "Mercedes", or my one word answer on color "Black". This is also seems to be longstanding and well documented problem with RingGo.
I strongly urge RingGo to fix this problems.”
“I think Ringo and councils are scamming drivers and it should be illegal.
Parking is advertised as 3.70 per hour or 0.61p per 10mins. I was charged 3.40 for 45mins after various charges. This is not right. With no parking meter nearby, do I have a choice but to use the app. Did I ask for sis txts or the convenience? Give drivers a choice instead of unfair charges.”
“If you are thinking about using this company just read the reviews. Absolutely appalling, non existent customer service, unable to speak to a person (obviously deliberate), a totally utterly useless help bot. AVOID AVOID AVOID.”
“Ring go have a poor to a non-existent customer service and deliberately make it difficult to clarify situations when a permit was purchased in error.
How can it be that no-one is available to clear up issues- this very poor service which the council outsourced the parking to.”
“I was visiting my sister in hospital. I returned to the car park to pay for my parking to find that the machine was faulty. There was a sign to say that I had to go home and make my payment by phone or App . ( What a cheek I wanted to pay by cash .)
After 15 mins on the phone I was a advised I need a location code .
I am now trying to download the app which took 20 mins . Then I had to re-enter my details . What an absolute waste of my time .”
“The Ringo app is stealing. I put 15 minutes and I only got 5. I put another 15 minutes just to make sure, and wallah! Another 5 minutes. People, be careful with this app, you might get a parking ticket while using it.”
“We were charged £11 for parking for just over 3 hours and when the deduction went through to our bank it was £15.60. Impossible to contact Ringo to complain and get a refund. I have resisted downloading the app for so long but needed it when we were on holiday last week. I used it again yesterday as the card payments were not being accepted in the car park but never again will I use this app. Bunch of cowboys.”
“Beyond appalling! The worst managed company on the planet. Customer service is atrocious and beyond rude. They just hang up if you have the audacity to complaint. Nothing works, from the chatbot to the app. I could go on but I’m exhausted trying to deal with this despicable business.”
“Don’t know what everyone is whining about. Just renewed my Annual Season ticket and it only involved 7 password changes, maybe 11 log ons, 4 changes of registered card, plenty of frustrated swearing and it only took 1 hour and 58 minutes - perhaps I was just lucky that my details were exactly the same as last year.
Happy New Year”
