Yell.com Reviews

Name: Yell.com
Rating: 1.22

1.2 Rating 556 Reviews

5 %

of reviewers recommend Yell.com

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1.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 14th October 2024

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got scammed by Yell.com after spending 420 GBP per month on PPC advertising campaign. I was enticed into spending my hard earned cash with them to promote our website at 3signs.co.uk - a niche site selling health and safety signs & stickers, after month 1 I raised my concerns - they did not listen to what we were selling then created wasteful ads on the wrong keywords that were irrelevant to what we sold. After my initial complaint, they rebuilt the campaign - taking a further 2 more weeks. They enabled call logging using a special number - but yet to receive my first call. Their stats are reporting 11k impressions and 160 clicks to my site over two months, but no sales conversions yet :( Very disappointing as my own Google PPC campaign with a 100GBP monthly spend generated more sales and clicks. Requested a full refund and cancelled the direct debit, if this is not received so I'll be invoicing them for this shocking ordeal. AVOID them at all cost if you have a niche website, they suggested a retargeting campaign after the third or fourth complaint, still waiting to see the results on this. They are very slow to respond to my enquiries, the sales rep Nicky Morgan pulled out of my scheduled meetings. In fact, we've never met again since I first signed up three months ago now. Thing again before wasting your money with Yell.com!”

Helpful Report

Posted 5 years ago

“I had a positive experience with Yell's reputation manager last year with my listing as a therapist. As a result I decided to use the service for another aspect of my work which is a clinic from which myself (as owner and manager) a number of independent therapists work. From the outset the process went wrong, with ownership of our listing attributed to first one of our therapists and then to another, with their details being used on our reputation dashboard and therefore being distributed across the web via the listing affiliates Yell engage with. To my surprise as well the system was powerful enough to change our Google My Business listing, changing our business name and even the photograph it contained to that of one of our therapists. That was a huge shock to be given how carefully I'd managed it. I brought this to Yell's attention immediately and expected the issue was easily resolved, unfortunately for reasons its hard to fathom it was impossible to put right. Responsibility for the issue was handed to different people in Yell over a period of a few weeks with the promise each time that the issue was understood and that within a few days would be resolved. Each time it was impossible to get the information correct and so a as a result a very powerful system that is meant to ensure that information across the web for your business is cohesive, was in fact misrepresenting our business information. It appeared that as a result of therapists having their own Yell listings citing our business address,that this was enough to have them attributed as owners of our business listing, despite it being made clear on taking on the service that sole ownership of the clinic business is ours alone. After several months of dead ends and broken promises to resolve the issue I had not choice but to cancel the Yell reputation manager service. Unfortunately this has not been the end of the issue. I wanted to keep the simple Yell online directory listing. I asked that the telephone number be corrected to reflect our correct landline number, and not the mobile number that was being used, a number that I had never provided Yell despite them insisting I must have, but which they had taken from one of our therapists and allocated to our business by mistake. I have a email trail dating back to November 2018 in which I have repeatedly asked for this to be put right, and repeatedly I've been told it will be resolved shortly. It never was and I got to the point several weeks ago that I asked that Yell to simply cancel and remove the listing altogether. as after several months of trying the telephone number remained incorrect and I could see no other solution. I thought this would be easy enough. To my amazement despite several calls and emails the listing is still live and it appears that whatever I do, whoever I speak to by phone or via email, Yell seem unable to put this right. I have chased this on numerous occasions over the last few weeks. Given that the whole premise of their service is to enhance a businesses visibility and ensure cohesion of information across the web, an essential way to ensure Google see your business favourably, then I find it extraordinary that when they've so obviously failed in this service that they should not be able to put it right in a matter of days. If it were not for the fact that I saw measurable falls in our website traffic coinciding with the errors I saw being made, then it would have felt that I was involved in some bizarre comedy sketch in which I was the focus of the prank. Sadly its been far more stressful than that. i would urge you to think very carefully before engaging Yell. Although I can state that each person I've spoken to has been lovely, which is why it took me so long before finally cancelling the reputation manager service as I trusted their statements that it was just about to be resolved, unfortunately the sum of the parts, at least for me, has been wholly dysfunctional. I've recently got to a point whereby the last representative I've been communicating with is virtually impossible to reach, and I simply feel that my issue is being ignored. It will be interesting to see if this review will prompt any meaningful action, or simply further apologies and empty promises.”

Helpful Report

Posted 5 years ago

“Beware Yell reviews. Because subscribers/retailers pay fees to advertise, Yell protects them against unfavourable reviews. If the subscriber/retailer objects to any unfavourable review, Yell will remove such review to protect the retailer and so secure their account. In short, if a retailer has nothing but rave reviews then you know something is not quite what it seems. Don’t always believe what you read.”

Helpful Report

Posted 5 years ago

“YOU CHARGE ME MORE THEN WHAT WE DEAL”

Helpful Report

Posted 5 years ago

“My advice DO NOT sign up with Yell! They do NOT deliver on their promises! I was sold a Premium Package with personalised website build ... instead was given to browse through their mock up list - which are as plain as it can get! There was NO expert input - even the logo they created does not imply any effort was spent! AND the fact that they commit you immediately to annual package with NO cancellation policy already indicates lack of reputation! I was promised my site would be live within 2 weeks - 7 weeks later it went live WITH ERRORS!! Seriously spare yourself time and resources and do make sure you do research before signing up ...especially with yell!”

Helpful Report

Posted 5 years ago

“i habe set up a listing but have paid for the start up packages and web page and sent over all details and pics ect for everything and there is no web page and the ad is as i set myself. what am i paying for???”

Helpful Report

Posted 5 years ago

“Bad experience doesn't cover it, this company are incompetent, money grabbing and rude. I listed my business address as I had no choice for the bank and it has been a nightmare 3 weeks ever since. Made 4 phonecalls, sent 2 emails and even tried Twitter contact and the address is still incorrect. You get completely ignored. I did look into advertising with Yell before I had all of these issues, when the sales guy spoke to me (after hounding me for a week) and I said I needed help changing the address before I would advertise he put the phone down on me, that pretty much sums up Yell.com from what I hear elsewhere aswell. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“Stay away”

Helpful Report

Posted 5 years ago

“Kevin Kenny from Bath area as a salesman good for yell no good for any customer. after cells from yell is appalling Stay away.”

Helpful Report

Posted 5 years ago

“Yell representative (John) made various promised to sell our business their 'Google Ads Management' service. Prior to signing with Yell, we were contacted weekly by their representatives, who guaranteed our business would increase. We invested a lot of money with them over a six month period and experienced zero return. We were verbally promised that we could 'opt out at any time'. We are now getting solicitors letters on behalf of Yell citing notice period was required. I have made numerous phone calls and emails to the representatives who plagued me before we signed to them, and none of them will return any of my emails or phone calls. Absolutely disgraceful.”

Helpful Report

Posted 5 years ago

“I have dealt with Yell on behalf of a number of small businesses and in every case they have mis-sold and stretched the truth to get small businesses to part with a lot of money for hardly any return. Pushy sales people who talk absolute nonsense about Google and how they can help. Yell take advantage of many small businesses lack of knowledge of digital marketing to take money they can't afford to lose. Don't touch with a bargepole.”

Helpful Report

Posted 5 years ago

“Never never let a Yell sales rep into your home, they are sleazy liars. I agreed to meet up with a reputation rep back in November at my home. He was not helpful at all in terms of the display ad he wanted me to put up. It took him 5 minutes to build the ad, then got into the financial part of the process. This is where it gets to the scam. I told him that I was only willing to take it up for a month as I had previous experiences with Facebook ads and Google, that weren't really producing. He tried to get me to pay £300 a month, where I told told him no chance in that happening, I will try £150 a month instead on a rolling contract. He agreed and took my card details. Once getting the details he was off saying he had to get to another appointment. The ad was a complete and utter waste of time, they say the ad had produced 216 clicks, it had not whatsoever, not through the display ad anyway. Google analytics told me this. 3 months later, I get a debt collection agency letter from Moorcroft saying I owe Yell in excess of £1000. I phoned Moorcroft as to why it was so much, they said that I had entered a contract with Yell of 6 months. NO I damn didn't. I then took steps in making a complaint against the sales rep. The only thing I did was sign for the direct debit on a rolling contract, so what I thought it was. The guy I spoke with dismissed my complaint as I had phoned in January to question the validity of the ad, which in his words made the contract even more valid. I told him to send the agreement, he did, with the title headlined on the agreement “Display - Month rolling contract” then in a very fine print “minimum 6 month contract”. In my eyes this Is a misinterpretation and a massive legal mistake. Which also proves that the “lovely” salesman was a con artist, and signed me up to a 6 month contract without my consent or knowledge. See you in court”

Helpful Report

Posted 5 years ago

“The are professionals only how to take your money and the don't do nothing special. They charge me a contact for 1 year and from the first month the service was bad very bad. Please believe me and be careful people. Very bad experience a madness for your company.”

Helpful Report

Posted 5 years ago

“Website written in India, PPC written in India, Customer Services in India and told if I left a five star review of Trustpilot the person I talked to would get £10. Disgrace, plus can not cancel”

Helpful Report

Posted 5 years ago

“I have given notice to terminate a contract with Yell. I have sent numerous emails but they don't reply. I have phoned them several times and they said someone would contact me but they haven't done. It just looks like a tactic to extend the contract. They are wasting my time and I'm annoyed by it.”

Helpful Report

Posted 5 years ago

“Thank you for the message. As discussed, I accept the offer without prejudice. I reserve the right to seek legal advice with a view to obtaining additional compensation based on the issues we have discussed. These including: Failure to change campaign targeting as agreed with account manager at outset. Failure to deliver on increased enquiries as sold to me because of Yells’s partnership with Google. Failure of web site to deliver an acceptable level of enquiries (23 total, despite total budget expenditure each month. Average cost of £125.22 per). No evidence of organic search results. Web site clearly not optimised. Please escalate as requested. Please provide a copy of the associated HTML and files so I may seek an opinion on the ability of the web site to generate traffic organically. Please can you tell me the date you have on record on which I reported incorrect contact details in my campaign. Kind regards, Steve Boorman”

Helpful Report

Posted 5 years ago

“Do Not Waste Your Money. This is what has happened to my business. Dear *** As part of the general disclosure, please can you send me all details associated with my Ad Words campaign. Please include Ad Groups, phrases, key words etc. I note your advice that Yell is not regulated by an ombudsman, and that Yell do not have a complaints escalation procedure. It is a shame that after many years of association, and that for a micro business such as mine, a great deal of expenditure, that Yell take no responsibility for the failure of my campaign. The web site failed to deliver. Cancellation was not an option owing to 12 month contract. It is a fact that cannot be disputed that my enquiry rates dried up after the launch of the Yell web site. It is my view that I have been poorly advised, left unmanaged (I have no idea who took on my account). I was not offered an annual review in December, and have wasted in excess of £4000.00 Kind regards, Steve”

Helpful Report

Posted 5 years ago

“if there was a ZERO score, I would give that to Yell.com. This is the worst service I have ever experienced in all my life. Don't get me wrong, the sales team are excellent at what they do. Unfortunately there has been no service provided to me following taking my money. And they won't even speak to you if you're dissatisfied. I would highly recommend NOT using them and be satisfied with their free listing. Appalling!”

Helpful Report

Posted 5 years ago

“Yell.com is actively trying to destroy my excellent reputation by letting some one that has had no dealings with my company leave a anonymous fake review . They refuse to remove it and refuse to tell me who left it . I know 100 0/0 this is a fake review by the accusations made . If there was a no star option I would have left it . Do not join yell reviews unless you want your reputation damaged . As this is a genuine review I have no problem leaving my name . Lee lgm”

Helpful Report

Posted 5 years ago

“THERES NO COOL OFF YOU CAN'T CANCEL THE CONTRACT WITH OUT PAYING 80% OF THE FULL SUM!!!! (12MONTHS) IF THEY CALL HANG UP PLEASE AVOID YELL!! JUST READ REVIEWS! THEY WILL NOT HELP YOUR SMALL BUSINESS THEY WILL DESTROY IT! I WAS LUCKY IT COST ME £230.40 TO PAY TO CANCEL THE CONTRACT .. PUT IT DOWN TO A BUSINESS LESSON ... SOME PEOPLE PAY £100S EVEN £1000S A MONTH”

Helpful Report

Posted 5 years ago

Yell.com is rated 1.2 based on 556 reviews