Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,075 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,075 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 15th February 2025

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been sent an email saying your parcel is out for delivery and given a time. 3 days later and still waiting for my parcel. Don't waste your time trying to get hold of someone from Yodel to answer any questions. I was charged £5 for this service and still have no clue if I will get my order.”

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Posted 2 months ago

“Waiting for a Yodel delivery. They have taken 9 days, so far, and still no delivery date given. Why would anyone bother with them?”

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Posted 2 months ago

“No one is answering the live chat for over a hour the telephone is useless I called three times to be told there closed which is at 930 am 12:30 pm 330 pm they said they left a card no card has been found and I’m still without my children’s Christmas presents !”

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Posted 2 months ago

“Only get a two hour slot on the day. Was out at an appointment. Driver rang, no one in. No alternative time. Parcels gone back to warehouse. Notification on the day with no alternative is not good enough. Ended up going over the same details with the driver for half an hour. No resolution. Neighbours refuse to accept cos did once and i wasnt notified where it was. Got parcel aweek later delivered by neighbour. Stop making excuses and sort yourselves out. Useless”

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Posted 2 months ago

“Promised to deliver on Friday, didn't arrive, promised to deliver on Saturday, didn't arrive! Got an email just before 9.00pm saying they delivered it at 4.12pm. Don't know where they left it but certainly not at my address. No hope of me ever getting it now, utterly useless delivery drivers.”

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Posted 2 months ago

“We had a delivery of wine yesterday. Live on a farm. The driver left the wine in a field half a mile away from the house. Did not attempt to check if we were in. We were. Weather so bad the bottles blew all over the place when we eventually found them. Madness. No common sense at all.”

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Posted 2 months ago

“The company did not deliver my bike. This company is a SCAM! Disgusting customer service. No human to speak to,. This company deserves to go out of business!”

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Posted 2 months ago

“Completely and utterly useless! I have been waiting for my Amazon delivery since 27th of November, which is the last date Amazon told me it would be delivered. Their Live Chat is pointless, as is their App. I even arranged, via the App, for a specific delivery date, but you guessed it……..they missed!!!!!! Yodel have had my package since the 25th of November (13 days) and blame the Christmas Period for their delays…….but no doubt they are still accepting deliveries at their facilities even though they are unwilling to deliver them!”

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Posted 2 months ago

“Wrong goods delivered”

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Posted 2 months ago

“They couldn't find their bum with a mirror. I wouldn't use them to deliver a joke.”

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Posted 2 months ago

“Yodel does not deliver promises. It does not deliver anything. My ourxhase was posted to me and arrived with Yodel on 29th November. The tracking has not been updated since then. This parcel is time sensitive and needed within the next two days. I have tried Livechat multiple times and been given no response. I emailed Yodel and received a useless automated response. Never use this company.”

Helpful Report

Posted 2 months ago

“Got message eventually advising parcel delivery on 6th December, order placed 26th Nov and was advised was with Yodel 4 days later. Parcel not delivered yesterday and same update saying at depot and waiting to dispatch. Have tried on numerous occasions this week to use their chat function but no-one answering. Absolutely appalling service.”

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Posted 2 months ago

“I keep getting announcements that they’re going to deliver my package but still nothing for over a week. Absolutely disgusting service and how they are still in business is beyond my comprehension. “Live Chat”, is non existent. Hope I never have to use this pathetic company again!”

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Posted 2 months ago

“Shocking service - waiting on 4 chairs bought on amazon - now on day 3 of waiting in as amazon delivery dates have passed as have Yodel dates no delivery info available on Yodel. Spoken to web chat twice & none the wiser. Really upset / disappointed - will not be recommending or using again”

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Posted 2 months ago

“Worse company ever! Another parcel not delivered. Can’t get anyone at Yodel to pick up my query on their chat line. Don’t bother with trying to call them, that’s a waste of time. Arranged to have it delivered today, no text from them, can’t speak to anyone on the phone and their web-based chat line is useless. Waited in all day AGAIN for a parcel which I especially arranged with Yodel to be delivered today. Please DON’T use this company.”

Helpful Report

Posted 2 months ago

“Placed an order on 23rd of November and was given between 26-28th for delivery. 3rd of December, almost a week late, only one parcel delivered. Both were coming from the same place, in transit together, to be delivered on the same date and time. Driver stated he handed the parcel to me, which he didn't, it was left outside of my mt front door but you can clearly see only one of the items have been left. I spoke to someone at yodel on the night of the delivery who said she couldn't locate the parcel and will ask for bags searches to be done and they would have an update within a few hours. Next evening, no update so held on chat and eventually someone answered and they couldn't give me an answer either. Told me to wait and they would have an update within a few hours. 2 days later, still no update! This was a gift for my autistic daughter and now I'm left out of pocket, no update, nobody able to tell me where my parcel is or if I'll ever receive it. Absolutely disgusting company!! Live chat takes ages for anyone to answer, which is pointless anyway because they aren't any help. Was kept on the phone for over an hour, no further forward! Ridiculous that this company is even still delivering parcels!!”

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Posted 2 months ago

“The tracking shows Yodel had received the item 7 days ago and I am still waiting for delivery. The live chat is useless, as no one answers. Boycott this company until they are able to deliver on time”

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Posted 2 months ago

“Horrific service no answer on chat or phone my parcel has still not arrived after paying an extortionate amount for delivery”

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Posted 2 months ago

“Yodel have tried to deliver my parcel on 5 occasions, but courier consistently went to an incorrect address. On one occasion I even had the courier contact me by phone at which point I verbally and by text gave him very detailed directions to my house which he ignored. I then asked him to take the parcel to my local parcel shop which he said he would, then didn’t. I was then told I’d have no choice but to collect from depot over an hour away, but this would be a wasted journey since all the calling cards would have been left at incorrect address, and anyway it is unfair to expect me to go out of my way to collect this, since it’s their failure to deliver correctly or follow my requests that meant it wasn’t simply left in my safeplace or local parcel shop. The “CEO complaints” service took a month in “investigating” this for me but usually just asked more information which I’d already provided, which then gave them another 48 hours (often longer) before their next reply. Then they just copy and paste standard replies that don’t address the real issue, or parrot what I can already see from the tracking info myself. I asked the agent I spoke to again and again for the parcel to be sent out again, instructing courier on the correct address (what3words code and detailed directions have been provided in the app from the start so have been available to them all along). This has dragged on for a month and now the parcel has been returned to the sender in China and they’re telling me to ask them for a refund - claiming this has “resolved” my issue. Truly laughable but infuriating at the same time. Don’t bother with the live chat (they are a call centre in India that just copy and paste irrelevant responses) and the phone number on the Yodel website under their big headline of “talk to a human” is even more of a joke as I’ve tried every single option and not a single thing you do puts you through to a live agent. Yodel should be ASHAMED for treating their customers in this way. From now on I will request before every single one of my online purchases that Yodel is NOT used for delivery, and will certainly never post anything with them myself as they are a bunch of incompetents.”

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Posted 2 months ago

“I'm a OAP and was trying to sort out my parcel to be delivered to a friend. I was on your chat for 1h 20 trying to sort it out and was cut off for no reason”

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Posted 2 months ago

Yodel is rated 1.1 based on 6,075 reviews