YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 487 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

Questions

Metrics

1.5

Based on 487 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

02030957000

Write Your review

Tell us how YOPA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful attitude from the estate agent. Didn’t confirm a change of viewing appointment, couldn’t make it and thought it was for a different date. Agent text me saying “would have been nice before I turned up” and text saying “sorry having a bad day”. Didn’t realise I was a target for a bad day from a clearly very unprofessional agent. Won’t be using them ever again. Awful behaviour.”

Helpful Report

Posted 5 years ago

“I have just cancelled my contract with yopa, wish I had never entrusted them with selling my house in the first place. The initial photographs were terrible, my grandson who is 12 could have done better, had to complain to get them changed, No description of any rooms, just the sizes in metres. No photograph of the front of house. Took 3 days for an answer .Left completely on my own , no contact at all from so called agent, then when I asked him about multi agency he didn’t have a clue and gave me the wrong information completely. Have learned a very expensive lesson, stay away from yopa at any cost. Am now with a high street agent and what a difference already . Yopa take your money then don’t give a dam about you , absolute rubbish , should be banned from trading .”

Helpful Report

Posted 5 years ago

“Absolutely rubbish! Tried emailing and texting to purchase a property, no reply!!!! Do not recommend at all! Steer well clear!”

Helpful Report

Posted 5 years ago

“Yopa is hauling me through a tortuous, insulting and exhausting complaints procedure despite having a copy of the buyer stating she made an offer on a 2nd property because my agent did not contact her and went incommunicado. They are doing this in full knowledge that I have recently recovered from a life-threatening illness. I will keep documenting what is happening to me.”

Helpful Report

Posted 5 years ago

“Rubbish agent, website rubbish. Pocket call from agent after midnight in middle of a domestic presumably with his wife and son. Don't notify us of a revised bid which caused undue stress 2 days before completion. Would never use again or recommend”

Helpful Report

Posted 5 years ago

“I have lost a cash sale due to the agent simply deciding not to respond to the buyer or myself without notice or communication. They just stopped responding. I had to escalate twice to get a response from their head office. The administration support team are junior and inexperienced. I am now going to have to fight for a refund. DO NOT TOUCH THIS COMPANY. LESS THAN ONE STAR.”

Helpful Report

Posted 5 years ago

“Really poor customer service! The agent I was using left and no one seems to know where my keys are. I have rang and been told I would get a call back but have not. Also I have emailed and had no response. Absolute shambles of a company! I have even emailed the complaints department and had no response!”

Helpful Report

Posted 5 years ago

“Asked for a viewing on a property at short notice, turned up to find 9 other couples standing outside the house!! Asked the agent what was going on, he said that it seemed more logical to get everyone in at The same rime. Hmmm... yeah.... stirring up competition more like. Submitted our bid of asking price - offer accepted. Phone call from local agent two minutes later saying larger bid had come in and ours was being rejected for the larger bid. After telling me he didn’t “do bidding wars” he then whipped myself and the other buyer in to such a frenzy with bids that we lost the house which eventually went for £20k over asking!!! Gazumped, upset and a little traumatised. Will not be viewing any YOPA properties again.”

Helpful Report

Posted 5 years ago

“AWFUL AWFUL AWFUL. Management do not respect their employees... ask your 'local property expert' how happy they really are.. Purplebricks have a far superior service! Yopa are extremely disappointing and wont last long.”

Helpful Report

Posted 5 years ago

“Recently tried to view a property with Yopa, it was all confirmed but the agent didn't bother turning up to the viewing. I waiting twenty minutes before calling their helpline to be told that the property had been sold!!! A phone call would have been nice to save a lot of wasted time. Would not market my property with them based on this.”

Helpful Report

Posted 5 years ago

“What a absolute shambles,told us a price for our property, soon as it was listed the guy left, we got another agent called Serena, Week after week insisted on dropping the cost 10k Got us down 30k over the next 2 month,still no sale,no feedback from anyone from yopa on how the property was from viewers, After another couple of weeks she went dark,no contact no viewings nothing,we got suspicious so we put in a dummy email to view the property and guess what, no reply, and we tried again. No reply from yopa,I called and asked why this was and the lady on the phone said there was no one in the area to take viewings on the property. So literly they were ignoring people because there staff had left, Not just that some random had our house key who I had never met,no contact to who had the key or why. Asked for a refund as the experience was a shambles, and there response was.... We are a business! We can refund you half the viewing fees.thats all. £150.00 was refunded. We didn’t get our key back unitl 3 times of ringing them 3mo th after it was took of the market. Shocking service,take your money and run.have no get up and go to sell the house as all there agents are local self employed idiots. We literally paid £830.00 for some idiots to mess us around. Don’t bother with yopa.”

Helpful Report

Posted 5 years ago

“As a buyer I have never known such a poor service. I have been trying to view a property for two weeks and nobody has got back to me. The website gives you the option to select a time and date and then nothing. When I finally managed to speak to an operator he sounded as though he couldn’t care less. I am so thankful I didn’t use them to sell my house.”

Helpful Report

Posted 5 years ago

“Stay away from yopa very poor agent! viewings set up that bever happened clearly to make it look like there was interest pretty sure if we hadn't complained Mickey mouse would have requested a viewing! Although It did actually look like he had taken the photographs!! When we did get viewers the agent failed to turn up at the house to show them round. Prospective buyers couldn't get to view as the agent had a life that was way more Important than selling my property! Went to resolution who got areas managers involved who promised they would make sure the agent did his job - this possibly lasted for a week or fortnightly maximum when he went back commando on then! Yopa couldn't change the agent as they had no others - they clearly struggle to find Del boys in the area which is somewhat of a reassurance for those selling through other agents - and well done to you for not listening to the narrow boy hype we did! So ten months on and it's not even frustrating anymore yopa are what they are - which is clearly something I wouldn't recommend to anyone The old saying stick to what you know go with the high street agent not the Arthur Daley's of this world!”

Helpful Report

Posted 5 years ago

“Have been on the market 7 weeks now, still not a single viewing. Yopa advised a sale price far in excess of what is realistic to gain our business. I have been emailing and texting the agent and head office support to see how we can get some viewngs and asking for their advice but they either don't respond at all or send you a replying stating how many years experience they have as an estate agent but still no advice at all on how to get some viewings and how they plan to market the property, we asked them to significantly reduce the price ourselves 3 weeks ago to something realistic but still no views, very poor service, very little knowledge about the marketing of houses and how to sell them, don't fall for the slick marketing all they do is advertise it on Rightmove and a couple of other sites and then forget about you! I'd advise a real agent if you want to sell your property!”

Helpful Report

Posted 5 years ago

“Booked a valuation & simply didn’t show up. Over an hour later I receive a text that it was cancelled as I’m not selling my property! Joke”

Helpful Report

Posted 5 years ago

“Disgusted by customer service the for sale sign which was erected blew down & damaged my sons car,YOPA blamed a third party who put the sign up.Neither side will take responsibility,grow a pair YOPA he signed a contract with you not a third party ?”

Helpful Report

Posted 5 years ago

“Absolute disgusting service,a for sale board fell down damaged a car then YOPA blamed a third party for putting the board up ! Had nothing but trouble I would never recommend them”

Helpful Report

Posted 5 years ago

“Similar complaint to 'Anonymous' 1 week ago. I am a cash buyer looking for buy to let property, called YOPA call centre to arrange a viewing, set a time and date and I was told a local agent would be in touch. Got login details to YOPA hub and could see the agent who had been appointed. Heard nothing at all after that, eventually the evening before the viewing I sent the agent a message on the hub, asking if viewing was still on, got a reply saying they were trying to contact the tenant to arrange viewing. Sent another message on the morning of the viewing to see if it was still going ahead, got a message back from the agent saying still not arranged but it might be better if I contact the seller direct as they might be more proactive in organising a viewing.......what is the agent for?? No shocks the viewing did not happen and no message to cancel it. I feel sorry for any vendor trying to sell a property via this online, useless company, you cannot get customer service from a company that farms out their work to anonymous agents who i doubt they have ever met.”

Helpful Report

Posted 5 years ago

“Yopa hire a third party called agency express to put up their for sale boards. One of these boards fell on to my car after not being erected properly, causing two thousand pounds worth of damage. This was even captured on cctv. However YOPA accepted no responsibility neither did Agency express despite this board being erected on five separate occasions due to it falling back down. YOPA just explained how in their terms and conditions it states how they are not liable for any damage caused by a third party. This issue has been on going for four months and not once did YOPA assist in any way they just gave me a phone number for agency express instead. I hired YOPA to sell my house not agency express, however I have now been left with the damage and a voicemail from a senior complaints representitive explaining how YOPA are not liable for damage caused by Agency express. Terrible customer service!”

Helpful Report

Posted 5 years ago

“I am a cash buyer. Wanted to view a property and had to request date and time online. Received a generated email saying the representative would be in touch... didn't hear anything until a week after the date requested (2 weeks in total) and then just an email stating 'the representative has declined your request'. No explanation, no request to rearrange. Disgusting way to run a business. Feel sorry for the vendors as they have lost a potential sale with no chain. Had the same with another online estate agent. Their fee may be less than a traditional EA but you know what they say about paying peanuts.....”

Helpful Report

Posted 5 years ago

YOPA is rated 1.5 based on 487 reviews