YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 505 Reviews

12 %

of reviewers recommend YOPA

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1.5

Based on 505 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong? is the question above when you click on one star... How about EVERYTHING?! I have to write this review to balance out the 5-star review I posted right at the beginning of this sorry fiasco, which was based on the agent assigned at the start, who was excellent. Soon afterwards, he left suddenly and we were assigned a new agent - and that's when everything began to fall apart. The new agent - Neill - never made contact, never answered any messages on the hub, never even viewed our property even though we had paid for the viewings package - in fact, the one time he did respond to a message on the hub was to ask me to text him instead! Viewings (as few and far between as they were) were being confirmed by the agent but not communicated to me, I had to conduct my own viewings because Neill was doing his own caseload plus the caseload of the first agent who left, so he didn't actually have time to do any viewings at all! I requested a refund of the £300 for the viewings package, which I did eventually get, but I still wasn't happy, because when I contacted my named person at Yopa to reduce our property so that it would appear on the newly-reduced listings, she neglected to tell us that there was a 2% threshold for this, so our property did NOT appear on these lists and when I called to ask why, she then told me there was a 2% threshold and my only option now was to reduce it by at least 2% of the NEWLY REDUCED price I'd already changed it to! When I made a complaint about this, I was offered a further refund of £150 as a 'sorry' - but this error (or deliberate ploy?) of theirs could possibly have cost us a sale. I honestly think they don't give a damn what price your property sells for, as long as they get their money and get it off their hands. We are now going with a high street agent, who will charge commission, but will actively market our property, including carrying out the viewings and communicating with us. I only wish we'd just done this from the beginning. My advice is - don't try and save yourself money by going with Yopa or any other online, fixed-fee agency - you won't save money if they're prepared to let your property sell for any old price! Find a high street agent that only charges 1% (there are quite a few of them) - paying 1% of a decent price for your property will still leave you with more money than paying a smaller fixed fee to an agency that is happy to sell your property for peanuts. DON'T USE YOPA!!! It's just a pity there isn't a NO STARS option!”

Helpful Report

Posted 5 years ago

“Yopa are cheap but as they say you get what you pay for! The agent was quite unreliable and really didn't seemed interested in doing his job properly. Just wanted to reduce the price (after only a month or so) and soon as an offer came in (which was ridiculously low) started with the usual "I strongly recommend you accept this offer". Plus a few other problems - he lost the house keys, turned up to an appointment - I saw him park outside - then just disappeared so I had to do the viewing myself. Communication was ridiculously slow - the buyer sent a survey with queries and I only got to see it nearly 3 weeks afterwards (after I had contacted Yopa). And after that got no reply from them at all. The fact that they simply don't bother answering emails, or doing any thing to help and they are very difficult to phone gives you the feeling that they don't care about the sales process in the slightest - you know this when even the buyer starts saying "but shouldn't the estate agent be handling this". Yes, of course they should but they don't!!! Sorry but I have to say I am extremely unsatisfied with the level of customer service here. Yes you could potentially save yourself a £1000 compared to a traditional high street estate agent. But then again you could end up £20k out of pocket from being pushed into accepting a bad offer. Either way you will find the customer service poor and frustrating! You will also have to do a lot of the house selling yourself!”

Helpful Report

Posted 5 years ago

“Conned into leaving our house insecure The agent asked us to leave a door key and go out so she could show people round and get a feel for the potential buyer. This appointment was never put on the YOPA hub. The agent later told us the potential buyer was put off by loud music from next door but when we watched the cctv to find out what kind of buyer/family they were - we found only 1 person came, let themselves in and searched our house and fridge (never included in the sale!), switched the light on and left in on for approx 10 minutes at 11:30 am!!! She later left and took the key with her - this was well over 24 hrs ago and we still do not have it back, and have no idea who this woman was! YOPA were originally disturbed by this but the agent reckoned this was an "assistant viewer" which YOPA had no idea about! Later - YOPA decided this as all fine and could have our money back for the agents fees as were within the 14 day period, and not because there was anything wrong!!! The police are involved as an unknown person is running round with our door key and we are having to keep keys in the locks inside all the time and get the locks changed tomorrow (Monday). We have a crime number from the police but YOPA still believe all is satisfactory. 1 - nothing ever came up on the hub regarding more viewings today (Sunday 12 May) - but there were meant to be 2 more today!! 2 - agent implied she came and viewer not interested 3 - We had paid £300 for accompanied viewings 4 - she abused our trust by not advising us anyone else would be coming and giving a stranger free access to our house and then lying about the "viewer" 5 - YOPA reckon the viewer was put off previously by loud music from the property next door and therefore this unknown woman had no business even attending our house, and the agent should should have informed us, instead of advising that she was waiting for website feedback! 6 - when we complained to YOPA - even though the police are involved - YOPA do not believe there is anything wrong with this situation! We have CCTV and multiple texts to back this up, so clearly if you do not have CCTV - you ave no idea at all who is walking about your house! Added 13 May 2019 - key missing since 11.30 Saturday (2 days ago) - we took the house off the market with YOPA on Saturday but we have STILL not had the key back!! Today the area director Chris called me and advised that the proposed viewer had called the agent on Saturday am and advised that she could not make it as she was called in to work at short notice, however the same agent is the one who text me Saturday afternoon to say that the viewer was put off by loud music from next door!!! (This text was approx 4 hrs after the "viewing") The viewer was clever to give feedback to a viewing they never attended and yet YOPA showed there was 1 completed viewing! How can it be complete if the viewer never turned up? Either this was the unaccompanied viewer and were lied to about who she was, or it was an assistant no-one at YOPA knew existed and the agent lied to us about feedback!! YOPA have clearly inaccurately recorded their stats as they show a complete viewing when no-one even turned up!! (Or did they??) Anyone out there make any sense of this? I can't!! The worst part is that the area director said this is standard practice and they will NOT pay for our locks to be changed!! They still have our key over 48 hrs after our house came off the market and there i no sign of the returning it!! The area manager was rude and told me he wasn't going to argue with me - this is because he wanted me to say - oh, ok, don't worry, lie, cheat, allow strangers into my house and it's fine, thank you! We are continuing working with the police, and are also in dialogue with Property Ombudsman as YOPA still have not refunded our money!!!!!”

Helpful Report

Posted 5 years ago

“Worst company ever! Bad customer service, no feedback for weeks after giving them my house to sell. Constantly changing agents. This is the most unserious estate agents ever! Time waisters”

Helpful Report

Posted 5 years ago

“Worst company ever. Lost my keys, agent disappeared and no one to replace them and staff in the office didnt do anything to rectify and they still made me pay the full price on the finance agreement even though I never recieved any service. Absolute joke.”

Helpful Report

Posted 5 years ago

“First I emailed about a property.. heard nothing so after time I phoned & made appointment to view .. even given name of person meeting me. So, I arrive at the property & phone Yopa to see where this person is..& guess what?? Apparently I should have waited for confirmation of apt & no one came!! what a wasted journey. I did receive some pathetic story why I'd heard nothing from original email but having since booked apt by phone any normal business would do everything to get a sale.. never again!!”

Helpful Report

Posted 5 years ago

“Will never consider using Yopa to buy or sell ever. Their agent, Lauren, was extremely rude at every opportunity, belittling me and being short via email and on the phone. She was interested in her commission and nothing else - pretty understandable, but being polite wouldn't have cost her anything. Due to Yopa's distinct lack of understanding of how property sales work, we eventually pulled out of the purchase because the vendor wasn't advised appropriately on their property and their expectations were set way too high from the off. I'll be going back down the traditional estate agent route as you get experienced professionals and less of an Ebay-style bidding war, accompanied by a really poor attitude. Great TV ads - shame you don't deliver a 'smooth move'!”

Helpful Report

Posted 5 years ago

“Agent didn't turn up to viewing even after we'd waited 11 days for the appointment and had it rearranged to a really inconvenient time for us. Stood outside for half an hour on the phone trying to get someone to meet us there only to find out that the agent doesn't even work there anymore!? If I was selling my house with them i'd change agents immediately. Shocking service”

Helpful Report

Posted 5 years ago

“Please, AVOID AVOID AVOID. This company is completely unprofessional, are uninterested if you pay upfront and are shockingly incompetent. It appears that I am one of many in my city (including many estate agents who are now actively advising buyers) that have experienced the incompetence of one of their agents.”

Helpful Report

Posted 5 years ago

“After 4 weeks of YOPA's appalling and incompetent resolution team - they offered a refund of my fee. I have had to submit in excess of 40 hours plus of emails, Subject Access requests and a formal Letter of Objection. It would appear from their letter feel it is OK for an agent to do an advert from their hospital bed if the agent after an emergency admission "because they agent feels they can carry the workload".. WTF They also think it is appropriate that their agent tries to sell you into their network marketing business as the first initial meeting "because it is a mutually agreeable conversation" again WTF. I received a laughable final viewpoint today. I am so thankful I do not work for YOPA and have create such tosh (I wanted to use another word but...) . They did agree to lose a house sale did justify a refund (OMG ... really?)- after initially naming it an inconvenience. PLEASE PLEASE PLEASE review the agent. This company hides behind its T&C's and does not offer an estate agency experience. USe purple bricks - these are a bunch of clowns minus the laughs... !”

Helpful Report

Posted 5 years ago

“Yopa failed to pass on my interest in a purchase. Seem to want everyone else to do their work for them on line. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“Awful attitude from the estate agent. Didn’t confirm a change of viewing appointment, couldn’t make it and thought it was for a different date. Agent text me saying “would have been nice before I turned up” and text saying “sorry having a bad day”. Didn’t realise I was a target for a bad day from a clearly very unprofessional agent. Won’t be using them ever again. Awful behaviour.”

Helpful Report

Posted 5 years ago

“I have just cancelled my contract with yopa, wish I had never entrusted them with selling my house in the first place. The initial photographs were terrible, my grandson who is 12 could have done better, had to complain to get them changed, No description of any rooms, just the sizes in metres. No photograph of the front of house. Took 3 days for an answer .Left completely on my own , no contact at all from so called agent, then when I asked him about multi agency he didn’t have a clue and gave me the wrong information completely. Have learned a very expensive lesson, stay away from yopa at any cost. Am now with a high street agent and what a difference already . Yopa take your money then don’t give a dam about you , absolute rubbish , should be banned from trading .”

Helpful Report

Posted 5 years ago

“Absolutely rubbish! Tried emailing and texting to purchase a property, no reply!!!! Do not recommend at all! Steer well clear!”

Helpful Report

Posted 5 years ago

“Yopa is hauling me through a tortuous, insulting and exhausting complaints procedure despite having a copy of the buyer stating she made an offer on a 2nd property because my agent did not contact her and went incommunicado. They are doing this in full knowledge that I have recently recovered from a life-threatening illness. I will keep documenting what is happening to me.”

Helpful Report

Posted 5 years ago

“Rubbish agent, website rubbish. Pocket call from agent after midnight in middle of a domestic presumably with his wife and son. Don't notify us of a revised bid which caused undue stress 2 days before completion. Would never use again or recommend”

Helpful Report

Posted 5 years ago

“I have lost a cash sale due to the agent simply deciding not to respond to the buyer or myself without notice or communication. They just stopped responding. I had to escalate twice to get a response from their head office. The administration support team are junior and inexperienced. I am now going to have to fight for a refund. DO NOT TOUCH THIS COMPANY. LESS THAN ONE STAR.”

Helpful Report

Posted 5 years ago

“Really poor customer service! The agent I was using left and no one seems to know where my keys are. I have rang and been told I would get a call back but have not. Also I have emailed and had no response. Absolute shambles of a company! I have even emailed the complaints department and had no response!”

Helpful Report

Posted 5 years ago

“Asked for a viewing on a property at short notice, turned up to find 9 other couples standing outside the house!! Asked the agent what was going on, he said that it seemed more logical to get everyone in at The same rime. Hmmm... yeah.... stirring up competition more like. Submitted our bid of asking price - offer accepted. Phone call from local agent two minutes later saying larger bid had come in and ours was being rejected for the larger bid. After telling me he didn’t “do bidding wars” he then whipped myself and the other buyer in to such a frenzy with bids that we lost the house which eventually went for £20k over asking!!! Gazumped, upset and a little traumatised. Will not be viewing any YOPA properties again.”

Helpful Report

Posted 5 years ago

“AWFUL AWFUL AWFUL. Management do not respect their employees... ask your 'local property expert' how happy they really are.. Purplebricks have a far superior service! Yopa are extremely disappointing and wont last long.”

Helpful Report

Posted 5 years ago

YOPA is rated 1.5 based on 505 reviews