Zalando SE Reviews

3.1 Rating 212 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact Zalando SE?

Helpful Report

(3 weeks ago)

You can contact Zalando SE by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

70.00%

Industry Average

“ The have good product line, good delivery and responsive customer service. However on most orders I have had issues with returns. All returned items are not refunded. It is a great inconvenience to be chasing the company, providing evidence and waiting for the refunds. I find this quite discouraging and unethical ”

- Anonymous

“ Love it!!! Fast shipping, easy returns, competent customer service, and a great selection for tall women ❤️ J’adore Zalando, my only wish is that the app was available in Germany. ”

- Anonymous

“ Very happy with the service that they provided, and a very quick delivery. ”

- Anonymous

Zalando SE Reviews

Customer Service - Average