Zalando SE Reviews

3.1 Rating 212 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Zalando SE resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 30% of reviewers feedback is Zalando SE resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

70.00%

Industry Average

“ Their service is very good ”

- Anonymous

“ Delivery is fast, customer service is great. They even sent me a small box of chocs to say thanks for being a loyal customer. (I buy a lot of clothes!) ”

- Nadia

“ Always great service, fast delivery, excellent quality and well packaged. ”

- Masudah

Zalando SE Reviews

Customer Service - Average