Zalando SE Reviews

3.1 Rating 206 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Zalando SE resolve customer queries?

Helpful Report

(1 week ago)

Greater than 30% of reviewers feedback is Zalando SE resolves customer queries within an hour.

Helpful Report

(1 week ago)

66.67%

Industry Average

“ Delivery is fast, customer service is great. They even sent me a small box of chocs to say thanks for being a loyal customer. (I buy a lot of clothes!) ”

- Nadia

“ Always great service, fast delivery, excellent quality and well packaged. ”

- Masudah

“ Excellent website for buying shoes with really good photos so you can see what they look like. Great free courier service with very quick delivery, very generous home trial and easy, free returns. What more could you want? Highly recommend, and not only for buying shoes. ”

- Anonymous

Zalando SE Reviews

Customer Service - Average