Zalando SE Reviews

3.1 Rating 206 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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Does Zalando SE deliver on time?

Helpful Report

(1 week ago)

Greater than 39% of reviewers feedback is Zalando SE normally delivers on time.

Helpful Report

(1 week ago)

66.67%

Industry Average

“ Excellent website for buying shoes with really good photos so you can see what they look like. Great free courier service with very quick delivery, very generous home trial and easy, free returns. What more could you want? Highly recommend, and not only for buying shoes. ”

- Anonymous

Zalando SE Reviews

Delivery - Average