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Zalando SE Reviews

3.1 Rating 206 Reviews
55 %
of reviewers recommend Zalando SE
3.1
Based on 206 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How does Zalando SE deliver?
(2 months ago)
Zalando SE delivers items by Courier and Postal Service.
(2 months ago)
B-

Delivery - Average

66.67%
Industry Average
Delivery is fast, customer service is great. They even sent me a small box of chocs to say thanks for being a loyal customer. (I buy a lot of clothes!)
- Nadia
Always great service, fast delivery, excellent quality and well packaged.
- Masudah
Unbelievably fast delivery and both items were excellent quality at a reasonable price.
- COLIN MCFETRIDGE