Zavvi Reviews

1.2 Rating 645 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 645 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Zavvi returns process?

Customer Service

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About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

How long does Zavvi take to deliver?

Helpful Report

(1 month ago)

Zavvi normally delivers over a month.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ Awful customer service, no phone number to contact them on (in the 21st century) and fails on promises. Paid for delivery within 2 days, got it delivered a week after this. Too late for the concert I was going to. Asked for cancellation, denied and still charged me. Not bothering getting a refund from returning as couldn’t possibly interact with this embarrassing company again. Awful, awful and awful. Please SHOP ANYWHERE ELSE ”

- Anonymous

“ SCAMMERS! all negative reviews were true! never trust this company! Never buy!!! issues: -paid toll charges and never get the refund -sent wrong items and shouldered the delivery fee! -roaming around customer rep. for complaints but were not helpful! ”

- Anna

“ Brought my sons birthday present on the 13th of Feb, it's now the 18th of Feb (his birthday) still no item. Their website says delivery is 2-3 days. On the tracking said it was due on the 16th. I have contacted customer service and they have responded I have to wait 14 days until they can do anything. Stay away. The negative reviews on here reflect their service. ”

- Anonymous

Zavvi Reviews

Delivery - Average