Login
Start Free Trial Are you a business?? Click Here

Zavvi Reviews

1.2 Rating 645 Reviews
4 %
of reviewers recommend Zavvi
1.2
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Zavvi.
Read Zavvi Reviews

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

How quickly does Zavvi resolve customer queries?
(1 month ago)
Greater than 48% of reviewers feedback is Zavvi takes over a week to resolve customer queries.
(1 month ago)
C-
58.82%
Industry Average
An unreliable merchant, totally disappointed service experience My purchased order was placed and I paid total £261 on 26 January 2023 but it was cancelled by Zavvi without given any reason and explanation on 28 January 2023 but Zavvi didn’t refund any quid to me up to 3 February 2023.
- Wu
I ordered an in-stock product in November 2023 as a Christmas present, with plenty of time for it to be delivered regardless of the UK postal strikes. It has now been three weeks since I placed my order and it has yet to be dispatched. Their customer service team really couldn't care less. They all provide the same scripted response without being of any help. I may as well speak to a brick wall.
- Anonymous
When there are problems, however, customer service is useless.
- Anonymous