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Zavvi Reviews

1.2 Rating 645 Reviews
4 %
of reviewers recommend Zavvi
1.2
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

How is Zavvi returns process?
(1 month ago)
Greater than 96% of reviewers feedback is Zavvi returns process could be better.
(1 month ago)
F

Returns - Difficult

0.00%
Industry Average
Very frustrating and clunky returns process.
- Ben
Terrible customer service. Product arrived 3 weeks late and returning the product now seems a fruitless task; clearly designed to make returns impossible. Avoid Avoid Avoid.
- Anonymous
Their returns policy appears to be deliberatly difficult or misleading. You get an email with a returns note that clearly says use this as your returns label. Buried deep in a further email is a link to a further label production step, using Royal Mail. It almost feels deliberate.
- Rem