ZIPTRANSFERS Reviews

Name: ZIPTRANSFERS
Address: ZIP Online Services SL B55532899 C/Llovera 53, 5-1 43201 Reus SPAIN, Reus
Rating: 4.72

4.7 Rating 9,508 Reviews

93 %

of reviewers recommend ZIPTRANSFERS

Company Reviews

Metrics

4.7

Based on 9,508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an unacceptable long wait at Lanzarote airport and when it arrived the vehicle was an old scruffy 15 seater minibus and not the 4 person saloon car that we had booked. The driver's attitude was "take it or leave it". The return was entirely different. The driver was early ( 40 minutes early ! ) well dressed and very courteous. His vehicle was a 45 seater coach and we were the only 2 passengers! But the journey was smooth, we arrived in good time and the driver assisted with our luggage. Based on the airport collection experience I could never use Zip transfers again, which is a pity because the return driver was excellent”

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Posted 4 days ago

“DONT USE ZIPTRANSFERS!! They are totally unreliable. They left me and my family stranded at the airport. They did not even have the courtesy to let us know they were not turning up to the bookingvI had made and paid for a week prior. I did get an apology , but they would not repay me the extra it cost me to get home, just a credit... like I would use them ever again. Complete unprofessional shambles, avoid like the plague!”

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Posted 2 months ago

“The luggage was delayed more than one hour and the driver had left. Had to take a new taxi and paid the cost of 95 euro. No refund from zip. Order another transfer company next time”

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Posted 2 months ago

“Rude driver, baby seat straps were not adjustable. Not worth the money, bad experience.”

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Posted 2 months ago

“Disappointed that our driver wasn't waiting for us at arrivals and then when we went to the desk we had to wait another 20mins before transport arrived, would have been easier and quicker to get a taxi.”

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Posted 3 months ago

“The driver was not there when we cleared immigration. Two 78 year olds abandoned rescued by passenger assistance and taken to taxi transfers office.We showed them our paperwork and they agreed to take us to La Pinta.”

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Posted 3 months ago

“Ordered a private transfer in a car for 3 people. Arrived at the airport to find a man standing with my name on his phone who couldn't speak a word of English and also couldn't understand a word of English. He made us stand around for 20 mins so in the end I found someone to translate and he said our private taxi had gone and we had to get on a shared minibus which is not what I booked and paid for. No one had any idea what was going on or where we were going u til we got there as the driver couldn't tell us. Will never use this company again!”

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Posted 3 months ago

“50 minutes late on arrival, first time in my life I've never given a tip, so annoyed. 20 minutes late on return, just when you don't want a delay. Pity because I've used Ziptransfers a lot over the years. Next time I'll try someone different.”

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Posted 3 months ago

“Used Zip for 2 transfers in Barcelona. First transfer.Driver was late. Despite being whatsapped when I had luggage and was through customs. Second driver was a nightmare. Turned up in pouring rain . Didn't help with luggage. Had a baby seat in rear passenger seat. Front passseat full of paperwork and his personal kit. Absolute shambles. Wouldn't recommend Zip going forward.”

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Posted 5 months ago

“Pickup was heavily delayed and the office did not even mind to say sorry. For them a 10 minute delay results in loss of everything, they can be 20 minutes late and still not be there and still have to argue that they should give a headsup when they know there is a delay. Never ever”

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Posted 5 months ago

“Failed to impress. No driver waiting with name placard. Young man at Beniconnect stand saved the day when my phone wouldn't connect to emergency number given and he discovered we'd been transferred to an ABAS coach transfer. Will not use Zip transfers in the future.”

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Posted 5 months ago

“In short your driver did not show up so I had to call emergency no to find out they had no driver so had to queue for a taxi wirh my 83yr old mum !! Will not be using your services again.”

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Posted 5 months ago

“Ordered and paid for an 8 seater Ford Transit Custom type vehicle as our luggage was huge ( there were 4 of us and 2 bikes). They sent a smaller vehicle that wasn’t suitable. The smaller vehicle should’ve cost less too by around 50 Euro’s…..!! Won’t be using them again”

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Posted 5 months ago

“Absolute shambles Got dropped off at our location all’s good Got a phone call twenty minutes before departure to the airport saying we need to pay an extra 20 euro to be picked up or we’d be left there Then got told to look out for a white mini bus And ended up being a navy one so we weren’t flagging it down Just about made check in Will not be using again”

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Posted 5 months ago

“Catastrophe! Whenever I booked a transfer, they never showed up! I do not recommend them!”

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Posted 5 months ago

“Unfortunately Zip transfers did not deliver. We had paid our money up front but driver was not at arrivals hall with our name on placard as specified by Zip transfers. We later found out that he was waiting outside arrivals hall where we had specifically told NOT to wait. Very disappointing for our first and last encounter with this company.”

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Posted 5 months ago

“A big waste of time and money. When we booked we got an email explicitly stating that our DRIVER would be standing at arrivals with our name on a sign. We got to arrivals, couldn’t see anyone with our name. After 15 minutes Rang the office, they said to walk to a man in a red top from a different company. He had our name on a clipboard, not that we could see. He then took us to a desk for a completely different transfer company, who then ordered us a taxi and told us it would be 20 minutes. All together waited over an hour, got taken on a walk around the car park by a clueless staff member in the sun with a toddler, before our taxi finally arrived. Taxi driver was nice but the service itself is the complete opposite from what is advertised. Would have been better off flagging a taxi from outside the airport ourselves.”

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Posted 6 months ago

“I paid for a transfer from The Celebrity Ascent in Barcelona on Monday 2 September for four passengers to travel to Barcelona airport. The transfer was to arrive at 9:00am. My husband and I and another couple were outside the terminal from 8:30am waiting for car in case the transfer arrived early. My husband continued to walk around looking for the name HEMMINGs but there was no car there. We rang the number which rang out and checked for phone and email for a message but unfortunately there was nothing from your company. We ended up getting on the taxi line and got a cab to the airport. As I sent messages to your company with no responses I believed that your company was a SCAM. We had an amazing vacation and had transfers in many cities with excellent service but your company totally let us down. I would not recommended your company to anyone.”

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Posted 7 months ago

“Driver was late, then complained to me about the address, argued with me in Spanish at the exit, even though I was showing him on google maps where the apartment was.”

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Posted 7 months ago

“Very good and on time will use them always”

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Posted 7 months ago

ZIPTRANSFERS is rated 4.7 based on 9,508 reviews