247 Home Rescue Reviews

"Damaged our boiler, refused to take any responsibility and 'mended it' with tape. Complaints department show no empathy or care."

"Damaged our boiler, refused to take any responsibility and 'mended it' with tape. Complaints department show no empathy or care."

"On their website states they will quote first.\r\nOn the phone they said \u00a350 call out charge, and that the plumber would let me know how much it would be before he did any work as it would depend on materials used.\r\nPlumber didn't give us a quote before he started work, but said he just needed to use plumbers tape and tighten some bolts.\r\n10 minutes later the job is done and I'm told it's \u00a3498 and I'd receive an invoice detailing breakdown after I've paid.\r\nI paid and and chasing twice, they finally sent the invoice over.\r\nThey charged \u00a345 for the plumbers tape!\r\nConsidering the plumber left the empty container here so I could search it's cost - which ranged from 30p - 55p.\r\nTried to contact them by phone and email after to let then know I'm unhappy with the 8100% markup on materials and I don't get a responce.\r\n\r\nSTAY WELL CLEAR OF THIS COMPANY!"

"It's now 1st June 2024 I been without hot water nearly 3 weeks and I've just received a phone call asking me to wait till the 6th June 2024 for the parts to arrive. I'm frustrated because I've been stressing an F28\/29 code that keeps appearing on the boiler but for some reason the engineer cannot sort the problem out. When taking the policy out the agent reassure you that the engineer carry the parts with them in their van but this is not true they don't have parts they always have to order and by the time they get to you it takes 4 days+. Vulnerable people like myself have no other choice but to suffer like this. I have been neglected don't know how long I will have to cope with this."

"\ud83d\udc4e\ud83c\udffb\ud83d\udc4e\ud83c\udffb\ud83d\udc4e\ud83c\udffb\ud83d\ude41 Home Rescue Emergency Insurance\ud83d\ude21\ud83d\ude21, please do not have your home insurance or any insurance with them as they have messed me up and left me in bad situations where I needed them:(my water pipe started leaking and wasn\u2019t stopping even after turning the main water off, so I called home rescue for help to send out emergency plumber but no, either advised me to get my local plumber and said I can claim back later.\r\nMy local plumber charged me \u00a3421.80 for replacing a copper pipe. When I asked insurance to pay me that after sending them invoice, nothing? They said they will not pay me a penny\ud83d\ude21\ud83d\udc4e\ud83c\udffb please it\u2019s worthless having emergency insurance with them if they're not going to help in need"

"Disgraceful service. Had them install a new boiler. A few months later it became apparent the flow pipe hadn\u2019t been connected properly as it was dripping (very slowly) and overtime resulted in the pressure to drop too low. When I contacted them to rectify they said that because this was more than a month after instillation they would have to charge for fixing the issue unless an engineer from the boiler company came out and confirmed it wasn\u2019t an issue with the boiler itself and was in fact due to the instillation. After doing this and the boiler engineer stating on his report that the leak should be \u201crectified by the installer\u201d, 247 Home care said that didn\u2019t confirm that the issue was caused by the instillation only that the installer should repair! They therefore maintain that this is chargeable and will cost me about \u00a3100 in call out fees. A total disgrace!"

"I have a case with an Insurance company called 24\/7 Home Rescue or staywarm. The incident happen in November 2019 when they damaged my boiler from there incompetency by fixing wrong part that lead to the boiler completely broken and they are not ready to accept the responsibility and also cancel my policy that I have with them (They said my boiler is beyond economic repair BER). There was engineer visit on 11th of November 2019 for leak in boiler through the actuator. Following the engineer visit, he confirm that 3 way cartridge is the problem which needs to be change and he ordered for the part which he confirmed it will arrive and be fix on Friday of that week. \r\n\r\nOn Friday we are expecting the engineer till like 3pm no show until when my wife give 24\/7 a call and they promise the engineer still on his way to come fix the part. About 8pm another engineer came for diagnose and he said he was been sent to come and have a look what is wrong with the boiler Me and wife were baffle and upset for their service think that the boiler will be fix that day. Prior to second engineer visit I had remove the actuator to stop the water leaking to prevent water coming on the PCI board of the boiler because I have had a similar issues in past with another insurance company when the actuator was not working and it allow water to spread on the PCI which lead to completely breakdown of the boiler without power and it takes about 4 weeks to get PC1 board \"thank God it was during summer then\" So I got the knowledge of removing the actuator to prevent water coming to the PCI board from that engineer. \r\n\r\nSo back to the second engineer which doesn't have a clue of what is wrong with boiler he ordered for actuator which is not what causing the water to leak stating that is the actuator problem and because I was not at home on that day to see what he doing and my wife is attending to our little baby (one year old already having a cough because of the cold weather), he said he has ordered for the part and it should arrive on Monday following week for fixing. He came back on Monday to fix actuator instead of 3 way cartridge (to my own knowledge if he had check previous report by the first engineer he would have seen that a part was ordered before) so replacing the actuator makes the boiler works for short period and after he left and we all go the bed on night the boiler was flooded with water damaging the PCI board causing the boiler to stop working completely and all the kitchen worktop and floor flooded with water over night. I gave 24\/7 a call in the Morning and they sent the First engineer that came to see it first and he confirm that it was wrong part that was fixed. After a back and forth of Phone conversation they now send me an email that my boiler is Beyond Economic Repair and there is nothing they can do anymore and at that point cancel my policy. \r\n\r\nWithin that week of waiting for the part, I have been approach by staywarm which is also part of the company offering me a service of 10 years deal which I did not agreed to their luring trick because of the ongoing issue in repairing my boiler. So see what is going happen in the end. In the event of damaging my boiler completely with their incompetency they offer me back same service which I agreed upon because there is money to install new boiler and extremely cold winter and i think to myself if decided to take a case against them it will take a while to be resolved of which I think is the right cause because afterward Covid pandemic happen . This force me in way of signing a new contract with them because of the situation at hand (No money to buy new boiler and extremely cold winter with family) and because of my vulnerability of not having to go elsewhere I signed a new contract with them since they still the same company (tit for tat) knowing fully that I am going stop the direct debit after installation .\r\n\r\nThen I signed a new contract of \u00a325 monthly payment of 10 years which is total of \u00a33,000. I decided to take contract knowing fully I am going to cancel once they install the new boiler since is the way they want play it. Afterward they now charge me to small claim court for the 10 years service which has not been rendered and the Judge of the small claim rule against me to pay the \u00a33000 plus other fees comes to a total \u00a33841.21 which I found unfair and also not allowing me to provide my evidence. They are even using enforcement to get the money how typical in this day when everything is on the High Side"