Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

“Sneaky hoseasons. Booked a holiday and a few days later they emailed to say, I gave to leave £100 against loss or damage and this will be paid back 7 days after departure. They dont state that in the booking.”

Helpful Report

Posted 4 years ago

“Be wary!! Hoseasons let me book a 7 night break to start on a Saturday to Saturday.. however the holiday park only do breaks Friday to friday. I booked 3 weeks previous and the hol park notified hoseasons numerous times!! Hoseasons notified as at 5pm day before travel we ended up with 6 night stay!!!”

Helpful Report

Posted 4 years ago

“Booked an Easter break which was cancelled due to Covid.Re booked with the E voucher.Arrived at our holiday park on Friday 4th September and was told we weren't booked in.There were four adults which included my 80 year old mother.The rep was really unhelpful and said it was our fault the payment had not gone through.She even said could she speak to someone else as I did not understand her.I told her we were 4 hrs from home and she said we would have to find our own accomadation.she didnt look for any other parks.It was 5 on a Friday and she wanted to get home.Have booked for 10 years but wont be booking again.”

Helpful Report

Posted 4 years ago

“Last year, when booking our holiday, we paid a higher deposit as we wanted less to pay in the months closing towards the holiday. We also paid extra for insurance. At the time of booking, nobody could have envisaged Covid and the huge impact it would have. Covid aside, we got some upsetting and bad news about my mum's health after we had booked the holiday. Irrespective of Covid, my mum would not have been unable to attend the holiday, so we started to try to contact yourselves. After many phone calls with no answer, emails via your contact us address with no response and fb message, we still were unable to get any response.We started this in May. We eventually got a response after our holiday date of August, asking us to fill a form of cancellation. We filled this out and included the letter from the doctor (which actually costs us too). We then get a response of you'll get £75 refunded. This is disgraceful considering, the amount of calls and time to get hold of someone. May I add that smaller companies have managed to give full refunds. Reading the complaints on fb we are not the only ones and we will not be recommending or supporting Hoseasons in the future.This has caused unnecessary stress for our family, including my terminally ill mum. We are very disappointed, and sickened by your customer service. To have paid £200 in all good faith, fully intent on taking the holiday, to receive just £75 in a refund, when we paid insurance, is simply shameful considering we couldn't take the holiday due to terminal illness. You claim that it is lower than the deposit because of an administration fee. I'd really like to know how you can justify that. £125 for someone to refund us £75? You certainly were not administering much for us between May and September as nobody could be bothered to answer me. For the time I've had to take contacting you with no response until after the event, it should be me charging you an administration fee. I'd be grateful if someone could consider if they think you've been fair were you in my situation.”

Helpful Report

Posted 4 years ago

“Last year, when booking our holiday, we paid a higher deposit as we wanted less to pay in the months closing towards the holiday. We also paid extra for insurance. At the time of booking, nobody could have envisaged Covid and the huge impact it would have. Covid aside, we got some upsetting and bad news about my mum's health after we had booked the holiday. Irrespective of Covid, my mum would not have been unable to attend the holiday, so we started to try to contact yourselves. After many phone calls with no answer, emails via your contact us address with no response and fb message, we still were unable to get any response.We started this in May. We eventually got a response after our holiday date of August, asking us to fill a form of cancellation. We filled this out and included the letter from the doctor (which actually costs us too). We then get a response of you'll get £75 refunded. This is disgraceful considering, the amount of calls and time to get hold of someone. May I add that smaller companies have managed to give full refunds. Reading the complaints on fb we are not the only ones and we will not be recommending or supporting Hoseasons in the future.This has caused unnecessary stress for our family, including my terminally ill mum. We are very disappointed, and sickened by your customer service. To have paid £200 in all good faith, fully intent on taking the holiday, to receive just £75 in a refund, when we paid insurance, is simply shameful considering we couldn't take the holiday due to terminal illness. You claim that it is lower than the deposit because of an administration fee. I'd really like to know how you can justify that. £125 for someone to refund us £75? You certainly were not administering much for us between May and September as nobody could be bothered to answer me. For the time I've had to take contacting you with no response until after the event, it should be me charging you an administration fee. I'd be grateful if someone could consider if they think you've been fair were you in my situation.”

Helpful Report

Posted 4 years ago

“Booked a recent spa lodge holiday with Hoseasons. Two features of the booking were an option for an early check in (for an additional fee) and their “Safer Stays” principles. The site subsequently advised that early (2pm) check-in was not available because it was necessary as part of the safer stays principles to maximise the time between check out and new guests checking in. This was to allow greater time for cleaning and that cleaning disinfectants need at least 1hr to dry. When we arrived at 5pm, we were told that the lodge was not ready because there was a cleaning staff shortage. We eventually checked in at 7pm and it was obvious that the cleaners had only just finished and that they had been rushing. I have tried to make contact with Hoseasons to a) ask for a refund of my early check-in fee, b) to complain about the additional 2hr wait and c) to complain about the obvious failure to follow their safer stays policy. I have written 3 times and tried phoning them 3 times (waiting for 20minutes each call) and have still not received a reply......Very very poor customer service and yet another thing to complain about! I appreciate that it is Hoseasons supply chain who arrange the cleaning regimes so while this may not be Hoseasons direct fault, I did purchase my holiday from Hoseasons and have no re-course against anyone else. At the very least Hoseasons could acknowledge my emails and offer a refund of the fee that they should never have taken!”

Helpful Report

Posted 4 years ago

“Holiday review Spent a week at Summerfields, Scratby, Great Yarmouth. Clean chalet cannot complain about that. However it needed more sockets in the bedrooms as there was only a socket by the heater. Only one side of the toaster was working. Mobile Data is very poor inside the chalet and around the site. WiFi mainly inside show bar and outside reception area. Needed more pillows on the single beds as the ones supplied were extremely flat. The double room had a small double bed which was not ideal. Cutlery were OK but missing a knife and fork on arrival but when reported they were delivered promptly which is a plus. No issues with the cooker, fridge or kettle, all working well. Need to have designated smoking areas as some guests lit up selfishly in front of us outside of the Reception area. There was no social distancing in the show bar area (a breeding ground for coronavirus) No one followed the one way system in the arcade and hardly anyone wearing masks, despite there being signs. The workers in the arcade were not reminding people of the one way system nor advising the wearing of masks. Despite these negative comments, I would still go back to Summerfields as its a generally lovely site and area is excellent for walks to the amazing beach which is about 7 mins walk. The cleanliness of beach was amazing and everyone adhered to social distancing.”

Helpful Report

Posted 4 years ago

“If you’re looking for a relaxing and stress free holiday with friendly, helpful and organised staff then Calvert Kielder is not for you. Calvert Kielder (booked with Hoseasons) is fake advertising at its finest. Two days before arriving, we received vague information from Hoseasons that SOME activities MAY be closed; with this I tried to call Hoseasons, several times, for more information to be faced with the message “due to a high volume of calls we will not be taking your call” and the phone cut off - helpful, right?! Due to the fact that everything seemed to be open, when looking at the websites, and not being able to contact Hoseasons to discuss our anxieties, we had no other choice than to set off for the holiday we had been promised. When arriving at the lodge at 5pm (the time you’re allowed to check in) we was greeted by a dirty lodge - please bare in mind we had been told the 5pm check-in was due to the fact that staff needed 20% extra time to clean, due to COVID. Dust, dead moths on the windowsills, food/ a dog chew and cigarette lighters behind the sofas... all things found upon arrival - COVID clean?! We were then told that the facilities (that are included in the price we paid and showing as still available on the website’s) were not available: bar was closed, restaurant was closed, swimming pool was closed. The fact that the restaurant was closed meant that we was unable to get any food for our children (a 9 month old and a 2 year old). We was told that for the take away service we needed to phone before 2pm - how is this acceptable when check-in is at 5pm? When researching everything before setting off we saw that the holiday park had a restaurant that would be open so we could feed the children as soon as we arrived then go to the lodge to unpack and settle the children... clearly, this plan was no more. With two tired and hungry children, we ventured to the next holiday park which had an open restaurant. Picture the scene: two small, tired and hungry children, four tired adults after travelling for just over 4 hours, getting out of the car to be hit by cold and windy weather when your two year old starts with “mummy, my belly is rumbling. Mummy, I really need my tea”. When arriving, we was told that we wasn’t allowed to eat there but we could wait outside for a takeaway to be brought to us. It was so cold that the children’s hands started to turn blue so half of our party had to take the children back to the lodge (screaming and crying because they’re hungry and haven’t been fed) while the other half waited in the cold for 50 minutes! The next morning I attempted to phone Hoseasons again; I was on hold for 40 minutes to hear the message “please hang up” then to hear the phone cut off. I called again to be greeted by the extremely rude and unhelpful Daniel. The basic message he had for me was that I was uneducated to not assume that everything was closed (according to the website for the holiday park, everything was open) and that I was wrong to believe Hoseasons should update customers through their website (they didn’t have to time to apply updates to their website). I’m sure false advertising is illegal or it that just me being uneducated?! He then went on to tell me that I was lying about not being able to reach Hoseasons on several occasions before going on holiday. I think Daniel needs to check Twitter and Facebook because a lot of people were commenting to say they had the same issue as me. Due to Daniel being so unhelpful, I went down to the reception at the holiday park (Calvert Kielder) to complain. Unbelievably, I was faced with staff that were just as unhelpful, unmotivated and seemed to lack any knowledge or even compassion for our situation. Things can only get better from here, right?! Wrong! The next morning, our little girl was playing in the living space at the lodge while we were getting breakfast ready. She commented that her ball was broken; when going to see what she meant, I found a number of toys (including the ball) had been gnawed through. I then looked into the space where we had left the children’s toys to find mouse droppings and wee everywhere... as you can imagine, I was horrified. When going to inspect the rest of the lodge we found mouse droppings: on the living room floor, all over the utility room, the carpet in the hallway and in our shoes in the hallway. After taking photos as evidence and obviously cleaning so the children were safe to move around, we went to speak to the staff at reception. Full of promises to help us and put things right, the only thing she did was send a pest exterminator 7 hours later. No offer of looking to see if we could be moved, no offer of a deep clean to ensure the lodge was safe for us... nothing! The pest exterminator came and said there was a lot of activity in the lodge and he set traps around the lodge (safe traps as to keep the children safe and in places the children couldn’t get) and laid pellets in the attic. He ensured us the problem would be resolved in the next four days... we was meant to be leaving in four days. We spoke to the member of staff that came with the pest exterminator to enquire about how they could help. Due to health and safety, we didn’t want to stay in the lodge with two small children with mice running around for the next four days. No one got back to us. Stressed and emotionally drained, we made our way to reception to tell them that we was packing our bags and leaving as the lodge wasn’t a safe or clean place for our children. The response we received: okay. You can come to reception to leave the keys or leave them in the key box if no one is here. You will have to call Hoseasons with your complaints... I can’t wait to speak to the helpful Daniel again! The fact that we paid £2575 for all of this is soul destroying!”

Helpful Report

Posted 4 years ago

“Cancelled the day before Cancelled the day before for suspiciously vague "maintenance issues". No holiday for me this year!”

Helpful Report

Posted 4 years ago

“Have recently spent a week at Finlake booked through Hoseasons. To cut a long story short the lodge was dirty and a little delapidated. The washing machine didn't work and as we had a baby with us this was not good news. I complained to Hoseasons via resolver. I had a call from Finlake explaining that the owner is responsible for the lodge and they would make sure we had perfect accommodation if we ever holidayed with them again. No reply from Hoseasons. Then I got an email asking me if the case was resolved. I rang Hoseasons to say I wanted a reply from them as they were the booking agents and I feel compensation is due. After waiting in a phone queue I spoke to an extremely rude agent , the tone patronising and sarcastic. She reprimanded me for ringng Hoseasons, said she wasn't qualified to deal with my case and hung up on me when I asked to speak to someone who was. And so I have been forced to escalate the case. We've already had one holiday postponed until next year, pre having an option to get a refund. A compromise as the child will be older and we will be allowed one fewer adult. Now I'm worried about that booking too . We've booked with Hoseasons for decades. Very disappointed!!!!”

Helpful Report

Posted 4 years ago

“Booked a much needed family holiday mid July for mid August, paid in full only to have it cancelled 2 days before by email. (Lucky I saw it.) Only explanation given was that they were double booked and our holiday would not be going ahead. No alternative offered just our money back within 3 - 5 days. (We did get the refund on the 5th day.) Kids devastated. Shocking service from a company that once had a good name. Not any more - you cannot trust them. Shocking and bordering on illegal surely?”

Helpful Report

Posted 4 years ago

“Unscrupulous, immoral and profiteering from a pandemic. As others before me have left reviews, this delightful company has cancelled our holiday booked on 23/5 for September quoting the holiday provider withdrew the accommodation (which they vehemently deny in writing and have confirmed that our Lodge has been rebooked). As a care manager I have worked solidly since January and was desperately looking forward to a much needed break. Hoseasons are not prepared to find us alternate accommodation unless we pay a £1000 difference and it's too late to make alternative arrangements even if we could afford extortionate increases. Vacations Rentals (Hoseasons parent company) has already been reported to the CMA. They do not deserve your custom, they will let you down, they will lie and they will profit from your misery. Give them a wide berth and choose a reputable, independent holiday provider who understands hospitality and deserves your custom. Hoseasons you should be ashamed! Ps. Don't try to complain, they don't care, they won't answer and even their employees are disgusted by their actions”

Helpful Report

Posted 4 years ago

“I booked and paid for a boating holiday with Hoseasons, I received an email a couple of weeks before the holiday advising they had cancelled it, no reason or apology. They cannot have lost a boat so presumably they have sold on the prepaid booking to another person. No refund yet. Beware, you may not get the holiday you booked”

Helpful Report

Posted 4 years ago

“AVOID Hoseasons (also Cottages.com and other companies owned by AWAZE). Like many other people who have left reviews here we were not told that our holiday cottage was no longer available - I only found out when I phoned for key arrangements two days prior to departure. We did manage to transfer to an inferior property, but only after hanging on the line for over an hour and making them do it there and then. No apology either. We had another holiday booked with them for later in the year, so this time I rang the owner early - unbelievably this has also been withdrawn months ago. In these difficult times we totally understand that circumstances change, what is unforgiveable is that no one has let us know and they have taken the full payment whilst knowing the situation. We could quite easily have travelled hundreds of miles to the cottage only to find we had nowhere to stay. They are contacting people on a need-to-know basis, which seems to be just before travel so you have little or no chance to rearrange your plans, which I think is heartless. Totally inept at best. Now waiting for a full refund. BOOK WITH SOMEONE ELSE!”

Helpful Report

Posted 4 years ago

“Booked a 4 night holiday with hoseasons for 7/09/20 Got email saying holiday cancelled due to Harts caravan park saying caravan not available contacted Harts they did not have our holiday booked with them, Found out Hoseasons were told by Hart that when we booked a while ago that the caravan was not available, instead of hoseasons informing us before we paid they decided to take the full payment before informing us, and now we have got to wait a minimum of 30 days before we get a refund, Taking our money knowing that the holiday will not go ahead is daylight robbery, this is the first and last time I book with hoseasons, they are doing this to loads of people, be aware don't book with them you will be disappointed”

Helpful Report

Posted 4 years ago

“hi had a phone call at last from this rip off company offing us a refund of our deposit plus 100% refund to make up for the double booking I said this is not enough as we lost our holiday plus bookins for day outs for our grand children plus hours on the phone and lots of emails we booked on the 24 may for the 13 aug told by the site we where going to that horseasons had cabcelld our holiday and re booked they said take the 100% offer as you will not get any more from the courts ????? I was mad at the way they think they can treat me like this so rang boris Johnson tel 02072194682 them rang sir k starmer tel 01072196234 both nos are the houses of parlment and left messages for help as boris said no should profit from coved ????????????????????????? so please all of us been treated this way ring”

Helpful Report

Posted 4 years ago

“Hoseseason cancelled our holiday 2 days before we was due to go,we were devastated waited 5months for this hol excuse was no caravan available for us the owner removed off site,sold it on or along those lines,we are still outstanding about a hundred pounds,we feel totally let down by this company.John Booth.”

Helpful Report

Posted 4 years ago

“dreadful company stay well clear, hopefully they won't be around for long crooks”

Helpful Report

Posted 4 years ago

“Terrible service do not use this company, they don’t answer emails or phone calls took my deposit quickly though I cannot believe they are in business BE AWARE”

Helpful Report

Posted 4 years ago

“Like many others, our holiday was COVID cancelled. Whilst these crooks say that they have been providing customers with refund instructions in a logical order, we haven’t heard a peep (despite our booking being for the very first week of the lockdown in late March). Phone calls - not answered. Emails - ignored. Our money - in their bank. Outrageous, inexcusable and probably illegal. We will of course keep persisting, but the only thing I can be sure of is that I’ll never book with Hoseasons again. This could be their Gerald Ratner moment, remember him?”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Hoseasons Reviews