RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was at home and I had a flat tyre both front and back on the driver side, somehow I managed to take one out and another one was quite tight plus wheel nut was slipping out. I called them and asked for help since I had home break down cover as well, I phoned them waited around 40 mins on the phone they passed around here and there finally someone said yes how can I help I explained them and clearly said I just want one wheel lock nut off that's it because I want the car for tommrow, the operator said ummm since you not car using tonight find a local mechanic and fixed yourself and I answered why do I have a breakdown cover if you can't fixed I have broken down in front of my driveway, what's the point than? And trust she was trying her best not send the mechanic and lastly found a excuse oh your breakdown covers one flat tyre since you took that out another is not our problem, call your insurance company as if I had an accident. Ridiculous idiot need to be trained properly.”

Helpful Report

Posted 5 years ago

“After breaking down I called the RAC and the mechanic turned up in a reasonable time. After he had looked at the car he spent the next 20 minutes sitting in his van talking on the phone to the office. When he had finished talking he told me that the car couldn't be repaired at the roadside and offered to tow me home. The next day I realised that, on my policy, I had the option of a rental car from the RAC, but as this was a Saturday and I didn't need a car over the weekend I decided to leave it until Monday to arrange the car rental. When I called the RAC to arrange the car rental I was told, firstly, by the RAC operative, and then by the manager, that because I hadn't asked for this in the first 24 hours, that I wasn't entitled to the free car rental, and it said this in their 'terms and conditions' I pointed out to them that at the time it hadn't occurred to me, and that why hadn't the guy that had turned up at the breakdown not informed me of this. I was given short shrift and they just reiterated that it was in their 'terms and conditions' which I, now, realise is shorthand for 'small print. I will not be renewing my membership for myself and other members of my family when it is due for renewal. Also, I will be advising friends and relatives of my experience with the RAC, and recommending they, also, should reconsider their membership. Likewise, I will be advising other people I come into contact with to do the same.”

Helpful Report

Posted 5 years ago

“After breaking down I called the RAC, who turned up in a reasonable time. The mechanic had a look at the car, and after sitting in his van for about 20 minutes on the phone to office, told me that my car couldn't be repaired at the roadside and offered to tow me to my house. He didn't inform me that I had the option to have a rental car while my car was being repaired. When I realised that I had the opportunity to get a rental car, and as this was a Friday and I didn't need my car over the weekend, I decided to call the RAC on Monday morning to arrange for the rental car. I was told that, because I hadn't done this in the first 24 hours, I wasn't eligible to get one anymore. She said that it was in their 'terms and conditions'. She spoke to her manager who told me the same thing. Their terms and conditions is shorthand for ' small print ' and they were totally inflexible, even though I informed them that, surely, the mechanic that came out to my breakdown could have informed me of this '24 hour' rule, and also reminded me that I was, indeed, eligible for a rental car. They, certainly won't be getting any business from me when my policy is due for renewal, or from the 2 other people on my policy. I will, also, be advising my friends and family to do the same. They were totally inflexible and just kept quoting me their 'terms and conditions'”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever encountered. They have trained monkeys to do better job. - Staff are unprofessional and take no responsibility keep passing it back and forth between members. Have a very poor level of communication, arrogant beyond all compare. Ive dealt with many companies in the past and this has to be one of the worse. Happy to take your money to get someone out - they take advantage of vulnerable situation Save your money and your time and go elsewhere.”

Helpful Report

Posted 5 years ago

“Please read - your safety could depend on it ! you buy breakdown cover in the event that you one day may need it. For me, that day was yesterday. We broke-down on a corner of a very busy small lane which was dark . I called them at 6pm. said they would said someone with me at 6.45 pm, patrol didn't show up. This was then a continued chain of events until 12.30 am when I just gave up in the end. I had a small child with me and I have a medical issue which they were informed about. Their operatives just lie, lie and lie again to get you off the phone. They just left us in a very vulnerable position and didn't care. Utterly shocking and inhuman service. They just fill you with false hope all the time. They never call you back when they say they would. Truly an appalling service ! When I went back to the car the following morning and eventually got an RAC patrol they said this is now common place. Customers are just lied to and left in a never ending call system.”

Helpful Report

Posted 5 years ago

“Mercedes Benz S class broken down. RAC came out with a small breakdown van. Could not repair vehicle. Engineer offered to tow me to a local garage. 2.5 ton vehicle with auto gearbox no power steering electric handbrake stuck on because battery flat. Absolutely useless.”

Helpful Report

Posted 5 years ago

“Phoned them at 5pm when I broke down on M42 this evening. Waited approx 1 hour for chap to arrive, who couldn't fix the issue. Got towed to Warwick services where my car was loaded onto a private flatbed truck & taken to Cherwell Valley Services. I was dumped here at 8pm & am still waiting for an onward vehicle. Apparently it won't arrive until 9.30-10pm, even though I am a lone female with health issues. I've been waiting for a call back from a manager as this is an appalling service, but guess what, that hasnt happened. All this for a 70 mile trip home. Defo won't renew next year.”

Helpful Report

Posted 5 years ago

“Called R.A.C today and explained that my car was in a multi-story car park. Pointed out to the operator that there was no mobile coverage within the car park so I would not be able to take any calls if l was with my vehicle. I gave the name of the carpark. It's location but not the postcode. Which floor l was on and the aisle. I was told ut would be a 90 minute wait. After waiting 2 hours l called back to be informed my call-out had been cancelled due to the mechanic not getting a reply from me when he tried calling my mobile!? Waited a further hour for a mechanic to arrive who then informed me he had been to several other car-parks first because he had not been given the location information l had provided. I might have still been there waiting had l not called back. Very poor comunication.”

Helpful Report

Posted 5 years ago

“Quick, Friendly and very helpful service today 5 stars”

Helpful Report

Posted 5 years ago

“Following on from LONG wait times and my promise to find out why this outfit seems so under resourced. First Info. ...You will all have seen RAC agents flogging membership in places like Asda..Sainsburys...Morrisons etc. Did you know that these are self employed Direct Sales Agents. For every £120s worth of policy they sell they keep £96 YES that's correct !! SOURCE ...RSW Recruiting. So...that's only £24 to RAC.. So now you know it's all about SALES. NOT Service. Further Info will follow after studying Annual Report and scrutinising Audit More to Follow.”

Helpful Report

Posted 5 years ago

“I see that RAC is now advertising their Trustpilot score of 7.4 %. WOW...That's nearly as good as Wonga.com 7.6%. Brilliant ! RAC Complaint No: UF 62164500”

Helpful Report

Posted 5 years ago

“Called RAC at 11:40 to request a recovery from my home address to my local Ford garage 2.5 miles away and covered by my policy. Told I would be seen between 13:00 and 13:30. Spoke to them again when no arrival and advised would be with me between 15:00 and 15:30. Told they were having trouble getting a tow vehicle. As the garage closes at 18:00 and no sign of recovery by 17:00 I had to cancel my request for today. Been a customer for 18 years and am amazed and appalled RAC can not arrange a simple Recovery, which is their job. I will definitely be leaving this poor excuse for a Recovery Service. By the way at least three of their Call Handlers were so bored, unprofessional and one answered the phone by saying, "Hello" Didnt identify company etc, waste of time and absolute waste of my money.”

Helpful Report

Posted 5 years ago

“Pay your Money and take your Chance. ! Better off putting your money into roulette than backing this joke of a company. Present CEO History...Flutteroo !! HBOS !! Telewest !! plus various gambling concerns ! How many years of High Regard now entrusted to Private Equity and the pursuit of a quick buck. What a shame...RAC Complaint No:UF612164500”

Helpful Report

Posted 5 years ago

“Poor service!! Called RAC at 11:42 this morning as I discovered that my battery was flat. I was told someone would be with me in 90 mins. No one arrived. Then I was told 5pm someone would be here. No one came. Then I was told 7 pm. Well it's now after 7 pm and guess what.....still waiting! Terribly awful service! I will say adios to RAC. You all should not be getting away with such poor service!!!”

Helpful Report

Posted 5 years ago

“RAC online. What a shame someone in the company has devised an online page where a BUY NOW button appears first. DRIVES new customers away to a competitor who fairly displays prices upfront.🤨”

Helpful Report

Posted 5 years ago

“RAC Complaint No: UF62164500 Still being blocked by Trustpilot who are safeguarding the interests of their fee playing client the RAC. Question is can this outfit be sold off to another private equity fund before the proverbial hits the fan.? Private Equity Funding and good service seldom go hand in hand. It is easy to spot the fakes on Trustpilot..So read the rest ..It is an alarming tale of fee paying people being taken for mugs. Only on this site..Reviews .co that you get the full and complete picture....Well Done Reviews.co.uk”

Helpful Report

Posted 5 years ago

“Utterly useless! My partner's van broke down in the middle of nowhere at 3pm. He called and the RAC told him that they were very busy but would get to him within 3 hours. A couple of calls later, and he was given a 6.45pm ETA. At 7.30 they called back to say that they would be there at 9.30pm. At this point, who would believe them? Were they going to keep moving the timeslot all night and into the next day? Rather than risk being stranded all night, he got a lift back to civilization and abandoned his work van. This is winter, miles from the nearest house, shop or public convenience. Had they told him that, due to high demand, it could take over 6 hours, he probably would have been able to make other arrangements, perhaps with a local garage. Instead he was strung along until this was no longer an option. Appalling lack of organisation and communication. We will be cancelling our membership asap, and suggesting all our friends and family do the same.”

Helpful Report

Posted 5 years ago

“Wouldn't even give one star if possible. Allowed me to drive with a broken driveshaft, garage deemed the car dangerous to drive. After my complaint the driver lied and said I wanted to drive so he followed me. Now if I really thought that would I even have phoned. Complete cowboys who now won't even call me back... Been waiting since the 10/12/2019 for my call to be returned. Tried calling and no answer. Shows what kind of business they are running!”

Helpful Report

Posted 5 years ago

“My son's car broke down because as he was carefully driving through some floodwater in a queue of traffic a person going the other way far too fast, sprayed water all over his car and it stopped, yes we have the dashcam footage. All the other cars got through successfully. He rang the RAC and was told that as it was floodwater he wasn't covered! We pay £240 a year for membership and this is a total disgrace. Never again RAC shall I waste money on membership of your pathetic organisation.”

Helpful Report

Posted 5 years ago

“Arrived this evening at Gatwick Airport after a long day's work in Edinburgh. Found my car had a flat battery. Called RAC at 9.45pm to be told I would likely have a 5 hour wait. Dreadful service which may leave me waiting until nearly 3am. To make matters worse the battery was sold to me by the RAC 10 months ago. I bought the expensive battery as was told it should last five years.”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,842 reviews