RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,770 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My clutch went on me on the way to Manchester. I phoned them at 06.15, they turned up at 10.15. The driver insisted I needed to steer my car behind a tow bar. When he uncoupling me he drove off and I had to push my car into a suitable position.”

Helpful Report

Posted 9 months ago

“What awful service from the office waited from 13.16 pm ,had to wait till 20.15 to be told that I'm not covered, as my wife was originally driving but had to send her home by taxi ,even though I have a policy with them , told I wasn't tje original driver ,very rude unhelpful Call team .Will not reason or listen”

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Posted 9 months ago

“Pay for full cover. Initially told 2 hour wait then 4 hours then just received a call to say they are not coming at all!!!! No apology and no refund!”

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Posted 9 months ago

“Worst service ever, left stranded in Blackpool in a broken down car with no heat in the freezing cold for over 7 hours with a 2 year old child and disabled family member. It's now 12am and been continually Fobbed off on arrival time, to then to be told the can't take us home, even though we have the cover to do so. Rac use third party contractors that just don't care! Abulsute disgrace of a company. Never ever will I use again,and I recommend any reading this don't make the same choice I did your regret it when you need them the most. Shame on you rac”

Helpful Report

Posted 9 months ago

“They use bad car batteries but charge you for new. The battery didn’t hold charge for more then a week. I filed a complaint but they don’t admit the fault and do not offer refunds. Instead they want me to break down and call back which i can’t let happen because i have 3 babies and can’t just plan a trip knowing my car has bad battery. I hope my experience would help someone not to waste their money like i did.”

Helpful Report

Posted 9 months ago

“We are an elderly couple who broke down in the pouring rain at 9pm the best service they could offer was an estimated attendance between 11:40pm and 2:40 am in the morning with no guarantee that it would not be later.My husband is also diabetics. They felt it appropriate to leave us for up to 6 hours in the middle of the night. We got a taxi home and our friends helped us the following day to get our car to the garage. Seriously this is not a service - shame on you RAC - never again - buyer beware!!”

Helpful Report

Posted 9 months ago

“lost my keys for my mini so rang rac after paying for car to be recovered to my house and many many phone calls and up loading various proof of id log book insurance etc etc2 days later a man turned up not from rac but subcontracter,very abrubt,spent two hours messing around then took something off the car and said he would have to go and come back next afternoon,turnsup the following day and starts trying the key that didnt work so asked whats happening,he replied just go away and let me work he snapped,an hour later he nocked on door shuvved key in my hand and stormed off,angry rude vile man horrendous service,avoid these and join AA”

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Posted 9 months ago

“Waiting 3 hours but when I first called I was told 45 minutes. Got a phone call back saying 15 minutes. Then another phone call back 30 minutes later saying 15 minutes. It's an emergency and 3 hours later, I'm out stuck waiting for the RAC! I wish I had chosen the AA!!!!”

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Posted 9 months ago

“Have been with them on and off for years. Very happy. Renewed today for my wife. Discussed with Sally M at Manchester. What a wonderful telephone manner. Top marks to Sally!”

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Posted 9 months ago

“Wasn't able to speak to anyone, had to fill in a form. Which left myself, pregnant sister and disabled mother sitting and waiting for over 4hrs. In the end we was able get help from a stranger who not only got my working but stay with me unit I got home.”

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Posted 10 months ago

“Very bad service always waiting for at least 6 hours or even more”

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Posted 10 months ago

“We needed your assistance only to be told our cover had expired by 2 weeks.we recieved NO emails to ask if we wanted to renew.when we rang we got NO assistance to be told it would cost over £160 to come out.i am a key worker at a hospital.still NOsympathy either pay or go elsewhere.what a disgrace.also we recieved an email saying our cover for the next year was done and FREE.rang AA and they came and sorted it out.SHAME on you”

Helpful Report

Posted 10 months ago

“From first call to car recovery 27hours Is that a record with 48 phone calls from me in between this time frame trying to get correct info ,hire car was organised but collection was 125 miles away? In the wrong direction Yes they organised a taxi at the cost of £195 paid by rac. When I questioned the rac saying why did they not use the one 27 miles away the said oh they thought it would be closed on a sunday this cost me my sanity and 30 stressful hours I'm never gona get back .I did try and book car in to a local garage to get sorted as it was only a £250 fix at the most bur rac could not commit to get car there within the time frame garage could fit me in also asked if I could get a hire car from them on first day and I would get out a Mobil macanic but that's not an option either of these options would have cost maybe £125 either for a 2day hire or a private recovery truck but in the end cost rac £500 and still have to recover my car now over 500 miles over the next 5 days not including my and my families stress. They really need to reevaluate there finances”

Helpful Report

Posted 10 months ago

“Paid £162 for them to come and start my car, still waiting 10 hours later. Every time I phone for an update I basically get fobbed off. Never had such horrendous service from a breakdown company who trumpet themselves as the best.”

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Posted 10 months ago

“Thanks to the excellent Matthew who went beyond in Sandy on Friday 16th around 15.00. Was extremely quick arriving and sorting the new tyre. Was friendly, efficient and went above and beyond. Ensured tyres were right and did a battery check. Many thanks to him, hope RAC recognise his efforts.”

Helpful Report

Posted 10 months ago

“They charged me 162 pound to come and start my car, and they told me to go to a garage myself to see what is wrong. So what i paid for exactly? The charge is too high just to come and check. You are taking the money from people who are in trouble. It is disgusting.”

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Posted 10 months ago

“They charge me the money for the recovery after today we were still in the same location we end up calling somebody else to recover the car I had the really bad experience I wouldn’t recommend nobody go to rac”

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Posted 10 months ago

“Terrible service avoid if possible made me wait 11 hours still never turned up ...”

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Posted 10 months ago

“While on my way to work in Halifax on Saturday my van broke down and a RAC guy called Kyle atended , He's a good guy, professional and safety conscious. Today i had a blow out on the m62 nr J 24 and Kyle was the Rac guy who turned up again, Professional, polite and friendly and did everything he could to repair while advising my safty and his own , A true professional and a big thank you again. Ten out of ten. Best wishes paul.”

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Posted 10 months ago

“Cancelled my policy 3 weeks ago as I sold my car ,but still money was taken out of my account yesrday ,so I phoned to get a refund and spoke to a woman called daisy with a terrible attitude , told me I had to.psy £5.50 to get a refund to which I said no way ,she called me petty, this is not on o seriously think you need to send your employees on a people training course I know have a new car and will never return to Rac.”

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Posted 10 months ago

RAC is rated 1.4 based on 2,770 reviews