RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,861 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called RAC and was told to wait up to 90 minutes. After 105 minutes of no showing I called again to be told that my request had been cancelled by whoever and for whatever reason - he couldn't tell me. A new 'request' was logged and was told to wait another 90 minutes because that's what the system is set for. After about 60 minutes, a nice young mechanic arrived and changed my damaged wheel and was able to go home. I was in no danger, only bored - to death - as I didn't have anything to read in the car, not even my smartphone. All is well when it ends well, I suppose no one is perfect so this is it.”

Helpful Report

Posted 7 years ago

“Lost car key once many years ago, so usually take out replacement key cover. Daughter lost car key whilst at work today. Asked mother to go to her house and find spare key and bring to work. Rang RAC to say she probably did not need anyone to attend, as long as spare could be found, but she would have to get a replacement key cut. RAC said we will try & get into your car and tow you 10 miles but we wont cover cost of replacement key and will not cut you one. Astonishing. Totally useless. What is the point of taking this additional cover, it is worthless. In fact selling it, must be tantamount to fraud. AVOID RAC.”

Helpful Report

Posted 7 years ago

“Broke down on A36 at 9pm. Originally told recovery would be within 1.5 hrs ...it's 1.45am and I am still sat in my car. Lone woman on unlit road, with car partly parked on road, all of which RAC are aware of. There is nowhere safe to wait outside car as no pavement & I'm not standing in pitch dark at night. Utterly disgusted. RAC 0/10. Will go back to Green Flag.”

Helpful Report

Posted 7 years ago

“Don't use it for motor cycles Front tyre puncture Van turned up without pump Watch this space this happened Friday 25 aug17 at 335 pm”

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Posted 7 years ago

“Broke down at 1pm just off the M25 and finally arrived home at midnight. Service dreadful and impossible to get an answer. Be aware that if you break down on the M25 and need recovery, they will arrive within 3 hours but only move you to the nearest service station. I actually sat at south mimms for 4 1/2 hours before finally being taken home. The sub contracted workers complain bitterly about how they are instructed. Will be cancelling subscription immediately and going elsewhere.”

Helpful Report

Posted 7 years ago

“Family of 6 including babies stuck at the side of the road for over 3 hours. Very poor service done on the cheap. Unless it is a simple quick fix they are useless. Don't buy from these guys. We waited from 3pm until after 6pm. In the end we were towed home and had to pay the next day for another private recovery truck to take us to a garage because by the time RAC came, 3 hrs later and after 6pm, the repair garages were all closed. Like many people, I had been a member for years and the one time you need their help you get an unexpected kick in the teeth. Very poor customer service and a total waste of membership money the one and only time we needed it. A waste of money so will be cancelling my policy immediately.”

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Posted 7 years ago

“Don't go near these people better companies have gone into liquidation.”

Helpful Report

Posted 7 years ago

“horrible, we had broken down vehicle, i called RAC for help but no answer from their breakdown line, they kept playing the recording we are busy your call will be answered soon, kept on like that for over 50 minutes.”

Helpful Report

Posted 7 years ago

“My daughter had an accident. We called the RAC who took almost 5 hours to get to her. By that time our preferred garage was closed so we were told it had to go to a holding centre. My daughter was told that she would be left at the holding centre (40 miles from our home) I spoke to the recovery agent who told me he didn't work for the RAC and he had to do what his company told him, not the RAC. I reminded him that he was representing the RAC but that didn't make any difference. I then spent many hours on the phone with the RAC trying to get the car released from the holding centre. This took 4 days with several broken promises. And then we were sent an invoice with a mileage charge that indicated the vehicle had been returned to our preferred garage, some 40 miles away from where is was taken to. Shocking service. I won't be renewing my membership.”

Helpful Report

Posted 7 years ago

“I find myself having to write a review on behalf of an experience I have just witnessed, whilst sat in Sandringham camping site an old lady of 89 became very distraught and confused we went to assist her she felt that after three days of not eating and worrying about the drive home we decided to contact the family who are 90 miles away they said would come and fetch her, we then contacted the so called 4th emergency to see if they could rescue her or the van they turned round and said a medcial report before they would do anything, whilst I understand it doesn't fit under the normal check list of recovery the lady has been a member for years and perhaps sometimes in Buiness we need to step outside the box to assist our customers, it's called going the extra mile for customer service. Let's put it this way I won't be using the Rac for my family emergency services.”

Helpful Report

Posted 7 years ago

“Last night I broke down in my Renault Megane after finishing work late. The people on the phone were very helpful and kept me informed on a regular basis, as to how long it would be before the recovery van arrived. I was lucky that I was able to wait inside the Care Home where I had broken down but at 2200hrs was still feeling a bit upset and tired. I would like to especially thank Joseph Baker who arrived to look at my car. I believe he worked at Radcliffe. Although my car could not be fixed, he made the suggestion that I leave my car at the Care Home until the next morning, where it could then be collected and taken to the garage of my choice. I would like to give him feedback because I felt that he gave excellent customer service. He was helpful, cheerful and talkative when he took me to my home address. He helped me with my numerous workbags and shopping to the door. I work in a customer orientated profession and it is always appreciated when people go the extra mile and I always think it is nice for people to be rewarded even if they are just doing their job. Thank you. Paula Giannasi”

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Posted 7 years ago

“6 reviews Published 4 seconds ago recently my daughter broke down,well in … recently my daughter broke down,well in as much as her fuel filling pipe came adript from the tank,called out the RAC and they towed her less than a 100 mtrs,maybe less than 50,to wilcos in gainsborough from Tesco petrol station where she discovered the fault whilst filling up. wilcos fixed the problem with a circlip,cost he £56 ,this is our 5 breakdown with the RAC over the years and rather than the claim of they fix 4 out of 5 at the roadside,all 5 resulted in a tow,the one prior to this one they refused to take her to the garage of her choice offering only a trip home,corrected the next day with another truck taking her to where we needed it to be,a garage.”

Helpful Report

Posted 7 years ago

“I took out insurance with the RAC in 2016. Customer Service was so poor that this year I emailed and called over a month before renewal to inform them I would not renew. I did not receive notice of renew which is a legal requirement. I then received an email informing me they had renewed my policy. When I replied I received an email back about me no claims discount. I then called and was told I had to pay it. I asked to speak to a manager and was put on hold then cut off.”

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Posted 7 years ago

“Did they not fit indicators to your VW vans?”

Helpful Report

Posted 7 years ago

“I called RAC to cancel my membership which they did and charge me £15.50 cancel fee and after couple of days they charge me £1050 a month which are used to pay monthly I called rac to complain about it and they say you haven't readed The small print,and I never used the service”

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Posted 7 years ago

“Sven absolutely fantastic service would rate more than 5 if I could, needed car ready for daughters 17th tomorrow battery flat as anything went above and beyond to make sure car was up, running ready can't recommend enough”

Helpful Report

Posted 7 years ago

“The price was very fair and the customer service was outstanding”

Helpful Report

Posted 7 years ago

“On Sunday 16th July my car unfortunately broke down just before 21:45. I called the RAC emergency breakdown number being an RAC member to ask for assistance. I was advised a patrol would be roughly 45 minutes which was all fine as I wasn’t in any kind of danger. The friendly patrol guy turned up, I explained the issue and he explained what he intended to do to try and get me back on the road. The issue looked to be related to the calliper on the back wheel of my car which had somehow removed the brake pad completely from its seating. The engineer explained that he wouldn’t be able to fix this at the roadside and would need to recover the car. During this discussion he explained to me that I have part and labour cover to the value of £750 with my RAC cover and the issue would be covered by that warranty. He said my car would be recovered to my home address due to the time of day (roughly 22:30) and then tomorrow the RAC would contact me in the morning and the RAC would recover the car again to the garage for the warranty work to be completed. He then called up the RAC warranty line and left them a voicemail where he asked them to call me back the next morning to arrange the recovery from my house to the garage and have the warranty repairs completed. He then found on his laptop a garage that was close to where I lived which was one of your approved garages. The patrol guy then packed up his things and said the recovery vehicle was on its way and he could do nothing else to help me and left. About an hour later a flatbed recover truck appeared and the car was loaded using a rear skate on the wheel since it was stuck due to the calliper issue. The recovery truck brought my car the address I had given him and he unloaded the car in a large carpark next to my house which is free of charge to use and off he went. On Monday 17th July 2017 it had reached 11am and Id still heard nothing. I decided to call the RAC warranty line to ask them for a progress update. The person who I spoke to said that they could not deal with the recovery of my vehicle to the garage and I would have to call RAC breakdown. This seemed odd since the patrol last night had left them a voicemail for them to contact me about the breakdown. I called up RAC breakdown and explained the situation. The lady I spoke to was extremely rude who said that ‘I can’t expect a 2nd recovery, each breakdown comes with 1 recovery. If I wanted the car recovering to the garage it would cost me £85’. I was truly gobsmacked by this! At no point was I told this previously and even trying to explain this to the very rude woman I got nowhere and ended up hanging up on her. I phoned back again and spoke to someone else which was much more reasonable. They explained that it all needed dealing with by the warranty line so I was passed back and forth between 5 or 6 different people until I got through to someone called Chris. I explained the full situation to Chris who placed me on hold and then said that a recovery truck had now been dispatched to recover the vehicle to the garage for the repairs. He said he wasn’t sure how long it would take but they would give me a call before they would arrive. Some 4 hours later around 2pm I received a phone call to say the recovery vehicle was 15 minutes away. When the truck turned up I knew something was wrong. They had sent a standard style towing truck not a flatbed. The guy took one look at the vehicle and decided he could not recover the car with the vehicle so he left. I had to then call the RAC yet again to explain this where I was put on hold and was told another truck would be dispatched that was capable of dealing with the vehicle. 2 hours later I got a phone call to say the recovery vehicle would be there shortly and sure enough the recovery vehicle turned up and loaded my car. He had instruction to take it to Autoclinic, Bridgnorth Rd, Madeley, Telford TF7 4JB which is one of the RAC approved garages for warranty work. We proceeded to the garage and upon arrival I expected the garage would be aware of us attending but they hadn’t heard anything about it. I explained the whole issue to them and they said they would call me when they had diagnosed the problem to get me full details for the warranty. The next day they called me and I gave them all the appropriate details. Within 10 minutes of that call ending he called back to inform me that RAC warranty would not cover any of the issues found on the vehicle! Again I was gobsmacked since your patrol has already assured me that my RAC cover would get my car repaired without it incurring any costs to me! He gave me a figure of £650 to fix the issues on the car. I asked him to leave it with me as I wanted to speak to RAC myself. After speaking to the warranty line they informed me that cars over the age of 15 years and not covered by your parts and labour cover!!! When I took out the breakdown policy the car was under 15 years old but when the car turned 15 why did you continue to take the same amount out of my account each month knowing all full well I couldn’t benefit from a service you was charging me for. It’s absolutely disgusting!!!!!! So all along I’ve been given false information and several different stories by all the different staff members I’ve spoken to at the RAC. It all seems like the RAC conjure up any kind of excuse to get out of helping a customer in need it’s a complete joke. Considering the car is 15 years+ now and a cost of £650 I had to consider if it was worth paying for the work myself since your failure of a service has epically let me down! I decided to get another quote for the work doing and I’ve received a cheaper quote elsewhere. Today 19th July 2017 I attended Autoclinic to let them know I was taking the car elsewhere where up-on they refused to let me have MY car back until Id paid £45 for the time they spend investigating the issue! THIS IS NOW TURNING TO A COMPLETE UTTER JOKE. YOUR APPROVED WARRENTY GARAGE DIAGNOSED THE EXACT SAME ISSUE AS YOUR PATROL DID AND IS EXPECTING ME TO PAY FOR THE INFORMATION I ALREADY HAD WHEN I WAS UNDER THE PRETENCE THAT YOUR COMPANY WAS TAKING MY CAR THERE FOR FIXING UNDER WARRANTY!!! I WANT YOU TO GET MY CAR RETURNED TO ME IMMEDIATELY!!!! AND I WANT ALL THE PREMIUMS I’VE PAID SINCE MY CAR TURNED 15 (JULY 2016) RETURNING TO ME THAT YOU’VE BEEN CHARGING ME FOR KNOWING FULL WELL I COULDN’T USE. At the minute I have no car and an extremely poor view of the level of service I’ve received. When you pay for a service you expect to get exactly what you’re paying for but it has fallen way short.”

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Posted 7 years ago

“10pm: 50 mins waiting time on the phone to request help and the RAC van came about 7 hours later and that was in city centre.”

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Posted 7 years ago

“Just been rescued by Jamie (Northampton). . Fast arrival, diagnosed problem and got me home super quick. . Great guy, really friendly, very professional. . .”

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Posted 7 years ago

RAC is rated 1.4 based on 2,861 reviews