RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having been with them for a year and being only two weeks away from changing we broke down on an Aroad 135 miles from home in the wind and rain. We broke down around 11.30. RAC guy didn’t get to us until gone 3.30, did nothing to the car. We weren’t recovered until 6pm. No food or drink and no access to facilities, rang multiple times without really getting anywhere. Then still had to arrange a taxi home through them which was a 15 minute hold to be told yeah it’s done. Didn’t get home till gone 10 and still had to leave our car over 100 miles from home. Do not use. Not worth the money.”

Helpful Report

Posted 2 years ago

“I would definitely not recommend this place. They rip you off and they don’t help you when you need them. I have been paying monthly for recovery and when I needed them to tow my broken car for 3 miles they wanted to charge me £140 so I called another local company and they charged me £50. Also, they will charge you if you want to cancel the subscription. I never used their services but they requested £50 for terminate the subscription. I will tell all my friends and family to stay clear of them.”

Helpful Report

Posted 2 years ago

“5hours and still waiting!!!!!! The customer complaint line has an automated voice waffling on about people are on the roads in summer ??? It’s blood February!!! Won’t be renewing with this absolute shower!!!”

Helpful Report

Posted 2 years ago

“Absolutely shocking left me sitting on the side of the road for 8 hours and never turned up at all and never even rang to see if I had sorted anything out myself which I had to do in the end terrible company!! Do not use this company !!”

Helpful Report

Posted 2 years ago

“Lone female broken down on a bypass. Kept holding on phone line before being told couldn’t find my records?? Called different number, discovered they had wrong car in my name then cut me off! Called again. Staff unbelievably rude. Three hour wait time. Will be cancelling subscription.”

Helpful Report

Posted 2 years ago

“The fact that my dad has been waiting for 6 hours now for someone to come get him and our mobility car is beyond disgusting. Spoken to many people saying oh it'll only be another half hour since 11am it's now 5.45pm. will never use again”

Helpful Report

Posted 2 years ago

“Broke down and reported the issue at 17.50pm last night was told it was a 2 hour wait, still no one had arrived by 23.00pm and 3 phone calls chasing to be told they didnt understand why no one had been to us and that they couldnt even giv an ETA and that a manager was going to call me within the hour, another hour later still no phone called 4 times all in all and each time was as they couldn't understand why no one has come out to us. we gave uo in the end as lucky enough to be able to leave the Van and get a lift home, and had the collection booked in for today between 08.00am and 12pm today, well still no phone call from a manager no apology and still no collection as of yet appalling service.”

Helpful Report

Posted 2 years ago

“My wife and I suffered a puncture on the very busy M6 motorway. We called out the RAC and 15 minutes later Duncan arrived. He was awesome and delt with the very dangerous situation brilliantly whilst keeping us safe at all times. Excellent service and highly recommended. Thank you so much Duncan. Ronnie and Lesley”

Helpful Report

Posted 2 years ago

“Was left sat for nearly 3 and a half hours very late and night as a lone female with no updates regarding the recovery. Had to keep calling for updates. Were over an hour later than the expected already long wait. Not impressed. Will be switching.”

Helpful Report

Posted 2 years ago

“Super Long time to come out, even when I was broken down not in peak times. Only got communication from the engineer once I rang for an ETA. Had better luck asking a stranger for help”

Helpful Report

Posted 2 years ago

“This is the worst company every, been broken down since 8:20 this morning and now it’s 18:00, my company called them to come recover, RAC are the best at telling lies…. Telling me 2/3 hours, I was on the A43 Northampton, waited 4 hours rang them agin, They said 10 mins he’s round corner to recover my vehicle, I rang back 30 mins later, said contact traffic officers, so they came within 20 mins and moved the vehicle safely as I was to do by RAC…. Still no show up, it’s absolutely freezing the vehicle won’t start so cannot put heaters on, I am 130 miles from home, can’t go get food so I didn’t eat… now it’s dark and cold and I’m hungry and I’m still waiting 18:07…. This is ridiculous, they claim we’re a big company and all they said they can’t get any recovery vehicle out! My kids are waiting at home… on a serious not this company should shut down! Uselesss! 9+ hours in the cold and still ongoing…. I advise anyone and everyone not to use this useless team because they can lie il tell you that. Lie about everything…. They also cut me off twice”

Helpful Report

Posted 2 years ago

“RAC is the most useless company I have ever used they make you wait most operators good at lying they are rude. They do not bothering to inform you where your car is. You wait all day long waiting for the car and they give your answer is going to be ASAP. 10:30 in the night to recover my car. They picked up the car in the morning at 9 the dumped my car from Warwick to Oxford. Operator is saying I don't know when they are going to pick my car up no information misleading this is the worst place to be.”

Helpful Report

Posted 2 years ago

“Our driver broke down on the M1, 9.5 miles away from south mimms services at 05:10 as account holders the driver called RAC at 05:20, mechanic was on site shortly after and advised it needed recovery. Recovery truck arrived around 7am and took driver to South Mimms arriving at 07:30 to be told that somebody else would now collect him, at 10:18 he was collected by SECOND recovery truck for a 30 mile trip to Thurrock services arriving at 10:58. The driver was then told ANOTHER truck would collect him to take him back to Whitstable (our depot). 5hours 40mins later from arriving at Thurrock after multiple phone calls and being told truck will be with you in an hour, at 16:40 driver is collected for the 3rd time to make the last leg of the journey finally arriving at 18:00. UNACCEPTABLE..”

Helpful Report

Posted 2 years ago

“Hi - just sharing some RAC service issues. I have been a member for over 25 years and happy with the service in the past. However, I had a breakdown in December on a bitterly cold night & the RAC declined to send out help as their system indicated that my car was within 0.25 miles from my home & I did not have home cover. I sent evidence that this was not the case & stated that I had young children with me & they still declined to help. So, I had to abandon the car, get myself home & then arrange for the car to be recovered & repaired. I sent in a formal written complaint on the 10th December & I am yet to have that resolved. All I have had from the RAC is an email asking for more time. It takes 30 seconds to go onto google earth & check the distance I was from my home so I can only assume they have specially trained snails for this job as I cant see the need for 2 months to verify the distance..... So - dire customer service, failure to send help to a single parent with children on a freezing night & then complete failure to resolve a complaint within 2 months..... Please be aware of how the RAC is currently treating its members.”

Helpful Report

Posted 2 years ago

“unhelpful and rude advisors. I was told my car is at home when I clearly said it was on the roadside over half a mile away. I have tried to explain where the car was but they didn't listen to me and hung up on my face while I was speaking and the advisor has assumed that the car was at home just because I didn't remember the postcode from where the car was left on the roadside. I have stated that the car was about 15 minutes within walking distance and that's why I have called from home but no one wanted to listen. When a complained was made I have had an email telling me my car was at home and therefore they would not cover me!!! I went to check my parking space just in case I was crazy but the car was not there! great RAC, thanks for being so human!”

Helpful Report

Posted 2 years ago

“Our car battery was dead so we called out RAC. Breakdown man told us to replace the battery as it was defunct and unable to hold a charge. Car was tested to see if any unnecessary drains on battery but told all was fine.He told us that he could fit an RAC battery with a 5 year guarantee that would be reliable and we could be worry free as the RAC would replace it if it failed within the 5 year guarantee. We agreed despite it costing over £160 for peace of mind. A few months later the battery died. We had not driven the car on this occasion for about 5 days. RAC man tested the battery and said as it was just above 11.9v he was unable to give us a new one under the warranty but to call again if it failed again. He put a charge in the battery and that was that. We use the car quite a lot and have driven to Cork via Wales and return so underused was not an issue. Warranty stipulated that car must have been driven over 2000 miles. It was well over that and was regularly used Battery was flat again couple weeks back after 3 days of being unused. RAC man tested the battery and said it was no good. It was well under 11.9v and wouldn't hold a charge. He could find nothing wrong with the car. No lights had been left on etc. We expected him to change the battery under warranty as it was still well under 1 year since fitting. We were informed that as it was under 11v he could not change it under warranty. So it seems the warranty is not fit for purpose wether the battery records either under or over 11v. The company is totally disingenuous. Be warned never to purchase a battery from the RAC. I have written two complaints to their customer service and have just been fobbed off saying we have not been covered by the warranty terms and conditions! They appreciate our frustration but they are joking.... they certainly do not. Unbelievable. I have been with RAC for years now. Had only a couple of breakdowns. Had to wait hours and hours for recovery but just accepted that they were busy and didn't complain. However selling a battery that is unfit for purpose with a 5 year warranty and then refusing to change it under warranty is unforgivable and surely against the law. Will be taking this matter to Trading standards and the Financial Ombudsman.”

Helpful Report

Posted 2 years ago

“BUYER BEWARE. Do NOT purchase breakdown cover from the RAC. I have been a member of the RAC for 53 years and can honestly say that when using their services on probably no more than 8 occasions over the years they have provided an acceptable service. I can't remember waiting more than an hour or more and so continued to buy my annual breakdown cover. Since the early years when my vehicles were not as reliable I have been lucky enough to own newer and more reliable cars and therefore not needed their services for many years now. Unfortunately when driving my classic car it broke down and so I had to call upon the services of the RAC. That's when I have realised that the RAC are not fit for purpose. I was given an eta of 2 hours which came and went. I called them to be advised that it would be a further 2 hours. By this time it was dark and I was freezing cold. After explaining that I was 72 years old and had broken down in a dangerous place I was put as a vulnerable case but the eta couldn't be changed and kept using covid as an excuse as to why I would have to wait. After that 2 hours had come and gone I rang again to be told that my new eta was another 2 hours away. I had already waited for nearly 6 hours and so decided to make my own arrangements to get home. Making a formal complaint the next day I eventually received an email apologising for their failure but still blaming everything on the effect of Covid. The bottom line is after all my years of paying for a service that I hadn't needed to use the time when I really needed their help it was non existence. To me the RAC is a business NOT fit for purpose. I certainly won't be renewing my membership ever again.”

Helpful Report

Posted 2 years ago

“RAC CAR WARRANTY , not worth what it's printed on , tried to cancel ,spoke to a lady who insisted SHE was the expert on the matter! , she didn't know Diddley ,very rude obnoxious woman. Then spoke to a much more understanding lady from Bristol who sorted it out , without any problems . What is the matter with people in this day and age? , The consumer does not like being mis sold useless , promises , commitments to help you out , when you need it most, at exorbitant amounts of money, DO NOT PURCHASE RAC WARRANTY .”

Helpful Report

Posted 2 years ago

“As again let down by RAC , just renewed our company policy and they have left our engineers stranded , hopefully not for 6 hrs like last month , Just say you can’t get there we can make other arrangements , instead of waiting till 3am again , I certainly wouldn’t recommend RAC , unless you Love standing at the road in hope !!”

Helpful Report

Posted 2 years ago

“Avoid at all costs Avoid at all costs. Join the AA Last Friday I broke down at 11:07am. I called the RAC and reported the break down. 12:04pm I was called back and advised the vehicle would need a full recovery and a patrol was no good. That was perfect planning and spot on. I was asked where did I want to be recovered to. I specified a postcode. I was told that I only had a 10mile tow. (This is in dispute and the level of cover is not what I was after.) I was told for an additional 4.75 miles I would need to pay a top up of £100. When I questioned the lady on the phone about this I was told the following. Even if the level of cover is not correct its tough luck today as no matter what I did about my membership, I'd still have to pay the £100. The lady then cut the call. Given that it could have been a poor phone signal I called back. The lady I then spoke to was very helpful and kind. She informed me that there was no job and the recovery had been cancelled. After a few mins and further questions and details I was told that the recovery had been reinstated but that a patrol would be sent to assess my vehicle. By 1pm I'd heard nothing so I called back for an update only to be told that the recovery had been cancelled at 12:04pm because I'd apparently refused to pay £100. (Which wasn't true) eventually by 1.58pm after parting with £100 I was told that help was on the way and the recovery would be with me by 4:45pm. (Please note I reported the break down at 11:07am. I recieved a phone call from westbourne recovery asking where I was located. I asked when they would arrive. I was told they couldn't give me a time as they were very busy. This was frustrating. I called back the RAC and while on the phone the lady said the recovery had been put back untill 7pm. The special intervention team got involved. They authorised a cab for my wife which cost £42. They also authorised up to £150 for me to find my own recovery. While this was arranged the recovery time was delayed untill 9pm. (Please not again recovery reported at 11:07am.) I've eventually got back to where I needed to go £292 out of pocket. £100 taken under similar circumstances to extortion to the RAC. £42 to a cab company to get my poor wife home. £150 for my own recovery. I've now been told it's up to 21 days to even get a response from the RAC. I've emailed and asked for updates. Nothing. Eventually after various public Facebook posts they responded. They seem to think the service was acceptable and they were doing me a favour giving me my money back. Avoid at all costs.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews