RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flat battery. Told 4 hours. Text every 30 minutes saying will be here in 30 minutes. Six hours later phone call, might be coming tomorrow. Made own arrangements, will not renew with RAC. What has happened to you, you were brilliant once!”

Helpful Report

Posted 2 years ago

“Broken down on 11 September at 6:45 pm. Called rac waited 6 hours after they said a Petrol has attended the scene which I was in the car and no one showed up. They closed down the job. I requested another rac Petrol to come they arrived in 50mins guy towed my car to a garage and said they will sort you out for the best price which I didn’t agree with the garage but I thought why not give it a try as I had no say in it. I was advised to ring the garage the next day and the rac Petrol told me it was my water pump needs replaced, so when I rang the garage the following day and asked the lady who I spoke to. How much will it cost and how long will it take to fix my water pump. the lady said it will cost £590 and will take a week to fix I was shocked, I then rang my local garage and asked them how much will they charge to fix my water pump they said £250. So I rang rac back and told them that I am not happy with the price and garage they recommended me. The lady I spoke to rac customer service started saying. I accepted the garage and they will charge me extra to tow it to my preferred garage. I try to explain to the lady that the rac Petrol guy didn’t even let me choose my garage and took my car saying thats the only garage he’ll take me so I had no choice. I felt so upset and disappointed that the service,I paid to receive is not my choice to have my say as a customer and was being told how to use my service and not get what I paid to receive. After I explained myself a number off times. I was put on hold for for a while and in the end they accepted to tow my car to my preferred garage. I waited no show, and rang in so many times for updates they kept giving me different times. I waited few hours and kept ringing to ask for an update and they also agreed to give me a onwards travel. Which I didn’t receive I was told wait time 2-4 hours everytime. I just kept ringing and ringing Everytime I spoke to someone they kept giving me different times and a few times I asked there names they just cut off the phone. I also had to attend a funeral my uncle passed away and I couldn’t make it I kept repeating myself every time I rang in. I am so disappointed. I am making this complaint to ask is this how rac treats a customer and I been a member for 9years and think this is a joke. I am very very upset wasted two days chasing up this service”

Helpful Report

Posted 2 years ago

“Shane went above and beyond to get my car back on the road after Volvo palmed me off. I was so stressed and he really saved the day, he was lovely and I cant thank him enough!”

Helpful Report

Posted 2 years ago

“Our car broke down at the side of a busy motorway. Rung and said 45 minutes ended up taking two hours. When they finally towed us to a safe location they made no attempt to make a temporary repair (Flat tyre) and just left us there in the middle of the night. When I phoned back asking where our roadside assistance was, they have now told us it could now take 4-5 hours to get someone to come and help. They left us stranded in the middle of the night. We had 2 elderly people and a child in the car! Really not acceptable (still waiting). The AA seem much more professional!”

Helpful Report

Posted 2 years ago

“I have called the RAC twice in 4 months and interestingly, they send the identical texts both times-firstly they give you a time(in our case 3 hours) then within 30 mins the excuses start coming out-busy period,motorway, trying to get someone local to me to come out...text after text. Last time they did not even have the decency to tell us that it would be delayed overnight. Today we got the call saying it will not be with us until tomorrow. No surprises. PS First time I rang they put the phone down on me!!”

Helpful Report

Posted 2 years ago

“What a bunch of whoppers. We’ve been waiting for over two hours. Really, really rubbish humans. They keep saying it’s just going to be ‘another hour’. We’ve even been told off by a highway man we’ve been here so long. Although he did give us some space blankets. Which was kind. He’s going to come back in a bit and charge us £170 to tow us to the next junction. I’m really cold. And sad. And far away from home. Naughty RAC. Naughty. Just be a bit better.”

Helpful Report

Posted 2 years ago

“Broke down, waited over 4 hours in the dark on a country lane before I gave up and walked home. Terrible service”

Helpful Report

Posted 2 years ago

“Bought tyres from RAC. Should have been fitted 6th sept 2022 but no one turned up Called them said garage had the booking but no time If they had the booking they had the time slot or just turn up on the day Asked for a refund Not happened!! Tried calling all day Thursday waiting 1/12 hours each time to be told lines are closed at 17.30 but it’s not 17.30 all day!!!!! This group is a sham they do not care about customer service!!! I’m about to issue a charge back which the RAC will have to pay a charge to the bank and receive a black mark”

Helpful Report

Posted 2 years ago

“Poor poor poor!!!”

Helpful Report

Posted 2 years ago

“Worst company ever worst customer service ever I'm saying that because I spent 16 hours in London waiting for recovery truck I got traffic ticket I lost my income for the day work and all this because you need to wait so long for the recovery truck unbelievable I will recommend to not use that company ever ever because you gonna make for yourself much more problem than it's worth it they should help to the drivers not putting them even deeper in the hole customer service ignoring you telling you that is your fault you lost the money and they have nothing to do with your problems because they are just recovery they didn't recognise they make that problem I still cannot believe you can wait for the recovery 16 hours in Wimbledon if I could I will give this company - 5 Stars I added the pictures of the recovery truck which was smaller than my car ridiculous”

Helpful Report

Posted 2 years ago

“Left in service station with a total flat for 5 hours. In the end had to ring a local garage. Single woman who had managed to ‘ limp ‘ off M25 with no hard shoulder. Just received constant texts every 30 minutes. DUSGUSTING SERVICE for ofbver £ 300 per year !!”

Helpful Report

Posted 2 years ago

“I pay a small fortune for this monthly, only ever used once before 8 hour wait and then sent 3rd party who could not offer the service we pay for now used again today given I am disabled and had a medical emergency they promised I would be dealt with in 2 hrs 2.5 hrs later called to advise another 2.5 hr wait, I cried to the lady!! She still could not help, my advice if your disabled and can’t wait this long avoid them! If your happy to sit in a car or wait by roadside and wait for hrs on end then join them! Shocking service we will be cancelling! Also if you have no signal you can’t use app and there is no phone number not helpful at all!”

Helpful Report

Posted 2 years ago

“Reported breakdown at 11:02am, initial response to disable driver excellent less that 30mins fault diagnosed car needed recovery. That's when it went to wrong initial patrol response was unable to take 4 passengers, so recovery vehicle was requested to cut a long story short numerous phone calls and waiting in temperatures of 34 Degrees finally recovered in two stages to home total of 15.5 hours. The worst part was on every call to the RAC call centre they did not seem to have all the relevant information and to add insult to injury having written a letter of complaint and giving them 14 days to respond, and have still not received a response, and this is the service give to a customer of 20 years standing. It is my understanding that they should have booked a Taxi in first instance and that patrol that first attended should have recovered the vehicle.”

Helpful Report

Posted 2 years ago

“Avoid like the plaque AA treat you better than these”

Helpful Report

Posted 2 years ago

“Car broke down waited for help from Rac no one turned up Walked home left car And was told after getting home 6 hours later no one available What isvthe point paying £354 For service which is not up to scratch. Very disappointed Still have not been called from Rac to apologise and give reason Thank god my failmy was not with me”

Helpful Report

Posted 2 years ago

“Victim of perceived racially motivated malicious RAC breakdown engineer claiming that I am lying about the circumstances in reporting a breakdown ( as a member ) - means I am unable to access any recovery of vehicle / young family until customer services can resolve the situation Nearly 2 days later and still waiting at the back of a queue for assistance Hired a car for family to get home from personal finances Clunky online only system that regurgitates you back to the telephone automated queuing system to repeat the process and actually try and talk to a human to explain Not user friendly / inconsistent advice from different people during process / seemingly unable to resolve situation and may need to resort to arranging own recovery I and all family members will be cancelling membership - my advice is to find a user friendly - person led alternative at all costs #RACnotwhattheyusedtobe Still waiting 7 hours later in car - phoned RAC again ( 5th time) and told that there is NO LIVE JOB pending - 3rd breakdown assistance referral made ( they know my car and location obviously but keep getting details of when I reported breakdown and timing details wrong ) Promised immediate callback from Special investigation team to help resolve issue Text received but no further communication … expect 270 minute delay to mobile RAC unit ( if it arrives and job doesn't get cancelled / dropped for 4 th time - utter shambles of a company Reply to my twitter blog Reply from RAC Breakdown Cover Good afternoon, I'm sorry to read that you are feeling discontent with regards to the service you have received, this is certainly not the service that we aim to provide, and I can appreciate the frustration this must have caused you. Could you please send the full details on the complaints form via the link below and our team will assign a case handler to investigate this accordingly. Well that'll fix the car then ! Oh wait maybe in a few weeks … 1730 hrs Friday … now 8.5 hours since reported … No call back and helpline / customer services closed until Monday - phoned through call handling system again ( call number 6) told to expect further delay of another 90 minutes informed that of my Panic attacks over last 2-3 hours due to uncertainty and apprehension explained to call handler - moved to urgent medical priority list … same eta for patrol of 90 minutes Help me please After 10 hours of waiting contacted RAC again ( another 30 minute wait for them to answer) - 'no one has accepted the job yet sir' - apparently the person was very sorry ( again) but could offer nothing further as 'it isn't his responsibility to follow up on cases … I only take the phone calls !' - as he's speaking an RAC patrol drives past ( unknown to the helpline) so I flag him down , explain the situation - he assessed car ( unfit to drive ) calls up the recovery unit ( the car May or may not be recovered today !!) and organises a hire car for me to travel home No further contact from RAC by phone or text …. Now 150 miles away 15 hours later and wonder whether my car will EVER be seen again ( it is still in the original location ) RAC man himself was embarrassed by the inefficiency and sheer incompetence of the firm he works for Phoning AA tomorrow !”

Helpful Report

Posted 2 years ago

“You only find out how good or bad a company is when you need them. Broke down near an airport when about to collect family. Given unbelievable 4.5 hour attendance time, they were not prepared to prioritise in any way. Had to arrange at considerable personal cost for family to get home. Predictably RAC don't want to know, they have no customer service ethic. They couldn't care less about me and just parrot terms and conditions. I wont be renewing and would advise prospective customers to steer well clear. Imagine if you were stranded in a dangerous place having to wait 4.5 hours for them to deign to arrive.”

Helpful Report

Posted 2 years ago

“Left hand doesn't know what right hand is doing To complicated to get quotes and repairs done Took over a month and am out of pocket even though they were claiming repair off 3rd party Not professional people at all”

Helpful Report

Posted 2 years ago

“Nothing 'Royal', 'Automobile' or 'Club' about the mindless automated and dysfunctional 'chinese whispers' madness of the RAC. We pay £250 a year for 'assistance', but today got NOTHING but stress, costs and no service, or customer care. Phoned it in at 12.00. Got a 4.5 (!!!) hour estimated arrival time. Waited for 2 hours then got a phone call refusal for free recovery due to no tax (the DVLC website currently will not renew my disabled tax; their website fault). Sorted recovery myself for £10 less and FOUR HOURS quicker than the RAC, from the same garage that they used hours later. The folk that recovered me in 20 minutes then called me 2 hours later to tell me the RAC had just asked them to recover the same vehicle , which the RAC had earlier refused to recover. 6 hours after calling it in I'm still getting text messages saying they're on their way, despite the same 'trusted supplier' having sorted it out hours ago. £250 a year plus £100 to sort it myself, but much quicker, from the same garage. Thanks for leaving a disabled amputee at the roadside to sort it out better/quicker/cheaper themselves...........So what exactly our we paying for apart from dysfunctional text messages? The emperor wears no clothes.”

Helpful Report

Posted 2 years ago

“Car Loan: Got rejected because I just started a new job even with a 8 year perfect working history across 2 companies previously, 150k of assets, living at home with parents rent free, working as mining engineer in WA, high paid job but……… because I was on probation I was denied. I called up thinking I will talk some sense into these Monkeys and upon talking to the manager she was just a robot to policy. She said “we take all factors into account before approving a loan not just probation” to which I mentioned all the above again which is “all the other factors” (income, savings, job history, spendings and credit rating which I don’t have as never taken a loan). After that moment I realised she didn’t have the capacity to think for herself and I was wasting my time so went and proceeded with loans.com.au. They talk a big game about helping WA but RAC is BS and they think only inwards.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews