Three Reviews

Name: Three
Rating: 1.57

1.6 Rating 167 Reviews

14 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from this provider. I have had 2 bad experiences with them (one ongoing and still to be resolved). Their service is absolutely abysmal and they will trap you into their contracts making it impossible to leave even if the service they've provided is crappy. AVOID AT ALL COST.”

Helpful Report

Posted 8 months ago

“Bought a an iPhone 15 and accessor outright online. Returned device etc within 5 days. Fast forward 3 months numerous chats and calls. STILL NO REFUND. Sick of getting fobbed off and excuses saying they’ve lost payment then found it.. refund in 7 working days then another 7 working days. I’ve had enough!! My bank is now dealing to retrieve payment DO NOT USE THREE MOBIL CUSTOMER SERVICE IS APALLING.”

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Posted 8 months ago

“The broadband service is terrible, can't connect to game servers and cant connect to works vpn and. trying to cancel they magically pull out another router that is supposed to fix all the problems and upsell you. Communication with three is extremely difficult, I have been kicked out of the automated chat several times and when you do finally get through to someone it last about an hour an your problem still is not resolved. The phone service does not accept my three number plus you have to listen to some automated sales pitch first before any options are available, also call centre is over seas somewhere so if you have a broad accent then its difficult to understand each other. Email is reserved for people who has accessibility issue and they won't communicate through that. overall, avoid them, save yourself time, money, and a headache”

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Posted 8 months ago

“If you know what’s good for you, you will stay clear. Service is an absolute joke, 5G is non existent. Customer service are even worse, tell you there’s nothing they can do, then miraculously when I say I’m not happy, they can do everything under the sun!! Bills are increased every year, you also have to pay extra to use your own allowance abroad that is already paid for. Scammers!!”

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Posted 8 months ago

“I paid for my device which was an early upgrade and Three cancelled the order with DPD and made them send it back to Three and still haven't received an reasonable explanation for this. I made this order on the 26th June and still waiting for my refund to come back to my bank. I paid £226.57 and I need my money back as Three have taken back the device. I have Three young children and find it dishearting that I have to wait so long for this to money to be returned to me. I do not understand how Three have not given me my device but have kept my £226.57 deposit. I feel like I have been robbed in broad daylight and I already had a sim only contract so quite shocked at how they are treating their customers.”

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Posted 8 months ago

“This is the worst network provider with horrendous customer service. They will make false promises, lie, steal and treat you like you are an idiot who doesn't know what you are talking about. They don't even bother to understand what your concern is and keep moving you from department to department but solve nothing at all. They refuse to give refunds when their services don't work. Three gets you with the shiny offers and possibilities but the reality of it all is appalling. I DO NOT recommend their services to anyone and if you want to waste hours and days of your time then contact their customer service. They even hang up the phone while you are talking! DISGUSTING service!!!”

Helpful Report

Posted 8 months ago

“Account number 116428538. On May 21, 2024, I visited Three store to activate the 5G Home Broadband service. Unfortunately, upon verification, I discovered that the service is not available in my area. In the same week, I returned to the Three store to cancel the contract. On May 25, 2024, the store staff initiated the cancellation process by contacting customer service. On June 21, 2024, I received the envelope for returning the 5G Home Broadband device. To my surprise, today, July 1, 2024, I received an email informing me of a charge of £46,16 for the contract in question. I would like to emphasize that I acted promptly to cancel the contract as soon as I discovered the service's unavailability in my area. Furthermore, I am a loyal customer of Three company. I have been receiving payment reminder emails every day. I finally paid, but I was unfairly charged an additional £46.16. This situation is causing me stress, I don't want to share it on social media. Exercise vigilance when signing a contract with Three, as they have a reputation for breaching contracts”

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Posted 9 months ago

“You hire a contract, they make you pay 2 contracts. You cancel both and they still make you pay both over the years. 0 Customer assistance. Only for time and stress, is better to take any single other company.”

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Posted 9 months ago

“Below any standards. I have pay monthly contract and my calls abroad are blocked. Waste of money. Never Three again. This provider is selling you 12 months contract to restrict your phone calls for 3 months.”

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Posted 9 months ago

“Usually less than 1mb download and upload speed. Terrible speeds.”

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Posted 9 months ago

“I cancelled my phone contract within the cooling off period. Twice they informed me, I would be charged over £700 for my final bill. Twice I contacted them via live chat to be assured this payment wouldn't be taken. The payment was then taken anyway putting me overdrawn. I've contacted them multiple times to be given the same unhelpful information. Tomorrow will be 10 days of having no money and no one within the business can tell me exactly when I will get my money back. I'm extremely upset, angry and worried. Having no money for 10 days and the company doesn't seem to care or want to resolve my situation quickly.”

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Posted 9 months ago

“Internet not working rubbish service”

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Posted 9 months ago

“I recently bought a £35 SIM card from Three at the airport, which was supposed to provide 150GB of data for my month-long trip in Europe. However, once I left the UK, I found out that I only had access to 12GB of data when roaming, which was not disclosed to me at the time of purchase. This left me with insufficient data for most of my trip, causing significant inconvenience. When I contacted Three to complain, they said they could only contact the store that sold me the SIM and refused to offer any credits or partial refunds. This lack of transparency and poor customer service is a scam.”

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Posted 9 months ago

“Awful. No support, communication is non existing. It took ages to cancel account which was reopened without any notice. Technical glitch with pass codes made me spend week going backwards a forwards between shop and Live chat. Never again!”

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Posted 10 months ago

“Worst of the worst. Have been with this company for over 10 years, my phone connection hasn't been working for over a year; one bar wherever I go, no connection to internet. Have to contact them every month with no help, tell you to turn your phone off and on to basically disconnect your chat from them. Today I finally got pass all their basic info on how to restart a phone, as if I've not been doing that for a whole year... today they told me it was their fault they have had "work" going on to improve their services... I said for over a year... she said yes these things take time. Yes time I've been paying £80 a month for unlimited data and can't even get a connection. Their compensation offer was a one off offer of £13?! What a joke. I have been paying £80 a month for a service that I have not been receiving for them to offer me £13!!! 10 years of being a customer and you get offered that. Told them I want to cancel, was told I'll have to pay 40% fees. Will be escalating this. Absolute joke of a company. Only want your money while they don't provide what you pay for.”

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Posted 10 months ago

“Terrible scammy people. Three used to be so good, I was with them since 2012 and what a beautifull relationship it was. Then something happened in the past couple of years. They kept canceling my pay-as-you-go to try and up sell me services I do not need, nor want. Theyr indian chaps used to call me every 2 months telling me about this new promotion I was selected for and all that garbage. The last drop was when I called them to ask about my service issues, and the person on the phone literarly pretended not to hear me, kept saying "hello? hello? I can hear you now... hello?" after which he just put the phone down, not hanging up, just left it on the desk and let me talking by myself for 2 minutes. Unbelivable what a bit of success will do to a company. Avoid these scammers at all costs. I mean, they're still better than vodafone, but that's hardly a compliment.”

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Posted 11 months ago

“Incompetent and poor customer service. They made an easy decision for me not to using their service ever more.”

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Posted 11 months ago

“Not customer friendly at all. Last month a lady from Three contacted me and promised to sort my overpayment problem. She was from abroad, I think Indian, but she didn't come back to me. I tried to contact her on 333 to ask about a specific issue that doesn't come under any of the options you gave us. The options have just read what is in the Internet and put the phone. I've been trying to speak to someone but couldn't! I will never recommend Three for any of my aquintances because of this problem of contacting telephone communication..”

Helpful Report

Posted 11 months ago

“The worst provider ever. My phone was lost in September 2023. I'm using my sons phone at present. I reported my phone right away and asked three to black list my phone. It was done. I then got hold of my insurance company who requested I send my IMEI number. Proof if purchase, proof of barring etc . Three sent this however in the process the insurane company (natwest bank) requested i sent both imei numbers. I told three this snd they sent me a letter but was missing a lot of information. During this time I had to change my number due to a stalker. I did so through three then requested I get a letter that has all the insurance company requests. Again I was sent a letter with missing information I have not used my sim card from September 2023 till now Aprip 2024. I call to explain to three every other day that the proof you sent is not correct please correct it. But the same cycle keeps repeating itself where they promise to fix it but do not fox the issues. I have spent hours on the phone with three for months now yet they keep getting it wrong.. I'm so annoyed I have refused to pay my bills until its resolved. Infact I will be terminating all my contracts because this is ridiculous. I have recideed all my calls with them and rest assured I will be taking it to the ombudsman. How can I repeat myself every 2 days and get the same letter with the wrong information. I have even gone to three shop 4 times yet no help. Since September 2023 ???? How ridiculous is that . They keep saying they emailed me but I jave no emails from them apart from bills. I looked into my junk mail etc yet nothing.”

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Posted 11 months ago

“Really bad customer service got cut off 5 times whilst on chat without issue being resolved. Thinking about changing phone network”

Helpful Report

Posted 11 months ago

Three is rated 1.6 based on 167 reviews