“Total Con - sent i phone 11 - been in a case since purchased not a mark on it - offered £186 - reviewed down to £40 for reasons I cannot fathom then charged £10.97 to have it returned! Scam - please don't waste your time or money”
“Awful customer service, promise you a price sent my phone off in perfect condition and then they send me photos of it scratched (which obviously happened whilst it was with them) but the won't accept liability. Just avoid this company at all costs because you will be conned!!!”
“CONNED by their original offer of £141 for my excellent condition iPhone. There was honestly not a mark on it, I even polished it before placing it in the original box. I looked in the light to ensure no screen marks. On arrival they then stated there was much wear and tear on the screen and back so offered me £26! I obviously said NO and then was charged £10.75 for return, which interestingly I was offered to be added to the valuation if I went ahead. I have reported to Rip Off Britain TV program and hope this company is called to order. And just to add insult on receiving it back there are now 3 scratches on the screen. AVOID at all costs. I could have got £86 at Argos but didn't do my due diligence, they blinded me and obviously people with the high value. Complete con artists. And I think their 66% on Trustpilot reviews must be bogus or just like me, the actual initial quote and return was very easy. It all goes wrong after they receive it.”
“Offered me £213 + £5 incentive then claimed phone was not as described. One of the issue was a scratched screen when the phone had a just had a brand new screen fitted so company is completely untrustworthy. Only offered me half of the original offer or insisted on charging me over £10 to return it - a small note mentioned in point 6.2 of their terms and conditions which were not readily displaced but no doubt squirrelled away somewhere just to cover themselves! Do not use!!”
“Con artists, offered 165 on line for my phone which is (or it best be) when it comes back, low and behold there is a problem, wear on the glass, I don't think so as it has worn a screen protector from day one, wear on the back, I don't think so as it has been in an armoured case from day one, wear on the side buttons, again total BS as its in an armoured case, I have pictures of the phone before being sent and more importantly the imei so it best be in the condition sent and best be the same phone too, avoid at all costs,”
“I sent of my iPhone 11 had a very small crack on top of phone they had quoted me 141 for it but then suddenly once they had it they said there was wear and tear on it which I always had front and back screen covers on it so only offered £20 was not happy when asked to send it back to me they tried to charge me £10.71 postage so was out of pocket once again please do not sell your phone to these people”
“Blaggers, not a chance that you will receive the quoted sale value they will find something no matter how small. If you don't take the offer good luck getting your device back.”
“Shocking company and wish I checked the reviews before sending it off to them. Offered £455 for iPhone 13 ProMax. I was offered £350 at some other smaller high street locations. Their supposed report says the mic was defective, but oddly never had any issues! Once received, webuyanyphone dropped the offer to £170 due to a barely visible "scratch" on the screen. I always have my phones in cases, and protected, and the phone was nearly new condition.
I wouldn't use this company again nor recommend them. I will sell my phone to CEX or elsewhere - even if I get less money, it's principle!”
“Similar experience to other reviewers, high offer, reduced after testing.
I was offered £466 for an iPhone 14 Plus which had been in a case with a screen protector all its life and I classed it in Good condition. Testing video shining a bright light over my phone allegedly showed some light marks on the back, bezels and more signs of use on screen, I could see nothing. However, condition was downgraded to Pretty Good with a reduced offer of £360 which I accepted as I couldn’t cope with any more hassle.
Also my bank details were passed to CyberSecurity for a trial of McAfee Multi Access with a direct debit of £4.95 a month starting 30 days time.
I would NEVER use this company again. AVOID at all costs.”
“DO NOT DEAL WITH THIS COMPAY. My phone was in perfect condition not a single mark or scratch the original price was £205 they offer me £100 absolute joke. I’m having my phone retuned I will be making a complaint if there are any marks on this phone !!!!!!! Do not deal avoid at all cost. If I could give 0 stars I would !!!”
“Just a scam company, deliberately over quote, give you options to describe your phone like good, poor etc. and no in between. So a couple tiny scratches on body took it from £310 to £80. Absolute rats.”
“So I sent a good condition iPhone 13 Pro they offered a good price £381 to be exact. The phone has been in a case all of its life and a screen protector apart from the last couple of days before sending as I removed it ready to send. They received the phone and stated the screen is “chipped” and send a video of a very bright light highlighting a few very very minor surface scratches. Now I understand they need to sell on and the condition reflects this but they are clearly wanting “new condition” phones when listed as “good” condition on the order. Good does not mean new. So they revised there offer to £95. And for the sake of £95 I won’t be filling the pockets of this greedy company I will get the phone back and give it to someone for free who needs a phone. So there is no decline button on there website only an accept so I contacted the chat. To be told to return this I have to pay £14.95 for insured tracked delivery for the value or £10 for return postage insured up to £150. I also declined and after saying I will phone the police and report theft it’s now getting posted back to me for free. But moral of the story if you have a brand new looking phone you may be ok but even the tiniest tiniest of mark you will lose 75% of the value they stated. Luckily I took a video in detail and photos of condition report before sending the phone so il see how it is when I receive it back. Avoid don’t waste your precious time with this company.
I am awaiting there customer relations team to reply to this review to say they run a fair honest policy but don’t be fooled by there clever words. Read other reviews . Google there name and see how many people they do this to.”
“Void at all costs... Basically lied to me the whole conversation. Tech report passed with minor bezel imperfections but dropped over 90% of original price. The person on phone came out with screen burn excuse, but it showd as a pass on the report they emailed me. Apparently they retested it in the space of 12 mins (took 24 hours originally) whilst chatting on teams. Said I'm not accepting that and they offered a free return (usually £10).”
“If I could give zero stars I would
Offered £155 . Sent the phone and the reviewed offer was £20 !! Looked at the video - a few light scratches only ! I asked for phone to be returned and had to pay £10.45 to have it insured for £150! But they said it was only worth £20 ( ok plus a bit for them )
I also was offered an extra £5 (a please come back e mail after I left it a few hours ) I was then inadvertently signed up for a free 30 day trial for McAfee ! So now I have to cancel this and keep checking with the bank to make sure they don’t grab the money every month !!!
Total wide boys. AVOID AVOID AVOID Dishonest and and misleading .DO NOT USE”
