“Do not sell your phone to this company I send one in really good condition the initial offer was £240 when they received they only offered me £180 there was nothing wrong with the phone, this was the first time ionised this company and will be the last”
“Another victim here, as with so many others, I have been charged over £10 to get my phone back. Interestingly today's Money supermarket comparison site shows this company offering free returns! This is not true.
Ignore all these reviews at yor peril.”
“Same story as everyone else, I just wish I’d read these reviews before dealing with them. Initially offered me £195 for the phone. They didn’t send out an envelope and didn’t reply to my emails requesting it. Once I had sent the phone they acknowledged receipt of it, then the next day offered me £120 as it ‘had slight signs of wear’. The phone is absolutely immaculate, not a mark on it. I honestly think their business model is to offer the highest price, then lowball people when they receive it and bank on people being desperate enough or not have the time so they just accept the lowball offer.”
“Horrible valuations! It is a scam! Gives high price when you select all the phone parameters including genuine phone quality. Then after valuation gives you pennies and ask £10 for return. Do not use!”
“I am sorry that I haven’t read the…
I am sorry that I haven’t read the reviews before sending them the phone. They did to me same like everyone else, send me an offer of £208 and after they reduce it to £141 based on light wear. The phone it is in mint condition! More over they asked ne to pay them to send the phone back insured over £150. This is their liability!
It looks that they try to scam off people and waste your time, better not used them.
My Trade in reference is: CO-T-BUWWA”
“Everyone says the same... get offer price and change it once they receive the phone. They said my screen had considerable wear... not cracked or chipped but worn. I do scroll a lot but come on it's glass. Have asked they return it. Should have read the reviews first and avoided.”
“Offered £140 for my sons iPhone 11, ended up offering £70. I asked for it back and they said I’d have to pay £11 or £14 to get it returned. Kind of forced me into selling.
Bunch of thieves and scammers. Disgusting, steer clear!!.”
“Through top cashback. On receipt reduced offer by £64 stating that it had screen scratch and rear side wear. The phone was in pristine condition. I took the screen protector off the phone before I sent it, it was the one that was on the phone when I received it from samsung, there was no scratch on the screen when I sent it. They have a clause of any imperfection even if it is invisible to the naked eye. It could be just out the factory and they can drop the price on that statement alone. Scam! Do not use!”
“I would give zero . Always used music magpie . Thought I would give this one a try . £484 for my 13 pro max . In a screen protector in case . Though might get a little knock down. . Told me screen burn etc . Which it has zero off . £150 now paying the private of £14 to get it returned . Total utter con reading the rest of the reviews . Should have used my head and used music magpie . When I set my new phone up with my old I couldn’t even tell the difference it was in that good condition . Even the girl on the phone sounded like she had heard this story over and over again and was apologetic in tone .”
“Absolutely shocking they have offered me £15 after firstly offering £146. After 4 emails stating I want it returned I have had no reply only that I have 4 days to except the revised offer which I have said no to. I feel totally ripped off and this shouldn’t be allowed to happen. I’m seeking advice from trading standards now.”
“Very disappointed with this service
My phone was in very good condition,
Always kept in a case with a screen protector on and yet as soon as they’ve got their mitts on it the screen is scratched and the back is showing signs of wear, I smell B*** S***!!!
Now I could have turned down their poxy second offer but what use is a scratched phone to me? I wouldn’t be able to sell it elsewhere so chose reluctantly to except their poxy offer as my phone was just sitting in a cupboard and I guess £65 is better than nothing. However I would never use again and would advise anyone considering their inflated offer to go elsewhere as the same will happen to you.”
“DO NOT USE THEM! They will scam you, attempt to rob you and then make you pay £10.50 for a return fee! The trouble I had to try and sell my phone was a joke. Reducing a phone from £190 to £15 for a small scratch on the back. Took it to a small phone shop who confirmed how good condition this was in a was happy to pay me £170.”
“Avoid Avoid Avoid!!
Was quoted £431 i phone 13 pro max absolutely mint condition always kept in a case and had screen protector on - i described it as good although it was excellent but it is a used phone so i thought i would play it safe. Sent off to them they came back with a value of £130 as they claimed it had scratches front and back - absolute rip off now having to pay for them to send it back
This company need reporting to someone but not sure who”
“I was originally offered £141 - but they sent me an email saying their offer would be £15. The phone has a few mild scratches on the face, and that's it - and apparently that warrants an 89% decrease in price, absolute sham. I recommend they sort their business practice out.
FYI: If you feel like you've been scammed, talk to an ombudsman, leave a review - don't let them keep getting away with things like this.”
“I should of been paid Friday, it’s Tuesday and still no payment, offered me less than quoted £100 less, due to wear and tear, the phone has been kept in a case, and was in really good condition, it’s 3 years old, so obviously it would show on the buttons that I have used them, I’m still waiting for payment, absolutely shocking, really disappointed and will never use or recommend this company to anyone, last phone I sold, to rival company, I had no problems at all, yes I do think I have been scammed and now I have to fight for my money, when you have mh issues, this is not good.”
“I would give them less than 1 if I could. They are complete scam artists. Offered me £190 initially and then £0 when they got my phone. You can only accept offers on their website but you can't reject them. So you have to call them and pay for £30 for a return.
PLEASE PLEASE PLEASE DO NOT USE THEM. SAVE YOURSELF THE TROUBLE.”
“Same as everyone else. Sadly only read the reviews afterwards. Great valuation. But when it’s tested the value comes down. Was offered £291 and then once “inspected” was offered £50 and was told it was faulty. Have now received my phone back. Had it tested elsewhere and was offered £185. They definitely over value to get you to send it and then tell you it’s faulty. Wouldn’t send anything to them again. Stay clear of this company.”
“So I had a S22, 18 months old, a couple of very minor scratches, outer casing in great condition. Online suggested value £195. Realised couple of minor scratches so understood price would drop a bit. Was offered £30. Rejected, received counter offer £40.75. Asked for handset back, paid £10 for phone to be returned. Took to local shop sold for £110. Beware, scam. Don't pay phone value.”
“I was quoted £196 for my iPhone 12 which had always been kept in a leather case and was in very good condition. When wbap received they changed their valuation to £105. Some scratches apparently showed up under some sort of lamp on the screen. I asked for the phone to be returned and they had the nerve to want to charge me £10 for the privilege. In the end they upped the offer to £120 which I reluctantly accepted. Avoid these people like the plague. They are thieving scammers who need running out of business. Do yourself a big favour and look elsewhere.”
