“Absolute shockers
My delivery didn't come on the first slot they gave me and the tracking even on the app is next to useless or just lies. On the second attempt I even said they could leave it in the porch and the tracking showed them outside my property and it still wasn't delivered. They then said it had been carded yet no card was left.
Tried emailing to no response and tried the chat and no one is ever available. Phone number is premium rate so basically there is no way of getting touch with them. They still have my item and I have no way of contacting them.
I'd advise any company that use their service to think twice as you will lose business. At an absolute loss on how to get my item shocking company and shocking service”
“Terrible company, web site and tracking useless. Told me today at 9.38am they had tried to deliver … Sunday !!!! …. But tracking said it’s at the depot at 9.20!!!
Now advising me in small print there are no delivery dates available.
XDP need to look a good delivery service and leave out teams of words telling why they can’t fulfil their service!!!
Never again will I use this service”
“Damage my order which I’ve been waiting for over a month
Rubbish service must be rubbish staff my order was worth over £500 and not even a explanation I found out via a third party
Don’t use this company”
“Waiting for an order that was sceduled to be delivered over 5 hours ago. The so called tracking device does not track the driver, stating drivers location unknown and no updates if my package is going to be delivered. No reply to the chat messages either. Really bad service, not sure why large companies would use this service!”
“AVOID THIS COMPANY AND AVOID BUYING FROM ALDI! Was on the phone for over 30 minutes they charge 7p a minute and nobody answers phone calls or emails as the email address says it is not valid! Disgusting where is my order. Got one parcel of a two part delivered on the same day the other was at the delivery depot so where is it?! Not a low cost item either con men at their best complete daylight robbery should be ashamed of themselves.”
“Had message on morning of 19th July2021 to say delivery of my garden bench would be on that day before 8pm. No show. Had message at 8.45 pm to say running late would be here shortly so stayed up till 11pm but No show. Its now the 21st and still waiting for my bench. Suppliers said they would contact xdp and email me about my delivery am still waiting today the 21st. Can't even get on xdp website. Very poor.”
“I would never use this company in if it was the only postal service, my item never arrived even though I could see it had landed in there warehouse nobody could tell me where it went ,in someone's garden I suspect giving them some shade NOT me, and try to talk to somebody was impossible they just send out the same message automated i think KEEP AWAY FROM USING THIS COMPANY”
“Absolutely terrible service. Ordered garden furniture from Aldi. Had text to say delivering Monday 19th July 12.29-2.29pm. Had an afternoon off work and no delivery. Got an email at 8.02pm to say they attempted delivery, but I have cctv and ring doorbell and no one came so they lied! I even waited all day Tuesday as Aldi c/service said it should be delivered Tuesday instead. It is now Wednesday and they still haven’t delivered! There is no contact number for them, no one on Live chat. Aldi have emailed them numerous times for me, but no response! The XDP app is terrible as there are no updates or confirmation of delivery times, yet that is the only way to contact them. So disappointed that Aldi use such a bad courier company!”
“Atrocious delivery firm. They delivered 2 of the 3 parcels, no idea where the 3rd is. Unable to be contacted unless you are the supplier. Very rarely update their track and trace.
Terrible company do not use”
“Delivery slot 12pm - 2pm!! No show. Now I'm 6 hours waiting and nothing. Their app not updating so not a clue where my parcel is.
After reading reviews I see most people got same problem.
Sun shining here and yet I'm sat indoors all day.
Not good enough.”
“Awful! Waited in all day friday for a delivery nothing arrived with no information on when the delivery would be! I changed the delivery date for today and had a time slot between 3-5 and yet again Noone has arrived! Impossible to get through to the company, no tracking system, live chat is never available and emails ignored!! Furious!!”
“These people are absolute garbage. They gave me a time slot from 11.37 until 13.37 and didn’t bother to deliver or turn up. I waited an extra 30 minutes just in case of traffic. Today I’ve tried their live chat and there is no one available so I then tried to use the e mail facilities and they didn’t work either. I’ve now been waiting for a delivery of this product since June and don’t think I will ever see it and now nearly £359 out of pocket. Do you have any shame”
“Shocking!!
Delivery attempted last week, but my instructions were ignored!! Driver was going to leave parcel, despite label saying signature is needed. Now no reply to numerous emails since and redelivery has been rebooked numerous times and nothing has arrived or been reattempted.”
“It's lucky that they're even a 1 star!
Ordered a bed through RightDeals which uses this company. All was fine till on the day. We live in a block of flats, they rang the bell, answered and no answer. Go down to find 2 parcels arrived, there was meant to be three parts and even mentions on the boxes and the other is missing.
Can not get through to customer service, webchat took an hour and I was promised it would be sorted that day. Phoning is pointless as they get money from paying to ring them, after 20mins it hung up.. 3 times! Email not had anything back.
So I am missing a headboard to a bed frame as their incompetence and lack of service has done anything.
They should be ashamed and need to look at customer experience or they will lose many business as I have fed this back to the original company that use these!”
“Had notice that my delivery would be with me on a certain time slot yesterday nothing arrived . The same thing happened the day before . Probably will get the same later today and still waiting for my item to be delivered . At one one point it said the driver had 2 drop offs before mine and the next it was back at the depot .”
“worst delivery company by far. no way of getting in touch. Said i've missed a delivery but i was home. Noone answering live chat. Terrible online functionality from c. 1998”
