“If i could give a zero I would. I thought Hermes was bad but this company is even worse. 3 days of 'we will be delivering to you today' and 3 days of waiting in and following the tracking to within 2 delivery stops before me and then no show. Its either an 'unexpected event' or just don't turn up. How can they run a business like this it is an absolute disgrace.”
“Goods worth over £3,900 just not arrived here despite notification that goods at depot 5 months ago. No response to numerous messages and phone calls. Totally frustrating. Absolutely no customer service.”
“They told the supplier they had lost my parcel for over a week. I cancelled the order. An hour later they delivered it, but told another supplier they had delivered their product. Total shambles, make Hermes look like geniuses. I will never buy from any company who use these people. Sellers should give a choice of delivery companies so we do not get messed around by these cowboys.”
“This company just lie about delivering items. I presume the drivers steal the goods. Twice they have lied about delivering to me. And it is impossible to talk to them. Avoid this lot like the plague.”
“As yet my delivery is still in the depot waiting to be delivered, it has been there since 22/07/21 not had anything about delivery, that's not a good way to treat customers.”
“If i could give no stars i would. Absolutely useless. I don't know why Wayfair use them. Have waited in all day for a delivery due this morning. Cannot contact them. Live chat not available. I have cancelled my order.”
“Worst service ever!!! 2 weeks without my parcel which is supposed to arrive between 3-5 days…. I have already 3 texts from xdp with delivery dates and they never come… app shows me that the parcel has been delivered,but where!? Never use this service again”
“Do NOT use this company… ever. I ordered a parcel 8 days ago on a 2-6 day delivery. It took XDP 4 days to collect it and when it arrived at my local delivery depot it has sat there for 3 days. Their phone system goes to an automated queue system saying you are No1 in the queue but it never gets picked up and then you get cut off. 5 calls yesterday and 11 today with same result. Their online chat is not monitored and nobody replies to your emails.”
“Stayed in for delivery which did not arrive - unable to contact anyone about this - I cannot be in every evening for 2 hours for my item not to arrive - why cant I speak to someone about this !!!!! Live chat is always unavailable”
“Incredibly unreliable. Have let me down 3 times out of 4 with delivery and collection. Tracking system is clunky. No responses to direct emails. Will avoid completely in future. You should too.”
“Absolute shockers
My delivery didn't come on the first slot they gave me and the tracking even on the app is next to useless or just lies. On the second attempt I even said they could leave it in the porch and the tracking showed them outside my property and it still wasn't delivered. They then said it had been carded yet no card was left.
Tried emailing to no response and tried the chat and no one is ever available. Phone number is premium rate so basically there is no way of getting touch with them. They still have my item and I have no way of contacting them.
I'd advise any company that use their service to think twice as you will lose business. At an absolute loss on how to get my item shocking company and shocking service”
“Terrible company, web site and tracking useless. Told me today at 9.38am they had tried to deliver … Sunday !!!! …. But tracking said it’s at the depot at 9.20!!!
Now advising me in small print there are no delivery dates available.
XDP need to look a good delivery service and leave out teams of words telling why they can’t fulfil their service!!!
Never again will I use this service”
“Damage my order which I’ve been waiting for over a month
Rubbish service must be rubbish staff my order was worth over £500 and not even a explanation I found out via a third party
Don’t use this company”
“Waiting for an order that was sceduled to be delivered over 5 hours ago. The so called tracking device does not track the driver, stating drivers location unknown and no updates if my package is going to be delivered. No reply to the chat messages either. Really bad service, not sure why large companies would use this service!”
