Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

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“Amazon sent me an email informing that an item I purchased was recalled for safety reasons. I called to get a refund and I got a confirmation email saying that a refund was approved and it would be processed in 2 hours and it wasn't. After chatting with an agent first and his manager after, they told me that it was a mistake and that they wouldn't kept their word. So, I asked if Amazon credibility was worth $20 (my refund) and they told me yes as you can see from the screenshot. I will modify my shopping habits accordingly since we are not protected and we cannot trust Amazon”

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Posted 6 months ago

“Amazon delayed my package for 2 weeks then got it lost then I had to go to customer help service to get my money back and buy it again but now it is delayed by another week seriously?!”

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Posted 6 months ago

“Last week april 27, 2024 I received 85 inches TV is totally damage! until now I didn’t get the schedule for pick up the tv, I thought amazon is a good company but not!”

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Posted 6 months ago

“I am an Amazon Prime customer living about 20 kilometers south of Penticton B.C. off White Lake Road. I was expecting a routine Amazon order Wednesday at my home but received advice Tuesday afternoon that delivery had been attempted but there was no one home, so they left my package at O.P. Office Products in Penticton. I was home all that day and in any case Amazon usually leaves my packages at the door, so I knew the truth was not being told. On Wednesday morning I drove 20 km to Penticton to pick up only to see a sign in the window saying back in 20 minutes and the door locked. A half hour later the window sign was still there however a phone call was answered by a lone employee inside who reluctantly agreed to unlock the door and give me my parcel. Amazon entrusted my package to a delivery service that would not deIiver to my home/area and it is virtually impossible for me to get this message accross. My first phone call to Amazon was answered in India and transferred to the Phillipines where I was told Canadian problems are dealt with. In the future I will cancel any order being shipped by BNI unless I hear formally from Amazon that they see the problem and have dealt with it.”

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Posted 6 months ago

“This is not the first time they have done that to me. I decided to give them chances again and that was a big mistake. I order from here all the time. And their service is so bad now. I ordered desk and they sent me completely different item, so I sent it back. Contacted the customer service said tracking said it was delivered but you said you haves received and please check to see if they were delivered. They are not willing to help with anything. Unless it’s been at least over a month and then on top of it I asked if I can talk to manager, they ended the chat. Just waiting for my refund and definitely taking my business elsewhere. I even have prime membership and now with price tv, they added trailers to the movies and anything you wanna watch. Well guess what, I can do that with YouTube for free. I am just so done with Amazon.”

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Posted 6 months ago

“My package got rescheduled for delivery 4 times. I called customer service. They told me they would patch me through to logistics, 4 times and I kept getting patched through to customer service, on the 5 patch through was hung up on. Called again placed on hold for an hour. I’m never ordering through Amazon again. Royally F U!”

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Posted 6 months ago

“I came home 4 weeks ago to find a huge rug at my front door from amazon that I did not order. After many attempts to get amazon to come and pick it up I get an email from them telling me that I have 2 weeks to send it back or they will charge my credit card $1000.00. I don't drive so now I need to pay for a taxi to take me to the post office or I need to pay FedEx to come and get it. This how low amazon.ca has stooped. "We should start sending customers heavy things they can't return and then charge them if they can't return it.".... Good policy amazon.”

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Posted 6 months ago

“They used to be good but no longer reliable. When you order they say next day (because I PAID for Prime!) but it's anyone's guess if that will actually happen.”

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Posted 6 months ago

“i purchased an item on Apr 26 and returned it on Apr 28 as it was not as the item was described on the website (balcony lights). so i returned it and that went well, but when i checked my credit card it showed that instead of getting a refund, i was charged once again for the item! beware, if i didnt look into my credit card closely i would have ended up paying twice for an item i dont even have! the customer service Rep suggests this happens some times....watch out.”

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Posted 6 months ago

“I've been an Amazon subscriber for as long as I can remember. Well over 10 years and I have to say they are horrible. Products are available for next day delivery are set to deliver several days later. Here's the kicker. I called into Amazon Canada. The first thing the lady told me was there is an error. Then when I told her to cancel the order and express my concerns she gave me a different reason as to why the delivery was set for 3 days after purchase. (Not Available) so which one is it? Yet when I go to Amazon it says that there are tons in stocks for all the products I ordered. My conclusion was I was 1st lied to then 2nd gas lit by the Amazon rep. If someone is a prime member and products in the store said they are in stock is an AMAZON issue. Frankly because there were 3 products the 2 that were available should have been sent out promptly. This is why I pay a subscription fee correct,? I'm appaled by the service. These people have hit record profits while us little people suffer. They take our money and don't fulfill their end of the bargain. So besides canceling the order they take no responsibility even tho theses products are directly sold from Amazon excluding 1 item which is from a 3rd party. Funny enough the 3rd party item had a same day delivery on qualified orders but they postpone the whole order. To clairify. I purchased on Saturday, notified that delivery was Sunday then to check the time for delivery sunday morning to be home on Sunday the package is set to Wednesday. I'm glad big corps can take people money and not hold their end of the deal. Conclusion for this. Well I am a Prime Music Member Prime video member with the extra cost to remove ads. Prime shopping customer for over 10 years. Oh yeah I forgot I'm a Prime Business Subscriber. They just lost a very active customer because of this experience.”

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Posted 6 months ago

“If I could give zero stars I would. I returned a item 4 weeks ago and constantly contacting customer service and they say need to transfer me to different department, but will recieve a email in 24 to 48hrs and that never happens, likely wont ever get my money back. Amazon has really gone down hill...”

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Posted 6 months ago

“Ordered product December 25th 2023. Never received product or the refund.”

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Posted 6 months ago

“They decided to add ads/commercials to prime. And if you wanted removed its $2.99 ! Month. Talk about a scam. So for that i canceled my memebership and im dont with Amazon. I will shop somewhere else and save my money. Get greedy and lose more. Also remember there is IPTV out there we get all thay prime has and much more for less a year why would you charge loyal customers to remove ads? What a joke.”

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Posted 6 months ago

“For certain orders I have been happy but last fall I ordered a number of dresses from China and I still haven't received a refund for 4 dresses. I paid in full for 2 dresses I kept so what happened to the money of the dresses I returned??? I did what was expected of me when the items were returned, NOW IT'S TIME TO GIVE ME BACK MY MONEY!!!”

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Posted 6 months ago

“Great when it works but God forbid you need customer service, they have no idea how their systems work or which departments need to deal with which problems. All I'll say is never try to use any gift credit cards with them only use Amazon gift cards otherwise you risk losing the balance.”

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Posted 7 months ago

“First time using visa get hacked using Amazon. I wait over a year i use visa for the second time I get hacked using Amazon. first time my visa was being used for 12 prime memberships. Amazon wouldn't help in anyway. The second time I caught fast not sure what would have happened if I didn't. I only ever ordered prime stuff managed by Amazon itself. When calling I get the pleasure of talking to irogant people. Either Amazon gets hacked often or there employees are stealing and using people's visa. There's no other explanation. I've only ever used my visa on Amazon and its in a drawer in second floor of my house. No possibility of someone having access to it besides Amazon.”

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Posted 7 months ago

“Amazon has been getting worse. Customer service is hard to find then when you can talk to someone they can't seem to help you. I had to reach out to a manufacturer for warranty, they sent me a replacement (wrong address) through amazon truck. I tried to contact them to update the address, no one can help me. It's absolutely ridiculous.”

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Posted 7 months ago

“I pay for amazon prime all 3 day deliveries are at least 7 days....no movies free and delivery is twice ss long as prime payed delivery time aaand i canceled prime and 2 months later out of no were they auto started my prime again without my permission...now i cant cancel my card AANNDDD to boot you cannot get threw to .ca customer service at all..i cannot complain report or leave feedback..anywere..this site is what came up when googled independant from amazon amazon reviews...cause im not given an ability to report to whom im reporting against..so it just disapears...so..Amazon Canada was introduced just enuff to work and they left us to work with the disfunction....while they focus on new inovations and stopped maintaining whats already was working thays now as always with bog buisness, falling apart so im done between temu and health sites i can get my stuff..and..cheaper....now.. :O so a once loyal amazon soldier now hates his old crew cause they stopped caren and its written in ever attempt to interact with amazon.ca now so...by your own lazy existing customer respectless..hands...im gone cause clearly you dont want my services anymore.”

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Posted 7 months ago

“Packages delivered to the wrong address and I have to wait for a refund? Are you kidding me? You messed up. Why do I gave to wait? Amazone customer service gets worse by the minute I'm realky tired of this sub par service.”

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Posted 7 months ago

“Working for Amazon is the best experience of my life”

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Posted 7 months ago

Amazon Canada is rated 1.6 based on 421 reviews