Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.53

1.5 Rating 447 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not impressed how Amazon tried to steal my full credit. I was sent a return label for the return of a product that arrived late. I was assured the refund was being made in full. But yet Amazon tried to reduce my refund by $68 for freight charges. I guess the inconvenience Amazon caused me with a late delivery, reordering the product from a different supplier ( who delivered on time), and having to physically deliver the product to a Canada post location for its return wasn’t enough. I called amazon to discuss this. They made it very inconvenient for me to receive my full credit even though Amazon sent me a notification that they received my return. They still insisted for me to send a photo of the receipt (Canada Post) proving I returned the product. Dahhhh! Why? for what purpose. They already sent me confirmation that they received my product. In my opinion Amazon was hoping I would just say forget it and walk away from the hassle. Amazon cannot be trusted. Always check your credits check your invoices never assume because they are so big that they don’t screw up.”

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Posted 5 months ago

“Terrible experience. Not going to shop with them anymore. When I could finally talk with someone, they could not even property commicate in my language.”

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Posted 5 months ago

“Their customer service has significantly declined! I remember it being much easier to talk or chat with an agent who was helpful in solving my issues. Now, trying to reach someone is like searching for a needle in a haystack. When I finally managed to get in touch with an agent, they were indifferent, didn't listen, and rushed to disconnect the call without offering a fair or reasonable solution.”

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Posted 5 months ago

“Amazon Canada is what went wrong. My purchase had an extended return/exchange policy. A-Z department interceded with my case only to deny my return for some lame excuse. Think twice before ordering from Amazon - you may be duped regarding their return policies. Consider shopping elsewhere.”

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Posted 5 months ago

“Never buy anything expensive from Amazon because if you had returned it for some reason they will refuse to refund you saying they never received it back even though you have a receipt”

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Posted 5 months ago

“I ordered something which cost about $17 shipping to get. To return, Amazon says I have to send it back through Purolator courier and the shipping is going to cost $52. What a joke!!! We should be able to send the package back through Canada Post or a courier of our choice. I have never returned anything that I've purchased from Amazon but I know now, not to ever purchase from Amazon again. What a scam.”

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Posted 5 months ago

“Bought a bunch of fishing gear. Thought Amazon was great. Didn't even get to try my new lures out. Thought I would get new line before trying my new lures. Ordered the line and they said it would take five days and would come on Sunday. Sunday came and it said your order will be in today. Sunday around noon I checked and it said your order will be in by 8 PM. Said it was at the Amazon facility so I took my old line off the reel. Then about an hour later they emailed me saying it would now be another 6 days. So now I can't fish all week. Now they say it will come in Saturday and I doubt very much if it will show up as another order that was supposed to come in Sunday, they changed to Tuesday. Well Tuesday is gone by and it's still not here. Amazon LIED to me. I WAS so happy with Amazon. Now I'm done with them. It's my goal now to spread the word about them. When something like this happens they should have to do something to make up for what they did but they won't. Now I have all this new fishing gear I probably won't get to use. Goodbye Amazon, uou suck.”

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Posted 5 months ago

“Last night I canceled my amazon prime, today I start receiving tons of calls that Amazon late payments of some with hundreds and some with thousands. Sure all. Calls are scams and I hang up. That means that customer services personnel are using our data and selling it to scammers or Amazon is trying to scam me after cancelling the service. Or they hired scammers within their support teams. Never deal with amazon again it’s not really worth it.”

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Posted 5 months ago

“I ordered some stuff and when I was completing my order it said next day delivery. So after I ordered I get an email hours later saying it will not be delivered for 3 days. Save your money people and don't use amazon. Service has gotten really bad. This is the 3rd time this has happened to me in the last 40 days. Something I really needed the next day. Will buy local now”

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Posted 5 months ago

“Bought 2 queen duvet sets cost $235 Item arrived 2 sets of king sheets with Amazon logo all over them. Contacted the seller and Amazon right away. Never ever had the seller contact me. After a week was told to ship the sheets out and send in the receipt. Make sure seller signs for it. Did this and sent in info as asked. Received notification that I had not sent receipt. Called in sent again via email direct to them. Told had to wait another 7 days. Nothing from Amazon after 8 days. I call in again to find out seller said they didn't receive item even though I sent tracking item and made them sign. So that put it on hold again? But Amazon didn't contact me I contacted them or it would have taken longer. A month since the start With shipping close to $300 Seller has sheets back and my money. Wondering if sellers are doing this? Fraud? Amazon dragging their feet? Nice people on the phones but after a month frustrated. Will not be purchasing anything of significant value from Amazon. Just got of the line again very nice person who said wait 48 hours! Bet I will be calling in 48 hours. Will order $20 and under items will NOT be ordering anything over that. Not worth the hassle or time - no protection as they claim A to Z for buyer. Should have stuck with Winners/Home Sense.”

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Posted 5 months ago

“Two orders in a row messed up. One could be considered fraud really. Paid $650 for a product and they shipped a $250 product. I'm done with this stupidity. I will shop at a real store from now on. Who pays for my time? Gas and cost to ship back? Simply pathetic.”

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Posted 5 months ago

“My neighborhood has enjoyed delivery from Amazon for many years. This all changed when Amazon started shipping our orders with Intelcom. We now do not get anything delivered by Amazon. Two months of complaints from everyone in the area have not gotten any results from Amazon. Why do they ship via a delivery service that sends everything back to Amazon with no intention of delivering the item? I can get deliveries from Walmart, UPS, Fed Ex, Purolator, Canada Post and even from China, but no longer from Amazon. People have come to rely on Amazon when they live in a rural area. Too bad Amazon has gone downhill with crappy customer service. Intelcom must be a scam. They get the item then send it back to Amazon. Why do they continue to accept packages they have no intention of delivering? Amazon is so rich they don't care if they lose customers. Sellers are losing money as everything is lost or returned. Time to stop using Amazon.”

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Posted 5 months ago

“DESERVES NEGATIVE(-)/ZERO(0) STAR(S) WILL TAKE THIRTY(30) CALENDAR DAYS TO REFUND OUR CARD CA$64.39/701-8623619-3174633 FOR A NON DELIVERED/REFUSED ORDER WHICH WE WERE NOT ABLE TO CANCEL MADE ON MONDAY JULY 15TH 2024 & WILL NOT RECEIVE REFUND UNTIL SATURDAY AUGUST 24TH 2024. ALL ORDERS SHOULD HAVE AN OPTION TO CANCEL & REFUSE DELIVERY(IES)/ORDER(S) /SHIPMENT(S) DURING & UP TO B4 DELIVERY WITH FULL REFUND PROMPTLY REFUNDED TO ONE'S ACCOUNT AS SOON AS POSSIBLE(ASAP)/IMMEDIATELY/STAT PLEASE”

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Posted 5 months ago

“Amazon is great and I recive items fastly. But I got 3 Amazon Alexa. The commands are very basic. Dont ask for someting différent or new because she dosent know. Wath a disaster.”

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Posted 5 months ago

“I talked to amazon customer representative today regarding return. I think his name was Jaz (not sure). He hung up on me when I told him my concern as if he didn't want to listen.”

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Posted 6 months ago

“I placed an order sold by Amazon.ca ULC on June 20th 2024 which was supposed delivery on June 29th to July 9th. I contacted customer service on July 8th 2024 to ask the shipping information. A representative told me that they were preparing my order and the product was in fulfill center in my area. Then I got a email from amazon to update my delivery to July 18 -July 22 day after. Their customer service representatives lie every second without a hesitation. Horrible. The product is an important tool for my online store. Lesson learned.”

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Posted 6 months ago

“Ordered a chair walker for my parents only to find out they had already purchased one. Even though the Amazon website says it is good for a return or refund customer service would not help me. We order $1000-$1500 dollars a year personally from Amazon and $10,000-$15,000 through our business. You would expect some kind of customer loyalty. We will shop local going forward so we can easily return items. The process with Amazon is incredibly unprofessional.”

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Posted 6 months ago

“Amazon was great until I placed a claim for damages under their A-Z Guarantee. They asked for info so I sent them pics, invoices etc as requested. Since then they have sent same email 4 times and I have resent all the info 4 times. It looks like it's all automated & no-one actually reads your claim. They are hoping to wear you down to discourage you from proceeding. Shameful. PS: you have to reply & resubmit within 72 hrs - otherwise, they dismiss your case”

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Posted 6 months ago

“Bought a item and it didn't show the right description $304 that was included with shipping it arrived I had to pay 45$ up front and 20$ to return, amazon only gave me 213$ back I called and called 3 times and they keep disconnecting the call on purpose !!”

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Posted 6 months ago

“Amazon, your online support is pitiful. I don't know how you can hire such incompetent people to represent your brand. They can neither solve customer issues nor handle the simplest inquiry. I was transferred to 9 different agents because they did not want to figure out my issue. All claiming "I am having a technical issue" which is just bs for I'm not dealing with your problem. For anyone reading this, please just take the time to actually talk to an agent because online support is comprised of a bunch of idiots who should be working somewhere where they have to say would you like fries with that. Do better Amazon, you are a multi billion dollar company.”

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Posted 6 months ago

Amazon Canada is rated 1.5 based on 447 reviews