Amazon Canada Reviews

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Amazon Canada?

1 Helpful Report

(4 weeks ago)

You can contact Amazon Canada by Live Chat, Email and Telephone.

1 Helpful Report

(4 weeks ago)

67.60%

Industry Average

“ Amazon has been getting worse. Customer service is hard to find then when you can talk to someone they can't seem to help you. I had to reach out to a manufacturer for warranty, they sent me a replacement (wrong address) through amazon truck. I tried to contact them to update the address, no one can help me. It's absolutely ridiculous. ”

- Anonymous

“ It's fine as long as all goes well but it's virtually impossible to get in touch with them if you need customer service BEFORE you've placed an order. None of the 'help' links work, they just take you in circles and you can't find a phone number, email address or chat button to save your life. ”

- Anonymous

“ Great delivery service. also had an experience with returning an item and I was satisfied with the customer service. my husband is upgrading our house railing and he found what he wanted in Amazon for a very fair price than somewhere else. ”

- luciana

Amazon Canada Reviews

Customer Service - Average