Amazon Canada Reviews

1.5 Rating 447 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Amazon Canada deliver? How long does Amazon Canada take to deliver? Does Amazon Canada deliver on time? How is accuracy and good condition of items delivered by Amazon Canada?

Returns

How is Amazon Canada returns process?

Customer Service

How can I contact Amazon Canada? How quickly does Amazon Canada resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Amazon Canada.

Visit Website

How quickly does Amazon Canada resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 47% of reviewers feedback is Amazon Canada resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

68.85%

Industry Average

“ Great delivery service. also had an experience with returning an item and I was satisfied with the customer service. my husband is upgrading our house railing and he found what he wanted in Amazon for a very fair price than somewhere else. ”

- luciana

“ I love Amazon.ca BUT my issue is that they need to start taking stuff to a post office considering there is more theft with covid and Christmas coming. We have so many dumb asses that Jack packages that I had to call Amazon to get them to resend . It is annoying and sad. Now I question how can I order stuff if the package is literally in front of door I work all day to come home to a jacked package 📦. Amazon please rethink your delivery service PLEASE! ”

- Anonymous

“ I just love Amazon the customer service is best thanks Amazon ”

- Ayesha Mehmund

Amazon Canada Reviews

Customer Service - Average