Amazon Canada Reviews

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Amazon Canada resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 49% of reviewers feedback is Amazon Canada resolves customer queries within an hour.

Helpful Report

(4 weeks ago)

67.60%

Industry Average

“ I love Amazon.ca BUT my issue is that they need to start taking stuff to a post office considering there is more theft with covid and Christmas coming. We have so many dumb asses that Jack packages that I had to call Amazon to get them to resend . It is annoying and sad. Now I question how can I order stuff if the package is literally in front of door I work all day to come home to a jacked package 📦. Amazon please rethink your delivery service PLEASE! ”

- Anonymous

“ I just love Amazon the customer service is best thanks Amazon ”

- Ayesha Mehmund

“ very good service ! my order was on time and complete ! thanks Amazon ! ”

- Anonymous

Amazon Canada Reviews

Customer Service - Average