“1st November - we had two new windows fitted - one ( the downstairs living room window had a scratch about six inches long
The installers said we would get a new pane of glass “ in two weeks”
We have phoned , e- mailed , an inspection visit not fulfilled
We expected a good service from Anglian windows
Please change the damaged pane - we paid in full but are feeling so disappointed at the after service
/ Mr & Mrs Wadsworth”
“Waiting since April for a front door to be installed. All paid for but still not fitted. The company have made three appointments to do the installation and have failed to show up every time. Each time I have been given lame excuses. Bad customer service and do not keep customers informed.”
“So many bad reviews, so many stressful cases. That's what this company brings you .we've got your deposit so we'll do whatever we like . It' starts with salesman lying , anything to get your order, then the fun really starts , did we say 12 weeks until fitting we really meant 12 months, oh you don’t like that tough .I maybe one of the luckier one's, never got my windows fitted just managed to get my contract cancelled. They have keeped my deposit however , I will never know what the outcome of fitting would of been like , but do consider myself fortunate to have avoided it . They are truly a disgusting company , that nobody in the country should gamble their hard earned money on .”
“Anglian Windows have provided a shocking service. Significant gap above door letting cold air through , poorly fitted door , screw driven through porch frame. Door not closing properly. Wrong door replacement. Staff criticising colleagues workmanship. Ongoing problems for over a year. The customer service is even worse and truly shocking! Faulty Towers from start to finish. Extremely poor moral compass starts from the Managing Director! Photographic evidence, chronology of events and company attitude are extremely damning. Communications ignored. Evidence reserved for further action. 0/10 for a disgraceful shambolic service. Surprised the company is still trading.”
“had 4 windows and back door done in April the windows had to be replaced as they were not secure HOW dare they put my family at risk! they have tried to rectify the extremely poor workmanship but are just making it worse please do not use these clowns i have had so much heart ache trying to get to talk to someone in authority but they just do not want to know still waiting for someone to contact me but no one cares. the only person who does want to talk is the guy who tried to rectify it but he is not touching my house again going through the complaints procedure is a waste of time no one answers your emails even though i emailed all the directors and CEO they just don't care AVOID at all costs”
“If I could give Anglian a zero or a minus I would. Service terrible, products sub-standard. Our new front door is being replaced (by another company) as it is not fit for purpose and is not yet 3 years old. It was broken when delivered and I have had to pay for 2 new locks to be fitted. If you ring the company they say it is not a priority. I have given up and am now getting Safe Style to fit a new door. Don't touch Anglian with a barge pole would be my advice!”
“Anglia and they people are a disgrace. They don't care about their customers and have absolutely no integrity. Please DO NOT go near them. How they are still in business is a mystery”
“I had new windows and a front door fitted in Dec 2021. From Jan 2022 the lock mechanism on the front door would not work, effectively trapping my family inside the house. It's now Oct 22 and 4 no show engineer appointments, 2 mis-placed parts excuses and countless daily phone calls to them and yet still no further along. I'm still having to climb out of the downstairs window to leave the house on occasions. Just appalling after sales. I would definitely not recommend this company to anyone.”
“Never, ever, ever work with this company. Totally useless. Especially if you are based in Bath as you will work with the most incompetent team in the country. We ordered windows, they arrived months later totally the wrong size, and then when we agreed with the company they'd replace them an order wasn't place for over 5 months. You will not reach a single human being who can help you on the phone. STAY WELL CLEAR. I cannot stress this enough.”
“I had a composite door fitted in 2017. By 2022 it was peeling. The website says their doors won't peel even after years of exposure to sun and rain. This is not the case. They only guarantee the colour fastness and lamination of the door for 5 years but the website does not say this, nor do their sales reps. Both only mention the 10 year guarantee. The other us hidden in the small print. Given the price of the door, it should last more than 5 years. Avoid thus company. Customer service is appalling and the product is not durable.”
“We needed a door replaced (still under warranty by Anglian). I reported the issue 3 years ago, finally got a response dec 2022. They keep sending the surveyors to measure the door since then , with no replacement yet as they don’t have qualified surveyors who can get the measurements right!!. The door has been measured 5 times (by different surveyors and they keep getting it wrong)!! They still cannot replace the door and haven’t managed to give a reason. The worst company and the worst customer service I have ever experienced. No one in the company knows what they are doing. Do not buy anything from them. They don’t know what they are doing as they can’t get basic measurements right! 5 times and it’s incorrect. I am a pensioner and cannot afford a new door in this climate . I have a tough winter ahead and this has just made it harder”
“Avoid Anglian and use a different company.
Go with a locally recommended company or look on the Which website for a trusted trader. You will pay considerably less, have them installed sooner, and receive far better customer service.
We had new windows installed by Anglian 8 months ago and they unfortunately installed the wrong windows. Mistakes happen but it’s how this company treats the consumer that really bothers me. After initially registering the complaint they just stopped all communication. Calls and emails are completely ignored. Terrible customer service and they ignore their own complaint procedure guidelines. They’re supposed to reply within 8 weeks. It’s been 8 months.
To rub salt into the wound they recently called. I thought they were finally replying but no, they were just trying to sell me even more Anglian products. Really?! You can’t be bothered to contact me about the wrong windows you put in but you can find the time to try and sell me even more Anglian products!
Avoid Anglian at all costs.”
“I ordered 6 replacement timber-framed windows from Anglian and paid my deposit. At the time, they quoted a 6-8 week delivery and assured me that I could have them in the same colour as my existing windows (just a standard Dulux Weathersfield colour). Then the surveyor came and said he wasn’t sure about a colour match and delivery would be closer to 8-10 weeks. Then they said that they couldn’t match the colour and it had to be a standard RAL colour, and I’d have to buy an RAL chart book and let them know which I wanted. I did so, but the samples were nowhere near to my existing windows. Then, like previous customers, I was ‘ghosted’ and no-one replied to any emails or phone calls. Nothing happened for months, until I contacted their trade association (the Glass and Glazing Federation), when I finally got a response to say that, yes, that could match the colour after all and they then sent me acceptable samples. After further ‘ghosting’, and numerous formal complaints, I eventually got a delivery date - just a couple of days short of a year after I had paid the deposit! The installation was a disaster! The scaffolders arrived a day after he fitters, most of the windows had some minor damage, the ‘trickle vents’ were the wrong colour, they used huge amounts of silicone sealant (which looked a mess), broke roof slates and gutters and left a load of clearing up to do. I complained immediately - and was ‘ghosted’ again. Then, almost 6 months later, I got an email with a proposed date to fix the problems with “my recent installation”. I declined the proposed date and said I wanted to speak to a manger to agree the work required and to discuss compensation. Guess what - no returned call and their guys turned up on the proposed date anyway (without scaffolding)! I sent them away - and then I got some returned calls. I still got no joy, so threatened legal action. Then I spent months arguing with their legal department about my “minor issues”. They insisted that I paid the outstanding balance and then claimed on my guarantee! I refused and, after prolonged argument, suggested that they carry out their threat of court action for non-payment! They didn’t and agreed to fix the problems before I paid, and agreed a modest (in my opinion) discount. After just short of 2 years since I paid the deposit, I got the windows, roof and gutter fixed and, in a few days, was chased for payment. Dreadful, terrible, rude, inefficient and, without doubt, the worst people I have ever dealt with. DO NOT GIVE THESE SHARKS YOUR BUSINESS - YOU’LL REGRET IT”
“Honestly do not touch this company, I’ve waited 3 months to review but I’m once again disappointed today at another missed appointment. Patio doors fitted in July after repeated changes to installation dates, following installation we found chips and scratches on the frames which were rosewood coated and a scratch to the glass, took 10weeks and I can’t count how many emails and calls to get someone out, appointment made to undertake repairs missed, awaiting new date. Always like to give companies a chance to recover as we can’t always do things right first time but this is just a car crash of a company to deal with, stay clear”
“To all my dear NHS colleagues, your families and friends. Take my sincere and honest advice: Do not use this company. I note they have done good reviews elsewhere. But in my experience the gamble is not worth it. FIVE years of stress. Please avoid if you value your sanity.”
“Terrible service, moved everything for them to do the job after a surveyor signed off with the house being deemed safe, contracors refused to do the work today after rearranging everything and for someone to be home while I work, absolutely appalling!!!”
“Hi refused to come out to repair patio doors said too old, never got to speak to anyone they hide behind internet, shame on them, also front door handle came off same no response other than to say too old do not do repairs. Be warned no repair service.”
“So today the customer harassment continues. Dave, just because I haven’t spoken to you personally before doesn’t mean I have not asked repeatedly since March 2022 to be removed from Anglian windows contacts list. Do I need to speak to the whole of the sales team before this message finally gets through?? I hope you did record our call, as now I will follow up with my legal advisors about stopping this continual harassment. For potential clients thinking of using this awful firm- Don’t.”
