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Rebecca Higgs
3 reviews
1 star: Bad
Just now
Terrible company and I am still having…
Terrible company and I am still having to fight to get my deposit back. Booked for roof trim and guttering to be done back in March, didn't contact us until June to book and told us it would be fitted in December. We were sympathetic over the delay with covid etc. However fitting date arrives and Anglian are a no show, when we contact them we were told delayed by two days, we asked for a call back and nothing, then told delayed further, but scaffolders turned up, told scaffolding would be up over Christmas but work might not be finished. Lies upon lies upon lies. Refusal to call back, refusal to respond to complaint emails or calls. Treat people terribly and do not care that they lie all the time. Now desperately trying to get my deposit back and they are again dodging every question and replying with pointless platitudes...' sorry for the inconvenience'...Avoid at all costs”
“From the very start Anglian windows have been very unprofessional. They will promise lots of things such as installstion date etc but will not deliver.
The installation carried out was sub standard and i'm still waiting for the installation to be corrected 11 months on from the installation.
Anglian cannot be trusted at all especially with their installation and details.”
“I’ve been trying to get someone out to look at my installation for MONTHS now since it was fitted. I have condensation on the frame as though it’s not properly insulated and I believe the fitters filled the insulation gaps in the wall as well.
I called on the 27th Oct and had an appointment booked for the 28th Oct.
On the 28th the manager cancelled and set an appointment for the 29th Oct to which he never arrived or contacted me.
I tried to call his mobile on the 30th Oct and then, called Anglian directly on the 1st but couldn’t get through.
I called again on the 10th Nov and got through to someone at Anglian who said they’d get the Torquay manager to call me back. I didn’t get a call.
I then got an unrelated call from someone at Anglian asking how things were going, when I said things were bad he said said he’d text me an email. He then texted me the incorrect email for customer services.
I’m extremely unhappy with the product so far and the so-called aftercare service. I’m being woken up every night by dripping once there’s too much condensation on the frame and my carpet is constantly soaked. I have both vents opens and sometimes even have the windows open, which doesn’t change anything.
Going into the new year with a damaged wall, carpet and crappy windows.”
“Probably theost arrogant sales rep in the business and even quoted us for a wrong door design, appeared to be content on disrespecting other manufacturers than anything, completely mis represented their BBA /BSI certifications closing they were for their company service when they are for material compliance ( I'm an ISO certification auditor) he even tried to lecture me on my job !
Don't bother with this company as it'll be a wasted hour you won't get back”
“Booked conservatory on 1st March and paid deposit, commencement date was supposed to be 8 to 12 weeks, then paid stage 1 payment only to be told by Chloe Lindgren the commencement date would be knocked back to 1st November due to 'unforeseen circumstances'. Prior to that commencement date was then told that it would be pushed back further (only after I enquired a few days before) - now 9 and half months later have no further date or progress, they are not responding to email either. Am regretting the day I signed the contract - do not use!”
“Ordered in May 2021 with a promise of 3-4 months installation. It's now December 2021 and the installation date is February 2022 at the earliest !
Nobody from 'Customer Services' every calls me to give updates, and contacting them is a painful process.
Despite promising to call back they never do.”
“The team that installed my Anglian windows did not put the damp course back as it should be, just stuffed it back, and put in the new windows.
Obviously it was time before this would manifest itself as a huge ingress of damaging water. It happens when there is a SEVERE storm, with the strong wind and rain coming at the house from a certain direction. SO NOT ALWAYS APPARENT FOR A LONG TIME.
THIS MAY NOT HAPPEN IN THE GUARANTEE PERIOD
This is obviously difficult for the female telephone operator to comprehend.
The front, South facing, downstairs, three windows of the house were affected with water pouring in by the gallon. After I paid a structural engineer, who confirmed bad installation, Anglian took out the 3 windows on this South facing side of the house, then reinstated the damp proof membrane, and put back the windows.
Result good, but needed a lot of cosmetic repair, but solved the (their) problem.
The storm we just had, unusual in its direction, affected a window on the North side of the house, part of the same installation, causing large ingress of water, easily seen now with the stains coming down from the top of the frame, right down the sides onto the windowsill.
They say we can't do anything. (A lame excuse)
They say 'why did you not inform them before'
They say an Act of God:
I say an Act of bad installation by Anglian windows
They say 'get a builder' !!!
That admits their fault!
I think I'll get a structural surveyor report, then perhaps a solicitor.
Avoid Anglian, try Everest?, not sure. Friends use local small forms for their installations. Perhaps that would be better.
Anglian obviously don't want to put the problem right, even at a charge
AVOID”
“Similar situation. Paid a large deposit in March this year for a conservatory. Contract states with planning 20 weeks and still waiting 2 cancelled provisional dates. Now we have a new provisional date of January. All the usual excuses from CHLOE LINGREN NO HELP,AT ALL. Promised she would get DARREN SMITH to ring and MARTIN DEPMSEY both hold senior positions. No interest in the customer at all. Will be 11 months in January don't hold out any hope soon for conservatory. I was told the same. Builder overrun previous job. Or builder not available. Another was could not get materials. Darren smith had already said they have too much work. So it speaks for itself hence the long delays. Have lost all confidence In them and they have my large deposit still. Still mention of returning my deposit though.
I was advised by their head office to email their CEO because they are disappointed also that nobody has contacted us by phone regarding the length of the delay for a conservatory installation and Chloe Lingren. Darren Smith and Martin Dempsey inefficientcy. Do not use this company”
“beware they promise the earth when selling the windows but are unable to fullfil them when they supply. we had windows and doors supplied and fitted by Anglian, the salesman told us they have there own fitters lie, they were fitted on the 19th of July, very badly they haver since visited our house 3 times to rectify the issues but to no avail, the now refuse to answer my e-mails or make ant attempt tocomplete the installation, they a
RE A COMPANY NOT TO BE TRUSTED AS THEY ONLY WANT YOUR MONEY”
“I was considering a highly expensive quote for replacement guttering/soffits/fascia for £5k and glad I found these reviews. Life is stressful enough already without having to cope with this clearly cowboy company. Having obtained far cheaper quotes I find they use other workmen to fit their ‘products’ anyway so you’re not really buying the brand ‘Anglian’ anyway!”
“I have used Anglian windows twice before, the first time I couldn't fault it, the second we had to get the builder to rebuild the brick work as it was a complete mess, however he did the work, I then ordered a porch on the 6th of March that was due to be fitted on the 7th of June, it was then delayed to the 11th of June, 14th of June, 28th of June, 6th of September, by this point it was very clear that CHLOE LINDGRED had lost all interest in any customer service as I was continuously hearing the repeated lines "All dates are provisional, and the builder is held up, I cannot give any other information" Then we had the date of the 3rd of November, which of course became the 5th of November and now after calling 0800 988 6123 and speaking to Lucy, Michelle, Liam, Cristine, Lucy.B who have all been helpful and supportive but cannot actually help other than to record your concerns and pass them on. I have had a call from CHLOE LINDGREN again who has stated 13th of January, I questioned how a builder could be delayed for 6 months or if my job is just being pushed back, CHLOE informed me they have taken on a lot of work and the builder builds conservatories not Porches!!!!! When I asked the question then why take a £5000 deposit from me for a porch (which they advertise as doing) I received the repeated line "all our dates are provisional"!!! then she said, "Thank you, Goodbye" AND HUNG UP ON ME!!!! I am starting to believe they are never going to build my porch and I have lost £5000 the stress and anxiety they are causing me is too much, I have asked to speak to the Manager of CHLOE LINDGREN who she named as Darren Smith, I wait to receive his call!! I have called again and spoken to a very helpful Michael who has updated my concerns and put through a message that I would like contact from Darren Smith, I only hope I get some confirmation on my porch soon.”
“The after care of this company is appalling. I have had many products installed by Anglian now since 2006. Every time there has been issues with Front doors, patio doors. I request visits by engineers and wait weeks which stem into months to get anything sorted. I get told the Area manager will be coming out to view the property, with regards to my patio door, the was now 1st week in November, no sign of the Area Manager. I have taken time off work for 3 engineer site visits on the patio door alone not to mention the days lost for my Front door. Engineer at one point said it was the end of his work day and not point starting the job. The 3rd engineer for my door who was the guy who installed it said it clearly needed to be removed.. This was months ago. Nothing has since happened and no contact on email, phone from the Area Manager. Think twice before taking them on board!”
“Bought a conservatory in June have paid £12,000.00 deposit so far was told by salesman it would be fitted in October, have spent 3 weeks on phone re installation managed to get through to installations said they had 9th May 2022 have spoken to Jordan Cameron and Craig Wright all were meant to get someone to call me NOTHING so moved on to customer complaints Jassmet meant to call within 48 hrs Nothing so Leeam in customer complaints was going to get mr Dempsey to call NOTHING also emailed COMPLAINTS NO RESPONSE……..Maybe someone with a brain May call me after reading this D STOWELL RICKMNSWORTH.”
“My doors has been done last year.
As soon as they finished, we realised the job looks unfinished.
Called back and after almost a year they came back and finished it.(covid ) then the handle was loos...and then side door bottom was falling off. Then the key wasn't working...they came and did them.
Now the front door doesn't unlock. The bottom of side door falloff too...this is a poor job and way too expensive for cheep doors and bad service..😡”
“Appalling service, waited I. For 2 days for scaffolding and window. After being assured they are coming they cancelled. Totally waste of time and a company I will NEVER use again. Especially as 1 window cost £2000”
“I really wish I had read the 137 reviews which say what a terrible company you are before I ordered two doors off you and paid a massive deposit to find you won't be fitting the doors for six months.Really worried having read repeated reviews stating bad quality installation and terrible service.”
“Constant no shows without warning and then after finally getting hold of them lame excuses “installers couldn’t get fuel, installers resigned scaffolders let us down”, I should have read the Facebook site, ‘dissatisfied customers of Anglian home improvements’”
“Do not use the terrible company with horrible customer service after they get your cash.
The quoted for a product took a massive deposit, then on the same day wrote a letter saying that they didn’t make or fit the product and now in a fight to get my deposit back.
Empty promises, they don’t return calls, put you through to answer phones and ignore texts.,
Avoid avoid avoid - the last week has been a torment for me, these people are liars, and do not keep their word - they are not to be trusted. Worried that I will never see my cash again, now I touch with Visa and the watchdog.”
“Visit for quotation took place, never received quotation. Then I'm asked to book fitting before end of October! Two emails and two voicemails to area manager go unanswered. You don't even get an acknowledgement of an email to customer services to complain. Utter waste if time.”
