“Customer service isn't the best. In fairness we didn't go ahead with the contract (looking at the reviews here maybe it is a good thing), but it was only because they couldn't provide a product the sales person offered us. Weird to begin with. We are now waiting for the refund of the deposit and its only been a month - mind you it takes 5 - 7 working days to process according to them. They are keen to take money from the customer but to give it back it is a hassle. I really hope we didn't lost almost £2k”
“Kitchen Window cracked in April.Used online contact form for replacement.
Asked to supply pics of Window,which I did.
Spoke to Man at Anglian,who assured me that he knew which Window it was from the Drawings and would order a replacement.
Fitter turned up,took out a Tape measure and was gone in 30secs max.
It is now nearly 2 months later and the Window is not sorted out.
The warranty department is crap and they will drag it out (in my opinion),because it is maintenance and not a sale.
Since having the Windows and Doors fitted;we have had :
Window lock replaced(which I had to do),Front Door Lock repaired & Back Door Lock repaired twice.
Windows are fine but the quality of Locks is not as good.
Disappointed with the responses and overall customer service.”
“We had an Anglian Patio Door installed about 30 years ago. It’s been 100% reliable, and still working perfectly. The same with Anglian windows which we had installed later. We would recommend Anglian to anyone. Thank you Anglian.”
“The worst service I have ever experienced. If you are thinking of using Anglian windows please don't. Save yourself the stress and anxiety.
The sales man will give you the chat and once you are roped in no one cares answers your calls. I have complained to the @compliantscustomer service many times and and still nothing.
I ordered my windows in January no contact I then enquired and was told it would be end of July! When were they going to tell me??
Work on my house has stopped I'm having to extend my stay in rental accommodation at a cost. I need windows to progress and complete the job.
@Basildon office is the worst. No one answers the phone. The installation manager Steve never replies if I'm lucky he'll send a holding text on Friday afternoon to say no change then no one answers the phone.
Don't bother with the Compliants system it's not fit for purpose.
It's a disgrace and unbelievable how bad the service is.
-0 is the correct rating for them.”
“Terrible After Care Service, when you want to get all the problems they caused fixed. Spent £7k, (after saving for years), fitted in January, still so many problems! Just spoke to the Manager, 11th May 2022, who said, "my boss and the Senior Managers don't talk to customers, you will have to take legal action". Just want to cry!”
“Wrong lock fitted. Appointment made.to rectify. No one rang to confirm as I had been advised. On the day by 4.30 no one had called so I rang and was told someone would get back to me. At nearly 5 pm someone rang and said the engineers were over to bring and would not be here. I was told that just because I had been given a date and time frame was not a guarantee that anyone would actually come! Not sure what you would think if I wasn't in when you came and made the same excuse!! I wonder at what point they knew that they were running late and when or if they would have contacted me. The next available date is two weeks away. I have been told I will be first on the list but I'm not holding my breath!”
“Had a back door installed last year it took about 4 extra visits to get it to shut properly.
Stupidly I then had a front door fitted. 3 months later it bowed and I had to wait a couple more months for a replacement. During that time I couldn’t use it and had to use the back door so that was a fire risk only having one door working . You can’t get hold of the local depo and customer services can’t get them either. So far lost at least a weeks wage with the amount of visits I’ve waited in for. Still haven’t heard anything back from my complaint and still haven’t got a working front door as the lock won’t work properly and it can take 10 mins to get in or out. This is with the new replacement door. Please save yourselves time, pain and money and don’t touch this company with a barge pole. No one bothers to answer emails either.”
“Sash window spring broke, the windows were still within the warranty period, however because we didnt swop the warranty to us within 12 weeks of moving in Anglian didnt want to know. I asked for a quote to repair the spring and had a curt reply saying the window was obsolete and the part wasnt available. They kindly offered to supply us new windows though ??? I would have considered going to Anglian windows prior to this. But not now.”
“Would never ever recommend this company.
We decided to have a conservatory built with 'Anglian Home improvements'. The salesman seemed to know what he was talking about. Don't be fooled.
After the incompetent grounds person arrived and goaned about everything. He then advised us the building would have to be piled. (This is after having 2 surveys done) I then asked 3 separate well known builders if this was necessary as it would add on thousands of pounds and delay by 3 months or longer. They all said it was rubbish.
We contacted head of Suffolk headquarters who told us this had to happen and couldn't give us a date of works. He was so vague. We decided to pull out of the build as had lost complete faith. Being pushed around from department to department. We ended up losing most of our deposit. Thousands of pounds and many tears, and was left with a massive dangerous deep trench at the back of the house which then took more money by a different tradesman to sort.
Very depressing. Please stay away and use a local company with good reviews. These big companies promise the earth and do not deliver. Dreadful.”
“What the company lack in skill they more than make up for with expanding foam and silicon. Reasonably good units installed by absolute amateurs who do the very least they consider they can get away with. Left the installation in an appalling state and still not finished to anything like an acceptable standard despite setting out in writing the many faults and recieving visits and callbacks by customer service and alternative fitter.”
“Disappointing customer service. During the sale you are promised one thing and after paying for your order it appears there are no records of that and you have to pay for extra keys from your own pocket. Communication with the management doesn't solve the problems.”
“Utterly appalling! Avoid this company completely.
I placed an order for windows in November 2021, paid the deposit, all seemed fine.
In February 2022, I had a letter saying there may be some technical difficulties with required scaffolding, and my order was being placed on hold.
At the beginning of March 2022 I noticed that my deposit had been returned with no communication whatsoever. No explanation offered.
It took several phone calls to discover that they couldn't do the scaffolding so had cancelled the order.
An email asking for clarification was deleted by their system as "that order was cancelled"
A CEO level complaint has gone utterly ignored.
A month later, I'm STILL trying to get them to take any ownership of this appalling situation. Meantime I am still withut windows.
AVOID THIS COMPANY AT ALL COSTS!!!”
“The after sales is rubbish.
Our conservatory is leaking still after 3 weeks and no reply.
Phone calls ignored.
Staffs attitude abysmal.
My advice.
Go somewhere else.”
“ROBBERS!!!!
Do NOT use them.
We made the mistake of not checking the reviews before ordering. Our whole house needed changing, which meant a very expensive quote of over £15,000. We had to sign the contract on booking with them, which we did and at the same time (remember this is on the day of order) had to pay a deposit of £3000. We then had to wait for the surveyor to come out and assess the property. He turned around and said that we had asbestos in our soffits which would mean that they would have to organise a specialist team to come out and take samples) at our cost) and then if it was the nasty type of asbestos they would organise a team to come out and remove it - again at our own cost. We knew we didn't have asbestos and felt that we were being ripped off for more money, so we cancelled the order the following day. That's when the bullying started. We received phone calls from the area manager who point blank called us liars and then started threatening us with demanding more money if we cancelled. Following that, as he stated, we started receiving threatening letters demanding over £4000 for cancelling outside of the cooling off period. In the contract you have 7 days to cool off. The surveyor didn't turn up for 28 days!! I won't let this matter drop. I'll be damned if I am paying them anything for their awful experience. I will be taking it further on a legal basis but urge you all to think very carefully before going with them. Don't throw your money away!”
“JUST YOUTUBE BBC WATCHDOG ANGLIAN WINDOWS (don't forget to check the comments). Worst service I've received in over 10 years of renting properties. Usually use Safestyle but thought I'd try something new as they don't do security doors, huge mistake. It was a complicated installation, Salesman and surveyor told me everything I wanted to hear and when it came to the installation the installer did a terrible job and just got out of there quickly, the quality of the door was not as described, Supposed to be a composite security door but the frame was cheap PVC which is not secure. I withheld payment because it was poorly installed and wouldn't close properly (which is a huge issue as the house is on a busy main road). They instantly started threatening me with legal action for refusing to pay until its correctly installed, they came back and installed it again. I was still unhappy with the poor workmanship but they told me to activate the warranty I would need to pay, so I did, as they were also harassing me for it via phone calls multiple times a day, whereas the salesman told me I could pay after a month after I'm fully satisfied. Since then no one has come back to adjust the door and I've had to pay someone else to temporarily adjust it just so I can close it but will have to pay to install a new door anyway. I've been hung up on more than once on the phone and blocked by their customer support. This company seems to spend money on marketing to make it seem legitimate but I wish I'd seen the reviews on trustpilot.com and reviews.io rather than the ones manipulated on their website and I wish I'd known that they've been on BBC's watchdog for their awful service, terrible workmanship and poor quality products (be sure to check the video on YouTube). I've been conned for approximately £1,500 and all I can now do is warn others, for your own benefit do not use this joke of a company.”
“We bought a lovely bungalow in Cornwall and were given various guarantees including Anglian window replacements g.until 2026.We filed the papers and had to contact them some weeks ago about a potential clouding on a window and a broken latch.We found to our horror that we should have rung them and paid for a change of name on the guarantee.On the papers left to us there was no INDICATION of that process and we have never encountered this process before in other homes with other companies. They were not helpful and we would never use them again. Beware!”
