“USED the stoke on Trent branch ! Avoid this business at all costs. Sold me a 2017 Honda CRV When delivered it had an emissions light on following a Honda recall. Went back into them was with them for three days As a disabled passenger, I need a lot of room in a vehicle, And they offered me a Corsa As a Loan Vehicle for two weeks Whilst they try to sort the problem. This meant I was basically housebound for this period. I was unable to attend my hospital appointment. Dealer principle refused to take my call. Now have no car so will need to start again”
“Recently purchased a car from the Huddersfield branch. Olivia Child and her manager provided very poor customer service. They sent us a video of the car deceptively, without showing the actual condition of the car. When I went to receive the car, I found an issue and spoke with the click-and-collect guy in London. He informed me to send them an email since it was Sunday and they couldn't do anything at the moment, but assured me they would fix it later. Now, they are telling me they can't do anything because I already signed the agreement. Please be aware of this branch.”
“Sold me a car with knackered front end suspension. They did everything they could not to fix it, or even look at it for that matter. I will never buy a car from them again.”
“I called the branch at Shiremoor Arnold Clark and spoke to Jenna. Who was very informative and helpful. She talked me through a few details I was enquiring about. She was friendly and offered lots of good advice. I’m now in a position to come in person and take a look around with a view to buy.”
“Bought car in July and took it back within 60 days (Wigan Renault) as I had an issue with the clutch - the pedal dropped to the floor whilst driving. They returned it to me saying 'they drove it around, but couldn't find a fault'. 11 months later during MOT, they tell me my car has a clutch fault - the same symptom I told them about last July - but they'd like me to pay £960+ LABOUR ONLY to investigate. I asked why this wasn't investigated properly last September and their response was "we drove it but couldn't find any issue - so we couldn't investigate further without there being a problem". Wrote to Customer Service, who came back with "the reason you brought it in last September was difficulty selecting gear"??? What the hell - that was never mentioned by me nor anyone at Wigan.
They then tell me that the issue in September was different from the issue they have picked up.....which is very strange, as in September they said there was no issue! Doing their best to avoid paying to repair the faulty vehicle that was sold to me in the first place.”
“Sadly the Arnold Clark reputation of old seems to be back. Bought a car from Arnold Clark Fiat in Paisley, the sales experience choice of cars etc was actually pretty good. BUT !!! Pray nothing goes wrong after this as you are firmly on your own .The after sales from this branch is absolutely abysmal, I was told the vehicle I purchased had Full Service History and this would be forwarded the following day , after 8 weeks of fobbing me off they suddenly denied all knowledge of any service history as the vehicle doesn't actually have any.
Sadly contacting customer services is a complete waste of time as the complaints procedure unbelievably passes your complaint back to the branch you are having issue with so cannot possibly be resolved, customer services don't reply to your emails anyway.
You buy from a large garage thinking you are protected from Mis Selling like this but sadly a managers bonus is more important than their honesty .
Now reported the case to the motor ombudsman.”
“Just purchased a new car from Dundee Kia, had excellent customer from Lewis Mulligan, from start to finish he was professional, knowledgeable and friendly, nothing was to much bother, 10 out of 10”
“We went to Arnold Clark cars sales Chesterfield we were really treated fairly by one of there sales team Dan Daniels he was so helpful to us not pushy at all shown us cars within our budget had time for us made us feel as if we were in safe hands .he even phoned us up a couple of weeks after we bought our car just to see if we were happy with the car and if we had any problems .We would definatly go again to this company and recommend them especially Dan a big thank you to you .”
“Quite frankly the worst company I’ve ever had the experience of dealing with, I bought a vehicle from a branch in Carlisle (motor store) in September 2022. When the vehicle was delivered to a local store it had 50000 more miles than the advertised mileage. They refunded me £500 after I initially refused to take the car. I had also paid for a two year service plan and extended warranty, good luck with trying to get your car booked in if you want a service/mot or repair , you have to wait months probably because they prioritise customers who are not on these plans to make more money, . I reported a fault with my vehicle in Jan 2024 and had to wait three months to get the car in, then they couldn’t find the fault so advised me to take it to a Renault dealer. The car went into a Renault dealer who identified the fault after two inspections, they told me the timing belt had been fitted incorrectly (a new timing belt had been fitted 9 days before I bought the car) and incorrect coolant used. Another independent garage also told me they had used incorrect oil (seems to be standard practice for AC garages) . The vehicle was not covered under the extended warranty because of AC’s incompetence so I could not claim , I rang the customer service team at AC who couldn’t have been less interested, they could not get the car repaired immediately so I was forced to accept a repair at the Renault garage rather than wait months for AC to book my car in. This repair has cost me circa £750. When I complained to AC they refused to refund the repair saying the vehicle had been driven with over 20k miles since it was bought (it hasn’t ) but in any event it’s taken 6 months to get the fault fixed at another garage because they wouldn’t book the car in any quicker and could not diagnose the issue. Terrible company, due not risk buying a vehicle from them.”
“Turn up at 0800 and told the staff member i will be waiting. As it was for a mot and service. failed on 2 small things of whuch i know will take a maximum of 1hr to fix i have now been sat here for 6 hrs. No one gives me an update. I also wanted to use the toilets but they are disgusting.”
“I purchased my car 3 weeks ago started to hear a banging noise in drivers rear was taken in garage for checking as had 60 day warranty was told needed new rear bushes Arnold clark head office authorised the work but garage I purchased it from asked to be checked again it was with a different mechanic and he stated that needs new bushes
Garage I purchased it from wants to check vehicle
I am driving a vehicle which is not roadworthy and I am afraid to say if I don’t get new bushes on vehicle then they can keep it
I will NEVER buy from Arnold Clark again total ripoff merchant and I am a female and I will not be fobbed off”
“Dealt with Robbie Oliver at BMW in Hillington.
He was a pleasure to deal with. We went in just to browse and ended up buying a car which was delivered a week later. Other garages were quoting months.
Absolutely love the new car. Can’t thank him enough. Robbie is a knowledgeable guy and goes out his way to make you feel valued as a customer. The service in whole was way better than any other dealers we visited. You will experience gold standard treatment from everyone in this branch.”
“Arnold Clark extended warranty is not worth the paper of the customer copy they give you.
You would get a better warranty from Trotters independent trading.
Nothing is covered and they will extract every penny they can.
Avoid at all costs”
“Seriously just avoid, their servicing after you purchase and try get stuff seen under warranty or with auto care is just a joke. They fob you off and mess you around.”
“Service from west calder branch has been shocking only had car8 months been car knows the way to garage it’s self staff tell lies and service manager well what can I say ain’t this true would never recommend this company”
“If I could give 0 stars I would.
Bought a car from Stoke on Trent dealership back in February this year, initially the communication from Joshua - the salesman, was great until I received the car.
The car took 2 weeks to arrive despite being told it would be 7 days, it arrived with a handbrake fault which I was not made aware of until I went to collect it, only to be told it’ll need to be repaired - which took another 7 days. 2 weeks after collecting the car the handbrake fault returned and I tried to contact the dealership / salesman on several occasions, leaving several messages to no avail, thankfully after being passed from pillar to post Aberdeen AC agreed to take the car in to repair, only to advise me that the break pads and discs were badly worn, the timing belt needed repaired and the car had done in excess of 30k miles between November and February and not been serviced prior to selling - none of which I was made aware of, I took the car to an independent garage who confirmed the above and advised the car should never have been sold the way it was and was sold in an unsafe state.
I raised a complaint with the AC central team specifically advising I want NO contact with the dealership as they were given ample chances prior to my complaint, only to receive a half arsed email from the manager and bombarded with calls.
Of course issues happen but I was unbelievably understanding given the delays until I was told about the condition the car was sold in. Overall experience was very poor and I’d recommend avoiding this dealership if possible.”
“Today I picked my new car up from Arnold Clark Wolverhampton, Sammy in click and collect was very helpful and professional, I was very happy with the service I’ve received, he was very welcoming and offered to show me all the features of the car and how they worked, I would like to give Sammy a 5stars for service and professionalism, well done Sammy,”
“What a joke. Second time a ‘waiting’ car service booked in with inverness Hyundai and for the second time sat waiting for an hour and a half only to discover they hadn’t even started the work. Yet again full of hot air and excuses shame they can’t put all that hot air into action. Perhaps they are somewhat confused and they think a waiting appointment means they can keep you waiting all day, of course that’s not what it’s meant to mean perhaps the management needs to explain that to the staff! Perhaps it’s because I’m disabled and they view me as a second class citizen and therefore someone who only deserves a second class service”
